Lexus of Orange County

It was a nice experience. Staff was super nice and was attentive to my needs and concerns. I worked with John R., which was a pleasure! attentive to my needs and concerns. I worked with John R., which was a pleasure! More

Very polite and accommodating. Great experience. I would definitely buy Lexus again from Middletown. Great staff. I would recommend all friends and family to buy a Lexus from Middletown. Great experience definitely buy Lexus again from Middletown. Great staff. I would recommend all friends and family to buy a Lexus from Middletown. Great experience More

Melissa was great. She answered all my questions in a profes Melissa was very professional. She answered all my questions in a professional manner. At my request she had the service department put the vehicle Melissa was very professional. She answered all my questions in a professional manner. At my request she had the service department put the vehicle on a lift. More

Mike salesman help me a lotHe is new but he a lot for me Mike salesman help me a lot He is new but he a lot for me as a customer I like to back after my vacation Mike salesman help me a lot He is new but he a lot for me as a customer I like to back after my vacation More

John was a excellent salesman. Provided the information needed. Courteous and considerate . Got me the vehicle I wanted to purchase, Chris from the service department always does an excellent job. Prov needed. Courteous and considerate . Got me the vehicle I wanted to purchase, Chris from the service department always does an excellent job. Provides the information needed with a loaner vehicle and always calls for an update. More

No coffee/no refreshments/aggressive sales I was not happy with Stephen Berkowitz. Personally, I felt we were interrogated by this salesman and pushed to buy a much more expensive vehicle. My w I was not happy with Stephen Berkowitz. Personally, I felt we were interrogated by this salesman and pushed to buy a much more expensive vehicle. My wife simply wanted to see the rear legroom for the third seat in the RX or a higher model within a 40-60k price range. When we had finished looking at the two SUVs within our budget, we were brought to Mr. Berkowitz. He questioned us what we drove, where we were from, and what we were doing in Middletown. I understand for him it may be small talk, but the way he quickly asked the questions and stared at us didn't make it feel like small talk. I felt like I was being pulled over by a cop or cross-examined. When I explained to Mr. Berkowitz that we just wanted to see the leg space in one of the suvs in our price budget, and wasn't interested in buying a car at the dealership since we were out of state. He then suggested the LX, the top of the line SUV for 90k. I told him about our budget but he said you cant put a price on a car's looks. I assume he was referring to me buying the LX for the looks and not the legroom. First off the car is for my wife who is concerned with legroom, and not for me so I am not sure why he was trying to push the looks of LX to me. Secondly, I don't think the Lexus can compete with the looks of the German SUVs. Another problem with the dealership is that coffee or water was not offered while we waited, which is a huge thing. I have been at many car dealerships, and it is a standard for all of them to offer some refreshments - especially, when the customer is waiting. We had just wanted to see the legroom in the RX's 2nd and 3rd rows. Unfortunately, I personally felt Stephan Berkowitz's "small talk" was not friendly; but rather aggressive in the way he asked questions very quickly and with his posture and facial expression. Also in trying to push us to buy a 90k vehicle when that was about 40k out of our budget. I understand that for him and for our dealers this is just small talk, but for the general population that haven't bought Lexuses at their dealership - it is not small talk but aggressive, unwanted sales talk; which push people away from these kind of dealerships. More

Great Service at Lexus of Orange County I brought my new car in for an inspection. I was happy that the dealer put on my new plates, showed me how to work my special lights that turn the br I brought my new car in for an inspection. I was happy that the dealer put on my new plates, showed me how to work my special lights that turn the brights on and of as needed, and then washed my car. I was very pleased with my visit. More

From start to finish, it was an effortless transaction. I worked with John and he was amazing! The ladies are so nice and friendly, kind too! worked with John and he was amazing! The ladies are so nice and friendly, kind too! More

felt like I was at home from beginning to end of my service I experienced class A treatment. Friendly faces everywhere, and always smiling. I was asked 3 times if there wa from beginning to end of my service I experienced class A treatment. Friendly faces everywhere, and always smiling. I was asked 3 times if there was anything they can do for me while I waited. That type of service goes a long way in my book. More

John was excellent and informative. He was very helpful. In fact everyone went out of their way to give us a pleasurable experience. We will be loyal customers in the future. Love the car. In fact everyone went out of their way to give us a pleasurable experience. We will be loyal customers in the future. Love the car. More