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Lexus of North Miami - Service Center
North Miami, FL
1,030 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,030 Reviews of Lexus of North Miami - Service Center
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July 29, 2016
Excellent !!! Usually you expect top level service at a luxury car dealership but had a above and Beyond experience with Usually you expect top level service at a Usually you expect top level service at a luxury car dealership but had a above and Beyond experience with Usually you expect top level service at a luxury car dealership but had a above and Beyond experience with lexus of north Miami dealer. I got the Red Carpet treatment!! Awesome service!!! More
by Dlopez07
Employees Worked With
May 05, 2016
Quality Care, As Usual! I brought my Nx200t in for scheduled maintenance, and as usual the Service Department provided top notch customer service. Richard always has a warm a I brought my Nx200t in for scheduled maintenance, and as usual the Service Department provided top notch customer service. Richard always has a warm and inviting disposition that immediately puts his customers at ease. All of my questions regarding my service was answered thoroughly and in entirety... All in all, there isn't any other place to bring your vehicle besides the service department at Lexus of North Miami! More
by Queen_Carolina
Employees Worked With
Richard Boblitz
February 12, 2016
Stupefyingly horrid service dept The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example, without actually inspecting each item, they tell you to replace your windshield wipers, a/c air filter, & engine air filter even when they have all been replaced only a few months ago. The technical/mechanical knowledge of all the service advisors is just about zero since they are essentially salespeople. In the unfortunate event you must utilize the service dept, stay away from Harvey Gonzalez and Bobby Rahmani in particular. And if you think the service manager, Ed Rubenfeld, will help you with any disputes with your service advisor, think again, as all he thinks about is getting higher commissions as well. Any shady behavior is encouraged by upper management since the dealership is expensive to operate (those "free" amenities need to be paid for somehow) and relies on profits from Toyota of Hollywood to stay afloat. Lexus corporate (Lexus Customer Assistance Center 1-800-255-3987) is inundated with customer complaints from this dealership, so make sure to open a case when you are mistreated. Hopefully, Lexus corporate will someday get the picture concerning the irreparable damage this dealership is inflicting on the Lexus brand. Back when this business was known as Countyline Lexus at its old location (Hollywood, FL), it was an amazing dealership with a service dept. that treated its customers with respect. Now, do yourself a huge favor and drive up to JM Lexus. I drive about 30 miles each way to JM Lexus to get my vehicle serviced, even though I live about 3 mins away from Lexus of North Miami. A few of the honest service advisors at JM I recommend are Bob Boumel and Chris Margolis. This review is based on a decades' worth of owning/servicing several Lexus models at several Florida dealerships. More
by Zed
January 19, 2016
The Worst Lexus Dealership I've ever been to I have never been to a worse dealership. I have had 3 Lexus cars and been to several dealers for service and this one is by far the worst. They coul I have never been to a worse dealership. I have had 3 Lexus cars and been to several dealers for service and this one is by far the worst. They could care less about you once they get your money. They are an embarrassment to the Lexus brand. If you go to the service department and see a guy named Chris Martino, I would leave immediately. He is the worst. He took pleasure in telling me they had no loaner cars on a Sunday when my a/c went out, I would bet money he was lying because I drove an hour north to a smaller dealership in Palm Beach and guess what, they took complete care of me even though it was Sunday and they are much smaller... He just didn't want to get out of his chair in his air conditioned office. He was sarcastic and rude. Other employees there told me he is always like this and they are surprised he still has a job. More
by vick78
Employees Worked With
Chris Martino
December 08, 2015
Sera Bruno We have had some issues with our car and even though Lexus was great by giving us a loaner, we really wanted to figure out what was wrong and get our We have had some issues with our car and even though Lexus was great by giving us a loaner, we really wanted to figure out what was wrong and get our car back as soon as possible. It had been very frustrating dealing with the service department until we came across Sera Bruno from the sales department. She was absolutely amazing with handling our situation and keeping us updated, and thank G our car is now ready for pick up! Thanks so much Sera for your time and professionalism!! We really appreciate it and you were an incredible help in this process!! More
by Tita
Employees Worked With
Sera Bruno
October 20, 2015
Dealer is Amazing! Excellent customer service. Juan assisted me with all my questions, and showed me every single detail on my new car. His service was very friendly Excellent customer service. Juan assisted me with all my questions, and showed me every single detail on my new car. His service was very friendly and personable. I will recommend this dealer and specially my sale rep Juan. I love my new car! More
by Cris
Employees Worked With
Juan Mallea
July 17, 2015
Bad service Very bad experience Ed rubenfeld is very rude and yoni Edery allowes it I've had a Lexus 8 years this is my third one never again Stay away and barb Very bad experience Ed rubenfeld is very rude and yoni Edery allowes it I've had a Lexus 8 years this is my third one never again Stay away and barb from finance very unprofessional also sticks her nose in Very revengeful people More
by Speedy
Employees Worked With
June 27, 2015
HARVEY GONZALEZ CANNOT BE REPLACED I HAVE BEEN GOING TO HARVEY FOR MANY YEARS NOW COMPLETE SATISFACTION FOR EVERY VISIT VERY KNOWLEDGEABLE EVERY SERVICE VISIT IS DONE RIGHT TH I HAVE BEEN GOING TO HARVEY FOR MANY YEARS NOW COMPLETE SATISFACTION FOR EVERY VISIT VERY KNOWLEDGEABLE EVERY SERVICE VISIT IS DONE RIGHT THE FIRST TIME AROUND More
by buggys1
Employees Worked With
Harvey Gonzalez
May 16, 2015
Great Service This is my second Lexus and I have had the same service representative Frank Salerno that is always personable and knowledgeable. I always get my car This is my second Lexus and I have had the same service representative Frank Salerno that is always personable and knowledgeable. I always get my car back looking great! More
by Toobular
Employees Worked With
Erik Mansen
May 11, 2015
detail dilemna for used car I give John Wirshing a poor review in the handling of this detail in that like others contacted he did not call back. I bought my vehicle, GX450, in o I give John Wirshing a poor review in the handling of this detail in that like others contacted he did not call back. I bought my vehicle, GX450, in on two separate Saturdays for service. During the first service, the oil and mechanics were checked but a detail job which was supposed to be done was not. The explanation was that it was a different area and would have to be brought back. I had a loaner for the day but was called back late in the afternoon after taking it in early in the morning for both services. On the second Saturday, I bought it in early on to find that no loaner was arranged and not available. I told Tino that I would need a loaner and told me that one would be available. When I get there, no vehicle is available and an expectation for me to stay at the facility until the work is done. I told him earlier that I had a funeral to attend and needed transportation. A meeting was to be set up the following Saturday. I got a call on Wednesday, May 6 to setup a Saturday May 9 date. I asked if a loaner would be available and was told that no loaner is given for this purpose as word from his supervisors. I told him that was not previously relayed to me and during the purchase of the vehicle it was was important and implied that a loaner would be available for this purpose. He asked me if I could drop it off and have someone pick me up. I could not do it. I told him to consider me dropping off the car late in the afternoon and getting a loaner for overnight and pick up the next day. He told me that he would talk to his supervisor. I never got a call back from him. I wrote and explained this message to John Wirshing and never got back a response. I'm truly disappointed in the service and wish this purchase had not happened. I will inform my friends and not consider buying another vehicle from Lexus especially a used vehicle. Thank you for previous service on my RX300. More
by smithgx450
Employees Worked With
Jonathon Wirshing, Tino Watkins
