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Lexus of North Miami - Service Center

North Miami, FL

4.5
1,114 Reviews

1,114 Reviews of Lexus of North Miami - Service Center

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July 23, 2025

I felt they were trying to "sell me something" all the time I spent there. More

by alvaro5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Lexus of North Miami responded

I'm sorry that you were left with a negative impression. We never intend to cause discomfort or mislead our customers, and we'll be sure to take note of this feedback moving forward. Please reach out if I can further assist you. Best, Brittany Stillwell - Customer Relations Manager - 786-528-3788

July 23, 2025

My advisor Mr. Semon was very courteous, knowledgeable and helpful. My service was done in a very timely manner. The cafe’ was very nice with pastries and assortment More

by RSUTTONX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Lexus of North Miami responded

We’re pleased to hear that you had such a positive experience with Mr. Semon and our team! Thank you for choosing Lexus of North Miami. We look forward to serving you again!

July 23, 2025

Terrific service. Was in and out in less than two hours! Oil change and new battery installed. More

by PNOVAK519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Lexus of North Miami responded

Here at Lexus of North Miami, we always value and appreciate our customers' feedback. Thank you!

July 23, 2025

The staff was professional and helpful. I was so very stressed but they assured me that they would do all they could to help and did just that. More

by CARLACLARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - Service Consultant
Jul 23, 2025 -

Lexus of North Miami responded

Hi Carla - Thanks for sharing your experience! We're delighted to hear that our team was able to put your mind at ease. We look forward to serving you again at Lexus of North Miami!

July 22, 2025

Everything was as usual, except waiting time. I setup an appointment and spent around 4 hours in the waiting room. Nobody offer the loner and didn’t tell about passable very long waiting time. Us More

by ALLOCHKA_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in service department
Jul 28, 2025 -

Lexus of North Miami responded

Thank you for your feedback about your Lexus of North Miami experience. We apologize for the extended wait time and for not offering a loaner. We'll work on improving our communication. Please reach out directly if you'd like to discuss this further. Take care, Ed Rubenfeld - Service Manager - 305-372-3747

July 22, 2025

Bobby is the best service manager ever. There is no person that has ever done his job better. He is knowledgeable, honest, and hard working. Lexus of North Miami is lucky to have him repres More

by Ann S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Lexus of North Miami responded

Ann, we're so happy to hear Bobby goes above and beyond for you! Thank you for choosing Lexus of North Miami and for sharing your appreciation for the team. We’ll see you next time!

July 22, 2025

Service was excellent as usual. Taken on time and car finished on time as promised. Everything that needed to be done was done perfectly and the car was returned to me washed and re More

by HARRISLEVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Lexus of North Miami responded

Thank you for choosing Lexus of North Miami and for sharing your positive feedback with us! We look forward to seeing you again next time. Safe travels!

July 21, 2025

It was a pleasure and refreshing to not have a someone from service lie to you directly to your face. Everyone was super friendly and nice for that matter also understood the reason I was there for as wel More

by cbastien2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vellon
Jul 21, 2025 -

Lexus of North Miami responded

Your feedback means so much to us! Thank you for choosing Lexus of North Miami and for sharing your experience.

July 21, 2025

This was not the first time I come here and I was very disappointed with the lack or communication. I reached out to Jonathan via the text number and he didn’t respond to me when I was looking for updates More

by anphillips15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Jul 22, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the communication issues you experienced. We strive for prompt and clear responses, so it's disappointing that we fell short this time. Please feel free to reach out directly if there's anything specific you'd like us to address or assist with. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 20, 2025

I was very satisfied the way the serviced my car and in a short time. I trust Lexus in servicing my car. More

by sattento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Lexus of North Miami responded

We are thrilled to hear that you are satisfied with our efficient service! Thank you for trusting the Lexus of North Miami team with your business. It means a lot to have earned your confidence.

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