Roman Santana
Roman Santana at Lexus of North Miami

Roman Santana

Sales Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

Contact Me
4.8
80 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

80 Reviews

Write a Review

80 Reviews of Roman Santana

October 18, 2026

Dealership Rating
Employee Rating

We got a what we were looking for. Very profesional and excellent attention. Wright on the nose we continue loving Lexus North Miami More

by edgar paez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Suarez, Velianet Hernandez

Oct 18, 2026

Lexus of North Miami responded

Thank you for choosing Lexus of North Miami and for sharing your positive experience with our team! We hope to see you again down the road!

September 25, 2026

Dealership Rating
Employee Rating

Best lexus of Miami without a doubt. Service is exceptional and easier than ever to lease my car. More

by melaniepalmero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhan Suarez, Anna Kaloshina

Sep 25, 2026

Lexus of North Miami responded

This is a fantastic review! Thanks from the entire team at Lexus of North Miami.

August 23, 2026

Dealership Rating
Employee Rating

Very friendly and professional. Courteous at all times. It was a positive experience from beginning to end. More

by mrf365
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amauri Rosario , Guillermo, sales

Aug 25, 2026

Lexus of North Miami responded

We're so glad to hear you had a positive experience at Lexus of North Miami! Thank you for sharing your feedback and for choosing our team!

August 12, 2026

Dealership Rating
Employee Rating

Great location and excellent customer service. Place was clean and comfortable while i was waiting for my car. More

by fandreopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lev Bargraser

Aug 12, 2026

Lexus of North Miami responded

Thank you for sharing your five-star feedback with us! It was our pleasure to assist you here at Lexus of North Miami, and we hope to welcome you back again down the road!

July 17, 2026

Dealership Rating
Employee Rating

Always great service at North Miami Beach Lexus. This isn’t our first car from there. More

by ALINA11235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Suarez, Luis Portillo

Jul 17, 2026

Lexus of North Miami responded

Thanks for your continued trust in Lexus of North Miami! We look forward to seeing you next time.

April 17, 2026

Dealership Rating
Employee Rating

I am a returning Lexus customer and recently leased a 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application t More

by Marcello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Yairon H Napoles, Anna Kaloshina , Joaquin Castillo

April 17, 2026

Dealership Rating
Employee Rating

Lexus NM is literally the best dealership hands down! The entire experience is top notch. I’ve been dealing with them for the past 9 years More

by yako0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Suarez, Angel Rodriguez, Jhan Suarez , Rosaly Bermudez, Bobby Rahmani

Apr 17, 2026

Lexus of North Miami responded

Thank you for being a loyal customer for nine years! We love hearing that our team always provides top-notch service. We look forward to your next visit to Lexus of North Miami!

April 16, 2026

Dealership Rating
Employee Rating

Absolutely love their professionalism and knowledge. 100% Recommend to everyone who is looking for a good experience buying or servicing their vehicles. More

by LAPICHARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Lexus of North Miami responded

Thank you for recommending Lexus of North Miami! We’re glad to know you love our professionalism and knowledge! See you next time!

November 21, 2025

Dealership Rating
Employee Rating

Everyone at Lexus of North Miami was great. Kayla did an absolute amazing job.. I was very satisfied with the service. More

by dajbfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Disla, Alfred Utset, McKayla.

Nov 21, 2025

Lexus of North Miami responded

We’re delighted to hear that Kayla and the team made your experience so smooth and enjoyable! Thank you for choosing Lexus of North Miami. We truly appreciate your feedback!

October 29, 2025

Dealership Rating
Employee Rating

UNABLE TO SPEAK WITH HEAD OF SERVICE DEPARTMENT. NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM More

by BORIS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2025

Lexus of North Miami responded

Boris, I'm really sorry to hear about the alarm issues you've been experiencing while driving, as well as the lack of communication from our team regarding your loaner vehicle request. We want to make sure that all of our clients are well taken care of. If you could please reach out to us directly at your earliest convenience, we'll do everything we can to assist you and get these issues resolved. Thank you for bringing this to my attention, Ed Rubenfeld - Service Manager - 305-372-3747

Oct 30, 2025

BORIS7 responded

Thanks for reaching out to me. I am a six time returning purchaser customer of Lexus automobiles. The issues were promptly resolved this morning by Jonathan. He arranged for a loaner and the parts he ordered should be in on monday.

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