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Lexus of North Miami - Service Center

North Miami, FL

4.5
936 Reviews

936 Reviews of Lexus of North Miami - Service Center

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February 08, 2025

We were promised a complimentary service for 2 years at the time of purchase and were charged full price instead - crooks!!! More

by k27041982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Tarczynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the misunderstanding regarding your service agreement. We strive for transparency and it's concerning that this wasn't reflected in your experience. Please reach out so we can address this issue directly and make things right for you. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 08, 2025

Highly recommend a dealership. And his team do an excellent job in guest satisfaction and quality workmanship. More

by FRANK@FLSTATE.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Semon
Feb 10, 2025 -

Lexus of North Miami responded

Thank you for the high recommendation! We're delighted to hear that our team at Lexus of North Miami provided excellent guest satisfaction and quality workmanship. We appreciate your support!

February 07, 2025

My service rep. , Eric was helpful and very courteous. The process of leaving my car, getting a loaner and later picking up my car was seamless! Great service at eve More

by REGEEZSPOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 07, 2025 -

Lexus of North Miami responded

We're delighted to hear that Eric and the team at Lexus of North Miami provided such seamless service for you! Thank you for sharing your experience, and we look forward to assisting you again in the future.

February 07, 2025

Our service guy was very efficient and clear about costs and how much things would cost. More

by JIMMYDWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 07, 2025 -

Lexus of North Miami responded

Jimmy, we are glad to hear that our team provided clear and efficient service. Thanks for choosing Lexus of North Miami!

February 07, 2025

Ronald (Ronnie) was very helpful and detailed the issue but the mechanics didn't do anything in the car, it still making the grinding noise under the dash More

by Gerdou2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Campos
Feb 07, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the unresolved issue with your car. While it's great that Ronnie was helpful, we clearly need to address the mechanical problem you're experiencing. Please reach out so we can make this right for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

February 07, 2025

It esa very soon, I had to wait just One hour. Every one is very kind More

by rosabelfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Semon in ssrvice
Feb 07, 2025 -

Lexus of North Miami responded

We couldn't ask for a better review of Lexus of North Miami. Thanks so much!

February 06, 2025

Was seen promptly even though I didn’t have an appointment. My problem was solved! Everyone was professional and friendly! More

by ANITADARLINGFLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Massis
Feb 06, 2025 -

Lexus of North Miami responded

We're delighted to hear that our team at Lexus of North Miami was able to assist you promptly and professionally. Thank you for sharing your positive experience with us, Anita!

February 06, 2025

Eric was very friendly and welcoming. The process there is seamless with the text message notification. This is my first Lexus so I wasn’t used to this kind of fanciness. LOL! I even miss More

by AMIE_CUFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 06, 2025 -

Lexus of North Miami responded

Amie, we're delighted to hear that Eric and the Lexus of North Miami team provided you with a seamless experience! Enjoy your first Lexus, and don't worry about missing texts—happens to the best of us. Thanks for choosing us!

February 05, 2025

Very detailed explanation of service provided. car was ready when promised. Complimentary snack and coffee in the cafe while you wait is much appreciated. Great experience over all. More

by Mikhail Braverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lexus of North Miami responded

Mikhail, we're delighted to hear you had a great experience with us at Lexus of North Miami! Thank you for highlighting the detailed service and amenities. We look forward to serving you in the future!

February 05, 2025

Ronald my advisor is really great at what he does! Every time I come in, he makes sure all my services for my vehicle is being taken care of. Thank you for providing excellent customer service! More

by sarah Exantus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lexus of North Miami responded

We're delighted to hear that Ronald consistently provides excellent service for you at Lexus of North Miami! Thank you for sharing your experience, and we look forward to assisting with all your future vehicle needs.

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