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Lexus of North Miami - Service Center

North Miami, FL

4.5
976 Reviews

976 Reviews of Lexus of North Miami - Service Center

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January 26, 2025

Needed and purchased 4 tires. Service was good, cafe waiting area comfortable but 3 1/2 hrs was too long. More

by CNEWMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

Thank you for sharing your feedback about your recent visit to Lexus of North Miami. We're glad to hear that the service and waiting area met your expectations, but we apologize for the wait time. Your comments are valuable in helping us improve our efficiency!

January 26, 2025

Outstanding customer service. This dealership is top notch. Lexus of North Miami provides me with legendary Lexus quality parts and superior master mechanics. Ron Campos, my servi More

by MiamiGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Campos
Jan 27, 2025 -

Lexus of North Miami responded

We're delighted to hear that Ron and our team at Lexus of North Miami provided you with outstanding service! It's great knowing you trust us for your vehicle needs. Thank you for the wonderful feedback!

January 26, 2025

Johnathon Vellon was extremely helpful in explaining my service. The wait time was very quick. More

by alans0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon Vellon - SERVICE DEPARTMENT
Jan 27, 2025 -

Lexus of North Miami responded

We're grateful to have you as a Lexus of North Miami customer, Alans. Thanks for the review of Johnathon!

January 26, 2025

I got there before my appointment time and the staff took care of me right away. Them, I was sent to #8, where Jonathan was very kind and helpful. He kept me informed about the situation and my car was ready More

by mklemm47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan at #8
Jan 27, 2025 -

Lexus of North Miami responded

We're delighted to hear that Jonathan and the team at Lexus of North Miami provided such prompt and attentive service. Thank you for sharing your experience, we appreciate it!

January 26, 2025

Lexus of North Miami has the best service. They are quick, attentive, and do a great job. What more could you afk for? More

by DMITRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 27, 2025 -

Lexus of North Miami responded

Thank you for the fantastic feedback, Dmitry! We're delighted to hear that our team at Lexus of North Miami provided quick and attentive service. We appreciate your support and look forward to serving you again in the future!

January 26, 2025

As usual, Bobby in service Dept. did a great job on my recent visit to service Dept. More

by RICKW48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

We can't thank you enough for the excellent review of Bobby at Lexus of North Miami, Rick!

January 26, 2025

As usual, Bobby in service Dept. did a great job on my recent service visit. More

by RICKW48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

Thank you, Rick, for stopping by to leave Lexus of North Miami a wonderful review of Bobby!

January 25, 2025

came in with some kind of a rattle inside the car. service kept the car for 21 days, was told that the problem was rectified, IT WASN'T. Called ERIC GARCIA, after 20 minutes on hold, i gave up. I have More

by sh1836
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ERIC GARCIA ZERO STARS
Jan 28, 2025 -

Lexus of North Miami responded

It's disheartening to hear about your experience with the unresolved issue and communication challenges. We strive for excellence in service, so this feedback is concerning. Please reach out directly when you have a moment; we want to make things right for you. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 24, 2025

I experienced friendly service at Lexus of North Miami. My service advisor was extremely attentive to my vehicle needs. I left very pleased! More

by dhenderson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric (Service)
Jan 24, 2025 -

Lexus of North Miami responded

We're delighted to hear that you received attentive service at Lexus of North Miami! It's wonderful knowing our team met your vehicle needs and left you feeling pleased. Thank you for sharing this feedback with us!

January 24, 2025

Excellent prompt service. Very efficient and reliable. Specially Babak Rahmani. I really appreciate the great service More

by ygmiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Lexus of North Miami responded

Thank you for the kind words! We're delighted to hear Babak and our team at Lexus of North Miami provided excellent service. We appreciate your support!

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