Lexus of North Miami - Service Center

Simple 10000 miles service. I asked to check the doors alignment (excessive force to close them) and I asked to activate the automatic windows/sunroof closing when locking the c I asked to check the doors alignment (excessive force to close them) and I asked to activate the automatic windows/sunroof closing when locking the car. No doors check - said it was normal, and no windows/sunroof automatic closing activation. Ok, I can live with that. What really made me give 1 star was the subsequent SMS messages telling me "my new car was waiting for me" - more than 10 messages offering a new car. Come on guys, Lexus cars sell by their selves, no need to spam your customer like that. More

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018. staff, well organized, I have been working with Babak in service since 2018. More

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait. professional. Rental car availability. Prompt service. Free coffee while you wait. More

No happy with service, my car no complete good in the service soliciting, alignment no good service soliciting, alignment no good More

I’m waiting for a 2010 Lexus LS 460 dashboard recall almost four years and I have no answer on it. I don’t know where to go for it. How long do I have to wait? I would like a definite date as almost four years and I have no answer on it. I don’t know where to go for it. How long do I have to wait? I would like a definite date as when to expect it to be changed. I hope to receive an answer ASAP. Thank you, Bela Loebl Abady More

I decided to go with Lexus of north miami Collision because of the reviews but I regret my decision, it’s been almost 2 months and my vehicle is still not ready. I dropped off my vehicle on Septemb because of the reviews but I regret my decision, it’s been almost 2 months and my vehicle is still not ready. I dropped off my vehicle on September 22nd, I did not hear anything from my advisor for the first Two weeks, so I decided to reach out. I was told that they were waiting for a supplement approval. I was told to reach out to my insurance adjuster. Which I did and it was approved that same day. My advisor should have been proactive to the situation and should have called me and I would have taken care of it. Anyway, fast forward to the 2nd week of October, I reached out again and mentioned my rental was going to end in 10 days. My advisor said that they don’t rush for that reason. I reached out to my insurance adjuster and asked if I can extend my rental because the car was not done yet and she was very surprised that for the type of damage it was taking so long. So since then I have been paying for the rental out of pocket I have been following up every week since that and nothing. My advisor keeps telling me it should be ready in the next day or so. It’s incredible how insensible these people are. After this on going unpleasant experience This tells me that they are taking in more cars that they can handle, they don’t have the personnel or they are leaving the non luxury’s cars for the end. I don’t recommend this auto collision company. -Lazara Niz More

The whole process was smooth and easy. I was greeted by the service writer Antonio he was very helpful.He solve the problem. And we’re extremely happy with the service department at Lexus I was greeted by the service writer Antonio he was very helpful.He solve the problem. And we’re extremely happy with the service department at Lexus. More

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details. encountered. Very happy with his approach to details. More

Great dealership and everyone was very helpful . This is my first Lexus and my service appointment went great. This is my first Lexus and my service appointment went great. More

Stopped at this dealership for the scheduled oil change on my NX300 fsport after the trip from NY. Received next morning appointment, spoke with extremely nice, friendly and knowledgeable service advisor B on my NX300 fsport after the trip from NY. Received next morning appointment, spoke with extremely nice, friendly and knowledgeable service advisor Benny, who asked me all the right questions about my vehicle ( being that all previous services were made in NY) . Waited for less than an hour which is excellent for the busy Tuesday morning. Received my car back washed with the armor all shined tires. Great overall experience! Dealership is big, new , clean , have a great complimentary snack and coffee station with baristas. Would gladly recommend to everyone! Sam D More