Lexus of Northborough

since we moved to the Northboro area 6 years ago we have had our RX330 service at Lexus of Northboro. my first contact in the service department was with Dan Blinn. his profesionalism, knowledge and custome had our RX330 service at Lexus of Northboro. my first contact in the service department was with Dan Blinn. his profesionalism, knowledge and customer concern and satisfaction was outstanding, and is why i insisted on him being my service repesentative in the future. he never let me down. everything promised was completed and on time. never a glitch. when i called to schedule a service appointment and heard he was no longer there i was shocked. needless to say he was an outstanding happy efficient employee as true asset to Lexus and felt i had lost a friend. because of his and my personal contact if he had gopne to an other lexus dealer within a resaonable distance i might have considered changing because of Dan. i am a happy camper now that Dan has returned. i know i am in good hands again. i want to add that Mariel Burgos took over for Dan and did an outstanding job. she too is a cedit to Lexus of Northboro. wecome back Dan sincerely dr. bruce moodie More

This is the second car I have purchased through this particular dealership and could not be happier. Nathan was our salesperson for our second purchase and was a pleasure to work with. Purchasing a new particular dealership and could not be happier. Nathan was our salesperson for our second purchase and was a pleasure to work with. Purchasing a new car can be nerve-racking, however, with Lexus of Northborough it has always been a relaxing experience. There was never any pressure and Nathan was fair and easy to deal with. He spent a significant amount of time helping us pick out just the right car. He recognized the significant purchase we were making and was incredibly respectful of this. So many times you walk into a luxery car dealership and the salesperson is more concerned about their bottom line and forget about customer service that matters. Nathan was never pushy, gave us the space we needed to think about our purchase and followed up with us several times after our purchase, to be sure that everything was going well. During my first 5k mile checkup visit, Nathan immediately came over to say hello and check in on how things were going. The Service Department is equally as terrific. Danny Blinn, our Service Consultant is a pleasure to work with. I have worked with Danny before with my older Lexus and he is always friendly, professional and recognizes that customers are often on a tight schedule. I never "dread" heading in for service. Although I have had very few issues with my cars (knock on wood), when something has needed attention, they are always accommodating and work it to a proper resolution. The dealership really does value customer loyaly, they know that word of mouth will often bring in more business( and repeat business) and that is what makes a successful business. It is not a stuffy dealership, the waiting area is comfortable but not over done. They aren't wasting money on unnecessary frills. If you are in the market for a new Lexus, give Lexus of Northborough a shot and ask for Nathan. More

It was a delight to arrive at Lexus of Northborough, MA and discover the Service Liason, who had temporarily left this dealership, had returned. It made my visit (this due to a Lexus recall) much more eff and discover the Service Liason, who had temporarily left this dealership, had returned. It made my visit (this due to a Lexus recall) much more efficient and pleasurable. I do hope Danny Blinn is rewarded for his expertise in the Service Department. I could not possible give him less than a 5 in all areas. More

Irving and Kevin were wonderful to work with and refreshing to spend time with after spending 3 weekends of car shopping at other car dealerships. Kevin's response time to questions via email was e refreshing to spend time with after spending 3 weekends of car shopping at other car dealerships. Kevin's response time to questions via email was exceptional. Irving was extremely knowledgeable and most importantly, made our test driving experience fun and without pressure. My only wish was that they came up higher on the trade value. One thing is certain, if Irving is still working at Lexus of Northborough when I'm ready to purchase another vehicle, he has guaranteed a future sale! More

My experience with Northborough Lexus was excellent. The team at Northborough Lexus (Nathan Roseberry, Roman Medynski and Stu Green) was friendly, curtious and profesional to work with. I would highly reco team at Northborough Lexus (Nathan Roseberry, Roman Medynski and Stu Green) was friendly, curtious and profesional to work with. I would highly recommend Lexus of Northbrough for a truly exemplary car buying exeperience. More

I needed to dissolve my lease due to mileage issue and Nathan and the sales manager were very interested in working with me to get into another lease I could afford. Everyone is friendly and helpful. The Nathan and the sales manager were very interested in working with me to get into another lease I could afford. Everyone is friendly and helpful. The waiting area for service is comfortable and spacious. More

The folks at Lexus of Northborough were very friendly, upfront and easy to work with. The negotiation process was straghtforward and fair. Finding the right model with all the features too some time but i upfront and easy to work with. The negotiation process was straghtforward and fair. Finding the right model with all the features too some time but in the end I got the car I wanted. I would highly recommend them for a new car purchase! More

I had my car serviced at Lexus of Northborough when it was still under warranty. The experience was always pleasant. When I needed to get a car quickly, I saw that they had a Certified Used Lexus LS430 was still under warranty. The experience was always pleasant. When I needed to get a car quickly, I saw that they had a Certified Used Lexus LS430 that looked perfect for me. Nathan was quite helpful and low key. No hard sell, and they were willing to negotiate and I feel I got a good deal. I am very happy with the experience. More

I have been using there srevice department for five years and have always received outstanding advice and service. The service consultants have all been very helpfull and always conduct themselves in a very and have always received outstanding advice and service. The service consultants have all been very helpfull and always conduct themselves in a very proffesonal maner. I will continue to avail myself of there service. More

All work on the vehicle performed at dealer per service records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for del records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for delivery, registered out of state and delivered in a timely manner. Chris Schmitt, dealer sales person, was very helpful throughout the whole process of purchasing and followed up with phone calls and Lexus card to be sure that I was aware of his being available for any service that might be needed. The dealership process was fast and professional. More