Lexus of North Miami

Sales people great. Never really pushed the sales in an uncomfortable way. Technical staff could not answer all my questions. I can absolutely recommend this dealer uncomfortable way. Technical staff could not answer all my questions. I can absolutely recommend this dealer More

I had a great experience at this dealership. I had to go in for a complete new air conditioning system on my 2001 model and was very happy with the service that I received. The employee that got me started in for a complete new air conditioning system on my 2001 model and was very happy with the service that I received. The employee that got me started with everything was super friendly and explained everything before I had to make a decision on my options. I had also failed to bring my license with me that day and needed a loaner and couldn't get one without it. They had already started working on my car so I was driven back all the way to my house in downtown Miami by a super nice concierge driver. I also got a great loaner when I got back with my license. They went above and beyond what I believe many dealerships would do and I would recommend them to anyone! More

I had a wonderful experience in Lexus of North Miami dealership. Professional and friendly employees, great cars, and the most important great deals! Plus fast and easy. I'll choose Lexus anytime over o dealership. Professional and friendly employees, great cars, and the most important great deals! Plus fast and easy. I'll choose Lexus anytime over other brands!!! More

I was undecided between Lexus & Infinity and even with the different Lexus models offered. I felt that they were very thorough in explaining all my options matching the vehicle that would best fit my with the different Lexus models offered. I felt that they were very thorough in explaining all my options matching the vehicle that would best fit my needs. Rene Celeiro & Ron Martin of Lexus of North Miami were definitely trained professionals that made my purchase easy. If you are thinking about purchasing a vehicle I recommend you ask for Rene Celerio I tested 4 different models took his time,very helpful, professional and straight forward. I would definitely come back to him for my next car. More

I had a very pleasant experience . Richard was most helpful .He took all the stress out of the car buying experience for me. Definitely recommend this dealership Mary Hartman helpful .He took all the stress out of the car buying experience for me. Definitely recommend this dealership Mary Hartman More

I had a very warm greeting upon entering the showcase at Lexus of North Miami. Everyone was very helpful in helping me recieve the car that I purchased. The associatiates were friendly and had a great attit Lexus of North Miami. Everyone was very helpful in helping me recieve the car that I purchased. The associatiates were friendly and had a great attitude. Melina went above and beyond in helping to assist me with my purchase. I'm very thankful for everyone who worked so deligently in my purchase. I highly recommend the Lexus RX350. More

This was my first time buying a car on my own and Mr. Penalver made it as easy as possible. I went the first time to just experience driving a Lexus and got a quote. This dealership really tries to give Penalver made it as easy as possible. I went the first time to just experience driving a Lexus and got a quote. This dealership really tries to give you all the discounts possible and get you into a new car that you'll love. I decided to shop around at other car makers but after a few days, I decided to come back and get the Lexus. The customer service was great on all ends and I am absolutely in love with my new car! More

worst dealer ever, did not repair my car right and told me they do not care!!!! wrote to chairman and he just told me to go somewhere else, they just want your money, worst Lexus dealer ever!!! beware once me they do not care!!!! wrote to chairman and he just told me to go somewhere else, they just want your money, worst Lexus dealer ever!!! beware once they have you in their hook you are chop liver to them!!!! More

Based on an online listing, I negotiated for a 2009 Lexus ES350 at this dealership. I was prepared to fly from Tennessee to Miami to buy the car. It was represented to me as a certified pre-owned vehicle, ES350 at this dealership. I was prepared to fly from Tennessee to Miami to buy the car. It was represented to me as a certified pre-owned vehicle, which status includes warranty and service up to 100,000 miles. Based on that CPO status and the negotiated price, I told the salesman that we had a deal. While discussing details such as sales tax and my flight arrangements, he said the vehicle was NOT CPO. I questioned this statement and he went to his manager about it. He replied that, even though the vehicle had gone through the CPO regimen, the dealership would NOT sell it at the negotiated and agreed-upon price, allegedly because it had not been advertised as a CPO car. I said the deal was off and hung up the phone. Because I was angry at being double dealt in such a manner, I called Lexus's U.S. headquarters. The customer service woman connected me with a manager from this dealership, and HE said that the car was NOT a CPO car, despite the salesman's multiple confirmations of that status, as well as a Carfax report that showed it as CPO. Someone was lying to me -- either the salesman or the manager -- and it didn't really matter who. Obviously to me, this dealer wanted me to get on a plane, fly down to Miami, at which point they would bait and switch me into a more expensive price for the car I had negotiated and agreed upon. After all, I flew down one way; I would have been "trapped." The joke is that I got multiple calls over the next few days from this dealer, as part of their routine follow-up procedure. The callers had no idea about what had happened. I told each of them, "just sell me that car as a CPO car and I'll make a plane reservation right away." Each of them said they would see what they could do and call me back. Not one of them called me back. The final straw was today, when I got an oblivious email -- probably a form email -- from this dealer, including the following statement: "My commitment is to make your Internet purchase anxiety free." I'd laugh out loud, if it wasn't so pathetic. Experiences like this are why car salesmen have such lousy reputations. By the way, the only reason "Friendliness" got a "3" is that the salesman was nice. My sense was that he got got in the middle of something he could not control. His manager told him to change the deal we had already made. He as much as told me that. More

James O'Day is very professional, knowledgeable and friendly. They have an above average number of vehicles and I would definitely comes back to this dealer. friendly. They have an above average number of vehicles and I would definitely comes back to this dealer. More