Tyrie Yansen

This is no doubt the dealership from xxxx! We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arriva We agreed to purchase a 2026 Lexus rz350e. We were to pick it up (over one week after signing and almost one month after making deposit). Upon arrival at the dealership (after flying cross country)-the salesman placed our bags in the car-set up the app for us and then told us to see Todd in finance. That is when things became sketchy. Todd claimed that my wife had not fully executed the contract (lIE-we have the email from the doc sign showing it was fully executed). He said that the rebate had been reduced and the financing period shortened. Roman (sales manager) attempted to rejigger the deal so that we would proceed. While we were under duress (suitcases, no car ,hundreds of miles from home-we reluctantly agreed. With Matt now doing the paperwork,we continued ( in our third hour at the store)-he requested to see Roman. When he came back he showed us that the rebate (for sales) had not changed and most of the problems had been caused either my Todd’s incompetence (or dishonesty). The contract was revised again and after three and one half hours we were free to leave. We received virtually no instruction on how to use this electric car. Charging,cruise control, wipers lights-nothing). The experience in dealing with Angel and particularly Sean Kamal.GM has been particularly unpleasant. Sean Kamal suggested that we take $500 compensation-then tried to coerce me to revise my review-to receive the check-or he would “rip up the check”. I never had agreed to do anything for the compensation- but had it been pleasantly provided-I would have revised the review to reflect that. CAVEAT EMPTOR- if you feel the urge to buy a Lexus-do your shopping-skip Lexus of North Miami-if you are looking for a trustworthy dealership. We have the receipts and will be pursuing all of our rights. More

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Had a great experience. Lev and the team were incredibly efficient and fair. No shady tactics like the sales manager at Pembroke. Stay clear of Lexus of Pembroke!!! Nort Lev and the team were incredibly efficient and fair. No shady tactics like the sales manager at Pembroke. Stay clear of Lexus of Pembroke!!! North Miami is the way to go if you appreciate ethical practices. More

by MCCOLONNE Verified Customer Verified Customer

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Everyone was very nice and helpful. The process would have been faster if someone would have given me a heads up on the insurance requirements. Took a few extra minutes to get a hold of The process would have been faster if someone would have given me a heads up on the insurance requirements. Took a few extra minutes to get a hold of our Allstate agent. More

by stasiacollins Verified Customer Verified Customer

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100% Transparency. Smoothest ever car buying experience. Tyre (Sales), Ana (Finance), Sean (GM) were all excellent. Keep up the great work. Thanks! 20 Years Lotal L Smoothest ever car buying experience. Tyre (Sales), Ana (Finance), Sean (GM) were all excellent. Keep up the great work. Thanks! 20 Years Lotal Lexus Customer More

by HarshD Verified Customer Verified Customer

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Tyree was absolutely the best Sales Associate and the Finance Managers Danielle & Amauri was so professional, knowledgeable made mu process smooth. Finance Managers Danielle & Amauri was so professional, knowledgeable made mu process smooth. More

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Excellent salesman. Very polite and respectful. Very knowledgeable. Please to fro business with. Highly recommend Very polite and respectful. Very knowledgeable. Please to fro business with. Highly recommend More

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They came through with my deal as expected. Very professional, honest conversations and everyone involved was very informative and eager to help me get my car with the deal I was looking for, t Very professional, honest conversations and everyone involved was very informative and eager to help me get my car with the deal I was looking for, too! More

by cristina_abreu07 Verified Customer Verified Customer

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Very friendly and pleasant environment in the dealership. Everyone I dealt with show genuine care for the customer. dealership. Everyone I dealt with show genuine care for the customer. More

by Michael Levin Verified Customer Verified Customer

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Thank you for providing excellent service. I would like to say thank you to Tyrie I would like to say thank you to Tyrie More

by avanti.angela Verified Customer Verified Customer

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This is a very friendly and supportive dealership. Luke is a fantastic guy. He demonstrated his enthusiasm in helping me achieve my goal. On other subject the cafeteria should remove the plastics in Luke is a fantastic guy. He demonstrated his enthusiasm in helping me achieve my goal. On other subject the cafeteria should remove the plastics in front of the counter. It brings the bad memories of the pandemia. More

by A.SALVI Verified Customer Verified Customer

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