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Lexus of North Miami

North Miami, FL

4.6
3,424 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,424 reviews

January 26, 2021

Was very helpful and made sure I was good with my choices! Also made was in and out didn’t have any problems thank you. More

by Saraalexis32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olga Ordina
Jan 26, 2021 -

Lexus of North Miami responded

Thanks for posting about your recent experience. Here at Lexus of North Miami, customer satisfaction is our priority and we're glad to hear that you were taken care of!

January 25, 2021

Real bad experience. Horrible I would say. Everything thing was a fraud in this dealer. the original Numbers given to me was not what I received when I got my first payment in the mail. Peter branch man More

by Dda324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter groulx. , Peter Groulx, Mauricio Ferreira
Feb 02, 2021 -

Lexus of North Miami responded

Dda324- This isn't the type of experience that we want for our guests and I sincerely apologize. I understand your concern, I'd like to step in here to try to assist you. I'll look for your contact information but please consider giving me a call as well. Thank you. Maritsa Campos- Customer Relations Manager - 786-528-3871

January 24, 2021

I could never be more pleased with the exceptional service I’ve gotten today at Lexus North Miami, my salesperson Luis went above and beyond to make this deal happen for me to leave off this lot in my More

by Vanessa A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of North Miami responded

Vanessa - Thank you for taking the time to share! We are proud to have earned your support and happy to hear that you had such an exceptional experience working with Luis and Matthew. We are wishing you many safe and happy miles in your new vehicle and hope to work with you again at Lexus of North Miami!

January 22, 2021

Recomendamos a María completamente, excelente trabajar con ella, ha sido la mejor persona que hemos trabajado en todas nuestras compras de carros, igualmente los demás trabajadores de Lexus of North Miami More

by alancasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Jan 25, 2021 -

Lexus of North Miami responded

Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y nos da mucho gusto oír que tuvo una buena experiencia trabajando con María. Felicidades por su vehículo nuevo y esperamos volver a verle en Lexus de North Miami!

January 21, 2021

I did not want to spend the money I thought that I was going to. There was complications but overall the job was done and it was very expensive. More

by Rockymax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Ali
Jan 21, 2021 -

Lexus of North Miami responded

I’m sorry to hear that your service ended up costing more than anticipated. We strive to deliver exceptional service and competitive prices, and I'll be sure to address your feedback with the team. If there are any questions I can answer for you, feel free to reach out to me directly so that I can address your concerns. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 20, 2021

I had a great experience buying my NX 300. Jose Figueroa was very helpful and proactive, the dealer has a great customer service team ….Good job guys!! More

by hugo_aviles01
Recommend Dealer
Yes
Employees Worked With
Jose Figureoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Ferreira
Jan 20, 2021 -

Lexus of North Miami responded

Congratulations on your new Lexus NX 300! We are delighted that Jose and the team provided such a high level of care and service during your purchase. Thank you for giving Lexus of North Miami your business and five-star review! We wish you many happy miles in your new ride.

January 14, 2021

Honestly I’m very disappointed by the whole Lexus service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a mee More

by Rachelmbiango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harvey Gonzalez
Jan 28, 2021 -

Lexus of North Miami responded

Rachel - this isn't the type of experience that we want for our guests and I sincerely apologize. I understand that our communication fell short and I'd like to step in here to try to assist you. I'll look for your contact information but please consider giving me a call as well. Thank you. Brittany Rivera - Customer Relations Manager - 786-528-3885

January 14, 2021

I have been having a horrible experience with the service department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it More

by stevedmiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of North Miami responded

Steve - This doesn't sound at all like the level of customer care we expect from ourselves, and I'm so sorry for the delay in getting your issue resolved. I want to step in here and see what I can do to help. I'll look up your contact information, but please also feel free to reach out yourself at your earliest convenience. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 14, 2021

Excellent service and attention from start to finish. My salesperson, Luis, made sure everything ran as smoothly as possible. Will definitely be back for my next vehicle purchase More

by jealmeida86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Syed Bukhari
Jan 14, 2021 -

Lexus of North Miami responded

We couldn't be happier to hear that Luis and the team delivered a five-star purchase experience from start to finish! Thank you for choosing Lexus of North Miami, we look forward to welcoming you back when the time comes for your next vehicle. Safe travels!

January 11, 2021

I had the most outstanding experience with the purchase of my Lexus NX. I was extremely happy with the customer service and knowledge skills provided by Denis Shadrin. Denis has met and fulfilled all of More

by AZ33180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Lexus of North Miami responded

Reviews like this one make our day! We are thrilled to hear that Denis provided excellent service and helped you drive home in the car of your dreams. Thank you for sharing so many kind words about our Lexus of North Miami team! We wish you many safe miles in your Lexus NX.

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