Lexus of North Miami - Service Center

Great Service This is my second Lexus and I have had the same service representative Frank Salerno that is always personable and knowledgeable. I always get my car This is my second Lexus and I have had the same service representative Frank Salerno that is always personable and knowledgeable. I always get my car back looking great! More

detail dilemna for used car I give John Wirshing a poor review in the handling of this detail in that like others contacted he did not call back. I bought my vehicle, GX450, in o I give John Wirshing a poor review in the handling of this detail in that like others contacted he did not call back. I bought my vehicle, GX450, in on two separate Saturdays for service. During the first service, the oil and mechanics were checked but a detail job which was supposed to be done was not. The explanation was that it was a different area and would have to be brought back. I had a loaner for the day but was called back late in the afternoon after taking it in early in the morning for both services. On the second Saturday, I bought it in early on to find that no loaner was arranged and not available. I told Tino that I would need a loaner and told me that one would be available. When I get there, no vehicle is available and an expectation for me to stay at the facility until the work is done. I told him earlier that I had a funeral to attend and needed transportation. A meeting was to be set up the following Saturday. I got a call on Wednesday, May 6 to setup a Saturday May 9 date. I asked if a loaner would be available and was told that no loaner is given for this purpose as word from his supervisors. I told him that was not previously relayed to me and during the purchase of the vehicle it was was important and implied that a loaner would be available for this purpose. He asked me if I could drop it off and have someone pick me up. I could not do it. I told him to consider me dropping off the car late in the afternoon and getting a loaner for overnight and pick up the next day. He told me that he would talk to his supervisor. I never got a call back from him. I wrote and explained this message to John Wirshing and never got back a response. I'm truly disappointed in the service and wish this purchase had not happened. I will inform my friends and not consider buying another vehicle from Lexus especially a used vehicle. Thank you for previous service on my RX300. More

Service Oriented Excellence Absolute commitment to excellence and accommodating customer needs. Pleasure doing business. Wonderful experience. We will definitely become repeat cu Absolute commitment to excellence and accommodating customer needs. Pleasure doing business. Wonderful experience. We will definitely become repeat customers for upcoming purchases and referral business. More

Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service my 2015 RX 350 the nightmare starts. It went in after only three weeks for a small squeaking noise when the steering wheel moved up and down. (07/11/14) They told me that they HAD to replace the ENTIRE STEERING SYSTEM in the car, and was going to be a big job. I was shocked and told them that I researched online, that it might only be a simple matter of adding some lube to the worm gear that moves the wheel up and down when you exit the car. They refused to do that, and I EVEN OFFERED TO PAY for this service and they still would not do it! So, I took my car to another Lexus Dealer (Kendall) and they had this issue fixed in just 15min, and yes, all they needed to do is add the lube to the gear, and magically it was fixed. Clearly they wanted to bill Lexus Corp. for massive work that was not needed, at the expense of not having MY car, and all the un-nessary part replacement, which on a brand new car is ridiculous. I called the service manager Ed Rubenfeld back to let him know how upsetting this was, and how ridiculous it was that I had to drive to Kendal, when I live less then 2mi away from this dealership. He said he was sorry, and that to give them another chance to do work.. Okay, on 01/09/15 I dropped the car off again for an oil service, and for them to detail the car / wax, etc. I had a loaner for two days, and picked it up only to find a DENT in my passenger side door, with white paint on top (I have a black car). THEY DENIED the dent, and said it was already there. (it was not there, the car was spotless). It was so obvious too that this dent was fresh, and just happened. So, much so that I went right over to the collision center there at the dealer and they were able to wipe off the white paint marks around the dent. as it was so new. Now, I am having to fight with them over this. They claim that they marked the condition report to show the dent, but when they gave me the form the date was the day of pickup and not when it was dropped off. They are / were trying to cover up the dent, and took no responsibility. Next.. I get home and read over the service paperwork that was printed.. and notice they patched a nail from one of my tires?? Um, there was no issues with ANY of the tires when I came in. The paperwork stated that the tire light was on, and that they put a patch on the front tire. There was NEVER any tire light on, and this was NEVER on the service order to start with. No one called me to tell me, nothing. IF there was a nail in the tire, then this happened there at the dealership! Trust me, if there was a tire light on don't you think I would have said something when I dropped the car off?? I called and spoke with the Service Advisor "Harvey" today and he was very clear that the tire light was "on" when the tech took the car into the shop. Yeah, I bet it was :roll my eyes: This dealership is not a good place to bring your car. They are too busy, and not careful at all in the least bit. They are trained to take advantage, and offer no support whatsoever. Take your car anywhere else for service, and be VERY careful when you drop it off for service on what the condition is! More

Who did it? "Henry James did it" Henry is the best salesman I've dealt with since I've been buying Lexus and I'm on my third SUV. He made it happen, I went in with my RX 350 2010 for Henry is the best salesman I've dealt with since I've been buying Lexus and I'm on my third SUV. He made it happen, I went in with my RX 350 2010 for an oil change and before I knew it I was leaving the car lot with a brand new RX 350 2015. "That really happen!" I also have to give credit to Christian Gonzalez because he a play a big part in it too. Keep it up Henry Marie More