Lexus of North Miami

The sales process was an excellent experience, but the service department and everything else have been terrible. I recommend buying a car here, but I’d recommend having it serviced somewhere else. service department and everything else have been terrible. I recommend buying a car here, but I’d recommend having it serviced somewhere else. More

la atencion es poco amable. reaklzaron el servicio y el dia siquiente tuve problemas de bateria y hubo que remorcarla para llevarala al servicio. por bateria. esta no fue revisad reaklzaron el servicio y el dia siquiente tuve problemas de bateria y hubo que remorcarla para llevarala al servicio. por bateria. esta no fue revisada . deseo un cambio del representante del departamento de servicio. Gracias More

**Extremely Disappointing Experience – Poor Customer Service and Unjustified $5,000 Markup** I must respectfully disagree with the many five-star reviews of this dealership. My wife and I visited wit Service and Unjustified $5,000 Markup** I must respectfully disagree with the many five-star reviews of this dealership. My wife and I visited with the genuine intention of purchasing a **2027 Lexus GX 550 Premium Plus**, but unfortunately, our experience was extremely disappointing and far below what anyone should expect from a luxury dealership. Upon arriving, we walked around the showroom for approximately 10 minutes without a single employee approaching us to offer assistance. We eventually had to request a salesperson ourselves and, after another lengthy wait, decided to sit down until someone became available. This was certainly not the welcoming experience we expected from Lexus. When a salesperson named Andrew finally assisted us, he took my wife and me, without any advance explanation, into a covered parking garage filled with vehicles. The temperature was extremely uncomfortable, exceeding 86°F, and we had to walk what felt like approximately two city blocks to reach a GX 550 Premium Plus. Despite the uncomfortable conditions, Andrew never offered us the opportunity to sit inside the vehicle, examine its interior features, or take it for a test drive. Instead, one of his first statements was that these vehicles were selling for **$5,000 above the manufacturer's suggested retail price (MSRP)**. After briefly viewing the vehicle from the outside, I explained that I was specifically interested in a 2027 model. Andrew informed me that the 2027 models were not yet available. I then clearly expressed my willingness to place an order or secure a future allocation. Rather than explaining the ordering process, expected availability, deposit requirements, or other purchasing options, he escorted us all the way back through the hot garage to the showroom. By that time, my wife and I were drenched in sweat and physically uncomfortable. What happened next was even more disappointing. Andrew returned to his cubicle and sat down without extending the basic courtesy of inviting my wife and me to take a seat. He began searching his computer for an available vehicle, and once again, his immediate focus was the dealership's **$5,000 markup above the advertised price**. At no point did we feel welcomed, appreciated, or treated as serious potential buyers. There was no meaningful discussion about the 2027 model, no helpful explanation of how to reserve one, and seemingly no interest in understanding our preferences or earning our business. I fully understand that dealerships operate for profit and that vehicle prices may vary depending on market conditions. However, demanding an additional $5,000 above MSRP while providing such a disappointing level of customer service is extremely difficult to justify, particularly given today's economic conditions. After repeatedly hearing about the markup and experiencing what I considered a dismissive and unprofessional attitude, I had enough. I simply said, "Never mind, thank you for your time," stood up, and walked out. **Purchasing a Lexus should be an enjoyable, comfortable, and premium experience, not an exhausting and frustrating ordeal.** When customers visit a luxury dealership prepared to spend a substantial amount of money, they deserve basic courtesy, professionalism, transparency, and genuine attention. My impression was that this dealership was more interested in collecting an additional $5,000 than developing a relationship with a prospective customer. I sincerely hope dealership management takes this feedback seriously. Customers should not have to chase down salespeople, walk considerable distances through uncomfortable heat, or feel disregarded when expressing interest in ordering a future model. I remain interested in purchasing a Lexus GX 550 Premium Plus, but **I will take my business to a dealership that values its customers and treats them with the respect they deserve.** Erick (North Miami) More