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Lexus of North Miami - Service Center

North Miami, FL

4.5
885 Reviews

885 Reviews of Lexus of North Miami - Service Center

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December 23, 2024

Whole process from setting an appointment to distribution of already serviced car was quick and courteous. Special thanks to Bobby Rahmani (Service Consultant). More

by VLADIMIREMAIL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby Rahmani and the team at Lexus of North Miami provided you with a quick and courteous service experience. Thank you for choosing us, we look forward to serving you again!

December 23, 2024

Bobby is the best associate i have ever had. Thanks so much for his excellent service. More

by EDIEPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Lexus of North Miami responded

It's wonderful to hear that Bobby left a great impression. Thank you for sharing and leaving Lexus of North Miami a five-star review!

December 22, 2024

Terrible attitude in the service area with the exception of Eric! From a service account manager named Bobby to the valet guy. They redefined the word rude. Also had some issues with the car when it was ret More

by danmurphy.direct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

It's disappointing to hear about your experience with our service team, except for Eric. We strive for professionalism and courtesy in all interactions, so this feedback is concerning. Please reach out to us directly so we can address the issues you encountered with your car and ensure a better experience moving forward. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 22, 2024

Always great customer service and fast service! Jonathan is awesome ! Love NM Lexus will never go anywhere else More

by SHANIKA_SANTIAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vellon
Dec 23, 2024 -

Lexus of North Miami responded

We're delighted to hear that Jonathan and the team at Lexus of North Miami provided you with great customer service! Thank you for your loyalty, we look forward to serving you again in the future.

December 21, 2024

Drove in because of battery issue. We immediately met with a service advisor that was able to get my vehicle into the service bay. The waiting area was comfortable, but I’ve never be More

by susanllong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone
Dec 23, 2024 -

Lexus of North Miami responded

Susan, we're glad to hear our team at Lexus of North Miami was able to assist you promptly and get you back on the road. We appreciate your feedback about the snack bar and are happy that there were options available for lunch during your visit. Safe travels!

December 21, 2024

Always professional, knowledgeable, courteous, and honest. I will continue to recommend North Miami Lexus to friends and family. More

by KROYWEN257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetri Melekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

Thank you for your kind words about Lexus of North Miami! We're delighted to hear that our team consistently provides a professional and honest experience. We appreciate your recommendations and look forward to serving you again in the future!

December 21, 2024

Love the service I receive every time I come. Everyone is nice and kind. The wait time for service isn’t bad. More

by VIVIANNE JEUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie, Genesis
Dec 23, 2024 -

Lexus of North Miami responded

Vivianne, we're delighted to hear that you consistently enjoy the service at Lexus of North Miami. Thank you for your kind words and support!

December 21, 2024

Always a pleasure to visit for maintenance Lexus of North Miami! Thank you Eric Garcia! More

by garciamaryelizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Smigiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
Dec 23, 2024 -

Lexus of North Miami responded

The pleasure is all ours! Thanks for the 5-star review of Lexus of North Miami!

December 21, 2024

This is my third Lexus at Yiur dealership. All thre thanks to Carlos Cuervo. Gentleman and expert!!! More

by jroit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cuervo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lexus of North Miami responded

Congratulations on your newest Lexus from Lexus of North Miami! We appreciate your five-star review of Carlos and our team. Enjoy the ride!

December 21, 2024

Everyone there is consistently very professional and efficient. The dealership is a nice clean environment. That makes for a more pleasurable experience to wait in. More

by wendyrbudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Campo
Dec 23, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of North Miami provided a professional and efficient service in a clean environment. We look forward to welcoming you back soon!

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