Roman Santana

I am a returning Lexus customer and recently leased a 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application t 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application to secure agreed lease terms while the vehicle was in transit. When I came in to finalize the deal in April, the terms were changed, resulting in a higher cost than originally discussed. Additionally, I was told my license plate was inactive and had to purchase a new one for $175. After visiting the DMV, I confirmed the plate was actually active and transferable at the time, meaning this charge was unnecessary. I have attempted to contact the dealership to resolve these issues but have not received a response. I am posting this in hopes that management reviews this situation and reaches out to resolve it properly. More

by Marcello Verified Customer Verified Customer

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Lexus NM is literally the best dealership hands down! The entire experience is top notch. I’ve been dealing with them for the past 9 years The entire experience is top notch. I’ve been dealing with them for the past 9 years More

by yako0 Verified Customer Verified Customer

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Absolutely love their professionalism and knowledge. 100% Recommend to everyone who is looking for a good experience buying or servicing their vehicles. 100% Recommend to everyone who is looking for a good experience buying or servicing their vehicles. More

by LAPICHARDO Verified Customer Verified Customer

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Everyone at Lexus of North Miami was great. Kayla did an absolute amazing job.. I was very satisfied with the service. Kayla did an absolute amazing job.. I was very satisfied with the service. More

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UNABLE TO SPEAK WITH HEAD OF SERVICE DEPARTMENT. NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM SYSTEM GOING OFF DURING DRIVING THE CAR AND WHEN I APPROACH THE VEHICLE. More

by BORIS7 Verified Customer Verified Customer

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Exceptional to say the least they truly fight hard to make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the client and sales personal More

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Lexus of North Miami is really good. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. More

by Carmen T. Pla Verified Customer Verified Customer

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The best sales person you can ever have! He will find exactly what you dreamed for..he will give you the best deals and customer service you could ask for. Working with Jose since 2022 and w He will find exactly what you dreamed for..he will give you the best deals and customer service you could ask for. Working with Jose since 2022 and will always recommend him 100%. More

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Ana has been the best sales person I have met at this dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees dealership, I have been here 3 times during 10 years and have never left with a car because of the pushiness and somewhat rudeness of some employees (particularly the head of sales managers, not very friendly nor interested in selling you a car, I almost left after speaking to him). if it wasn't for Anna and Roman (that even on the phone as he was off, took the time to explain things to me) I would have left with no car again and would have never come back as this for me was the third strike. I am a person that believes in loyalty and great service, not in draconian sales techniques thought with the same book to all car salespeople. I was so happy to meet Anna, she is straight forward, honest, took the time to show me 2 cars and test drive them, she found the one I wanted with all the specs I wanted. So for me she is the one that made the true experience a great one plus Danielle the Finance Manager that was also very friendly, very diligent, she gave me all the options and helped me choose the best one for me. They exceeded my expectations. More

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It’s a great place, High performance and fair price, good hospitality, you may make a good deal with them. hospitality, you may make a good deal with them. More

by seyedalisamavaki Verified Customer Verified Customer

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