Qudus Ijelu

This is my 3rd Lexus from North Miami Lexus so you would think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on a price, Fianance documents reflect something else. Did NML make it right, yes but it doesn’t change my experience. My biggest problem is, the salesman. Salesman don’t SELL any more. All they do is open the door and hood. I guess upselling isn’t in their job description anymore because with all 3 of my Lexus, I found about features that I most certainly would’ve wanted on my car but I wasn’t made aware of certain car features and packages, such as triple beam headlights and back window shades etc. I felt rushed to buy. When spending $50K plus, I would like to feel good about my purchase. Nonetheless, Lev was very nice and if he’s still at NML for my next purchase…I’m willing to give him a shot at changing my impression about sells. I don’t know if it’s common among buyers but with every car purchase, I felt like I was being dupe because of the lack of transparency. Nonetheless, if I decide to go with NML again, I will have a game plan that won’t be broken. More

by pamulahbaby Verified Customer Verified Customer

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They take very good care of you and remember your preferences. Process is quick and easy. Shout out to Rodolfo, the Sales Person and Q at Financing, great assets at Lexus of North Miami. preferences. Process is quick and easy. Shout out to Rodolfo, the Sales Person and Q at Financing, great assets at Lexus of North Miami. More

by Emorales Verified Customer Verified Customer

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He was great l, explained all the details Of the car and was very courteous. He definitely won my business. I look forward to buying my daughter a car and recommending your dealership to my friends was very courteous. He definitely won my business. I look forward to buying my daughter a car and recommending your dealership to my friends More

by JDELRISCO Verified Customer Verified Customer

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I purchased a great NX350 and the service I received was outstanding. I chatted with Jaker on line and when I came to the dealership Jaumara helped me find the best vehicle for me. The Lexus team included outstanding. I chatted with Jaker on line and when I came to the dealership Jaumara helped me find the best vehicle for me. The Lexus team included Diego and Qudus. Everyone made the Lexus experience great. The best was Jaumara put the Lexus ribbon on my new car and helped me say goodbye to my other Lexus RX. More

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Rude treatment and pressure tactics are some of the issues that made my experience horrible. i hope management reviews how the finance department communicates with customers and works to improve transp issues that made my experience horrible. i hope management reviews how the finance department communicates with customers and works to improve transparency and better customer service. More

by INFO Verified Customer Verified Customer

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Lev and the entire team was professional, knowledgeable, helpful, and very fast and efficient. They made the buying process easy. helpful, and very fast and efficient. They made the buying process easy. More

by kristilove123 Verified Customer Verified Customer

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I had an amazing experience at Lexus of North Miami. The customer service was outstanding from start to finish. They installed my radiator cover and fenders perfectly, gave me a great price, and treated The customer service was outstanding from start to finish. They installed my radiator cover and fenders perfectly, gave me a great price, and treated me with professionalism the entire time. Highly recommend them if you’re looking for quality work and excellent service. More

by RSIMPLICE44 Verified Customer Verified Customer

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We always have great experiences at Lexus of north Miami, they always offer us a great deal, especially Luis we have been going on and off to Lexus of north Miami for almost 7 years now. And every time we go they always offer us a great deal, especially Luis we have been going on and off to Lexus of north Miami for almost 7 years now. And every time we go there we come back with a new car, they offer us a deal that we can't refuse !! More

by Agha Raza Verified Customer Verified Customer

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Smooth experience from start to finish. Thank you Jada, Qulus and Rodney for all your help. Thank you Jada, Qulus and Rodney for all your help. More

by socaluva2 Verified Customer Verified Customer

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Don't like the way I was spoken to. Had to go back 3 times due to incompetence Had to go back 3 times due to incompetence More

by Baries419 Verified Customer Verified Customer

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