Lexus of Northborough

Whenever I had a reaso to bring my car in for a repair or service I have been dealing with Danny. He has been always extremely responsive, reliable, friendly, and knowledgeable! It has been and is always a p service I have been dealing with Danny. He has been always extremely responsive, reliable, friendly, and knowledgeable! It has been and is always a pleasure to deal with him! Besides the personal attention given at Lexus of Northboro, the entire experience in dealing with this dealer is very positive. Plase keep up that good work which is underlined by the understanding that keeping a customer is always more cost effective than going after a new one. Bernie Mieth More

The best dealership I have ever been to, they treated me very well, always asked if I needed a loaner for the day, always cleaned my car before they released it. I have a 1997 LS 400 with 390,000 miles on very well, always asked if I needed a loaner for the day, always cleaned my car before they released it. I have a 1997 LS 400 with 390,000 miles on it. All the staff were great, including the cashier. I never got a repair without a courtesy call to tell me how much the repair was going to cost. I have been to other dealers, and this one, by far, is the best. Most other Lexus dealers don't take a personal interest in making sure you are comfortable while you wait for your car to be serviced. More

I have been a customer at Lexus of Northborough since I bought a 2005 ES330 there in 2004. I have had all my service performed there and have always been pleased with the encounters and the service. Alth bought a 2005 ES330 there in 2004. I have had all my service performed there and have always been pleased with the encounters and the service. Although the internet quotes I received from the other local dealers were all initially lower, I returned to Northborough because of my positive experiences there. And my positive experiences there were surpassed during my recent purchase of an ES350. Everyone was extremely professional, helpful and pleasant throughout the process. I would like to especially commend Michael Fuller, who has gone above and beyond even what I have come to expect from Lexus. He was very thorough during my test drive. He made the "trauma" of buying a car painless and even pleasant during our negotiations. My purchase involved waiting for the vehicle I wanted to arrive in New Jersey and then having it transported here. Michael kept me informed of the status and was very patient (I was more than slightly excited and anxious). He answered my emails promptly - even when I emailed him after hours and did not expect an answer until the following day. He suggested a schedule for the paperwork and receipt of the car which would minimize my time there. He was very thorough during the explanation of the car, including the setting up of the bluetooth phone system (to this technologically-challenged customer) - he had us all laughing. In terms of professionalism, communications, follow-up, and all-around quality, I could not have been more pleased. More

Danny goes out of his way to make sure that the service is fast - if the service requires more time - he ALWAYS provide a loaner. He gives me options for the best value. He takes the car when I need it don is fast - if the service requires more time - he ALWAYS provide a loaner. He gives me options for the best value. He takes the car when I need it done - not when it is convenient for them. The environment provides desktops so that I can work while I wait - altogether a good experience. Very different from my experience from when I have to take my husband's BMW in for service/repair (unpleasant.) Danny Blinn cares about his customers and so a wonderful car and great service will keep me owning a Lexus for many years to come. More

Few Words can explain the service that Lexus of Northborough offers including but not limited to; Phenomenal, Exceptional, and well Simply said Truly Outstanding! I purchased my brand New 2010 Northborough offers including but not limited to; Phenomenal, Exceptional, and well Simply said Truly Outstanding! I purchased my brand New 2010 Lexus IS250 from my Sales Professional Irving Espinosa. His attention to detail and eloquence were impeccable, not to mention his non pressure sales attitude and his un-profound knowledge about the Lexus Product. This was my first new car I have ever purchased and it will certainly not be my last. Lexus of Northborough offers the best of everything from its courteous sales professionals, Service Valets, and Service Consultants to the exceptional coffee and muffins in the Guest Room. Irving Espinosa helped make the overall purchase experience 'Truly Outstanding', and I will gladly and diligently refer all my friends and family to him, because I personally know he will be as attentive to them as he was to me. Irving Introduced me to his Sales Managers Bruce Slovin and Sharon Eid, for whom I can also speak Highly of. My Experience with Lexus of Northborough was Second to None, and if I had the money I would return every few months to buy a new vehicle. Lexus of Northborough has earned a loyal customer for life, and I will continue to drive out of my way to Service my New IS250 there. More

The reason we continue to own Lexus vehicles is because of the outstanding service we get from Danny Blinn. He is always available to take our calls - I was on vacation last year and he helped me get to t of the outstanding service we get from Danny Blinn. He is always available to take our calls - I was on vacation last year and he helped me get to the root of the problem without coming home. He has helped on a weekend when I had a flat tire and my husband was away on business. If I call to have my car serviced he fits me in the next day and I get a rental car while it is being done. I have owned a Land Rover, Audi and BMW - no service compares to my experience at Lexus of Northboro and Danny Blinn! Regina and Jim Shakin More

I have been using Lexus of Northborough for seven years now and have nothing but praise for Danny and his entire service team. I traded in a IS300 and bought a new IS350 from them in December 2008 and that now and have nothing but praise for Danny and his entire service team. I traded in a IS300 and bought a new IS350 from them in December 2008 and that experience was the least painful car buying experience I have had to date. From sales to service, their attention to detail and the overall experience they provide is second to none. I highly recommend them and at least three friends have purchased vehicles from them as a result. More

All three of these men my my experience the BEST ever..I had previously been car shopping for a month (3 different Lexus dealerships) and many other Dealerships..I dealt with Kevin via email came in to 2 se had previously been car shopping for a month (3 different Lexus dealerships) and many other Dealerships..I dealt with Kevin via email came in to 2 see the car Mike sealed the deal Al Brown did the financing and the process was done and over and I'm know driving my new to me 05'RX330..The car is in beautiful condition I must add..The process was hassle free and quick (which for me is a needed when you live life in the fastlane)..I would recomend anyone looking for a pre-owned vehicle to vixit Lexus of Northboro!!!!! I will be back in 3-5years for an upgraded pre-owned vehicle..Thanx Guys you we're AWESOME!!!! More

I worked in the midwest in the automotive business in management for an automotive manufacturer early in my career many years ago. I know the business very well, as my responsibilities on the sales side management for an automotive manufacturer early in my career many years ago. I know the business very well, as my responsibilities on the sales side were to work with a dealer network to help drive sales for both the dealer and the manufacturer. As a customer, you spend a while with the salesman and his manager, and you may visit a few dealers, but the people you deal with throughout the life of the car are in the service department. And nobody I've ever met in my dealings both professionally and as a customer comes close to providing the customer service, professionalism, and sincerity as Danny Blinn does. When I bought my car, my sales experience at Lexus of Northborough was very good, and I thought, "This is what buying a luxury car is all about." Then I met Danny and was floored by the entire experience that Lexus of Northborugh delivered. Danny is still there and I feel strongly that he's the biggest reason I'd buy another car from the dealership. If I was GM or sales manager there -- never mind service manager -- I'd wrap Danny up in a bear hug and make sure he never leaves. Danny's a tremendous asset not only to the service department but to the sales department,as well. More

In today's market with many competitors it is tough to In today's market with many competitors it is tough to seperate ourselves. I continue to come back and service my vehicle because of my experience wi In today's market with many competitors it is tough to seperate ourselves. I continue to come back and service my vehicle because of my experience with Danny. He always greets his clients by name, he is efficient and, an all around pleasure to speak with. I also run a service organziation for my company and very often I find myself sharing my positive experience with Lexus to my employees or clients. Danny exceeds what I consider "Superior Customer Service" More