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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,060 Reviews
Call Service Center (305) 372-1100

1,060 Reviews of Lexus of North Miami - Service Center

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July 21, 2025

This was not the first time I come here and I was very disappointed with the lack or communication. I reached out to Jonathan via the text number and he didn’t respond to me when I was looking for updates More

by anphillips15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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July 21, 2025

It was a pleasure and refreshing to not have a someone from service lie to you directly to your face. Everyone was super friendly and nice for that matter also understood the reason I was there for as wel More

by cbastien2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vellon
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Jul 21, 2025 -

Lexus of North Miami responded

Your feedback means so much to us! Thank you for choosing Lexus of North Miami and for sharing your experience.

July 20, 2025

I was very satisfied the way the serviced my car and in a short time. I trust Lexus in servicing my car. More

by sattento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 19, 2025

Other than the people who receive your car in the service department, terrible customer service. More

by rowzzy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doesn't matter
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Jul 21, 2025 -

Lexus of North Miami responded

This isn't the feedback we're used to seeing and I'm upset knowing that we let you down. If there is anything that I can do to improve your experience, please get in touch. I would be happy to help. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 19, 2025

Great stuff, great experience, very professionally done in the short period of time. Will definitely recommend to anyone. More

by GSHPRINTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Lexus of North Miami responded

Thank you for recommending the team! We appreciate your business and hope to serve you again in the future. Have a great day!

July 18, 2025

It was bad I hated the service my car still ran bad they made shame More

by JOSEPHJJANICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Lexus of North Miami responded

Joseph, this is not the feedback we hope to receive, and I'm very sorry if your recent service fell short of expectations. Please reach out directly if we can do anything to assist you further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 18, 2025

My car has been at the service center for about 10 days already, and no one can fix it. This is terrible. It’s the worst experience I’ve ever had with Lexus. More

by s.sergiyenko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Lexus of North Miami responded

I'm sorry to hear about your experience, s.sergiyenko. We strive for timely and effective service, so it's concerning to learn that we've fallen short here. Please reach out when you can; I’d like the opportunity to assist further in resolving this issue. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 18, 2025

Deena took care of us, and she gave us a very good service. She answer all our concerns and was fast and reliable More

by fannyh99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deena
Report | Print
Jul 21, 2025 -

Lexus of North Miami responded

Fanny, thank you for the great review! We are thrilled to hear that Deena took such great care of you and earned your business. Thank you for choosing Lexus of North Miami!

July 18, 2025

It's always a pleasure dealing with Bobby at Lexus of North Miami. He takes excellent care of us. More

by cheryl41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin
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Jul 21, 2025 -

Lexus of North Miami responded

We really appreciate your confidence in Bobby! Thank you for choosing Lexus of North Miami and for sharing a positive review, Cheryl. Drive safely!

July 18, 2025

Service was simple the pickup the car and provider loaner. Great customer service was provided by the team More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Jul 21, 2025 -

Lexus of North Miami responded

Thank you for the great review! We appreciate your business here at Lexus of North Miami. Drive safely!

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