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Lexus of Orange County

Middletown, NY

4.7
1,461 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,461 reviews

June 03, 2021

My experience was good. Stephen was awesome and worked hard to help me. His patience was truly appreciated. I will definitely send my friends and family to him. More

by mennini27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Orange County responded

Thank you for sharing your positive review of Stephen and the team! It means a lot to hear that you will recommend our work to others and we hope to work with you again down the road. If there is anything we can do to assist you further and give you a five-star experience, please don't hesitate to reach out. Thank you, Stephen Berkowitz - Sales Manager - 845-450-7082

June 03, 2021

I purchased 2 cars from Lexus of Orange County within two months. Great selection, prices and incredible service. Have recommended to several people and appreciate having a business that understands the v More

by danaisdada123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Stillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Lexus of Orange County responded

We are delighted to have you as a returning customer! Thank you for sharing your kind review of Lexus of Orange County, it means a lot that you have recommended our work to others. Safe travels in your new vehicles!

May 27, 2021

Great experience , very professional and friendly. The sales team were very knowledgeable and attentive. Would recommend this dealership and can’t wait to come back to get my next new Lexus More

by Giolap2688
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Lexus of Orange County responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Lexus of Orange County team. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you again down the road!

May 25, 2021

First service appointment with your dealership. Will return for future services. Totally appreciate the positive covid safety. Everyone was very courteous and efficient. See you next time. More

by FMEJWE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Lexus of Orange County responded

Thank you for allowing us the chance to assist you! We are overjoyed to hear that our team left a great first impression and we are grateful for your positive feedback. We look forward to seeing you again at Lexus of Orange County!

May 25, 2021

Only recommend that they be very careful and get everything offered in writing. I felt my saleman did not do anything on my behalf. Stock or 'pat' answers that were not revealing, when asking a que More

by mimi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in finance
May 25, 2021 -

Lexus of Orange County responded

Mimi - This review is a bit disappointing to read. We are grateful for your longtime business, and I'm sorry that this wasn't reflected in your most recent visit. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to improve our process going forward. Please don't hesitate to give me a call. Thank you, David Lewis - General Manager - (845) 589-5424

May 24, 2021

My NX went in for a recall issue which took 4 hours, so of course I was given a loaner vehicle. Chris Nenning and Joe Scalo made sure that the work was done as fast as possible so I could go on with my da More

by SUSIEQ4714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Scalo
May 24, 2021 -

Lexus of Orange County responded

Susie - It means a lot to hear that you can depend on our Lexus of Orange County team for excellent service. Thank you for trusting us with your Lexus NX's recall repairs! We appreciate your kind words about Chris and Joe and look forward to your next visit.

May 20, 2021

It took a while to find the vehicle with options we needed at the right price,but we were able to meet at an acceptable point for all parties. Al Marrero was a gentleman throughout the process More

by TM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
May 20, 2021 -

Lexus of Orange County responded

Thank you so much for taking the time to let us know about your experience with all of us at Lexus of Orange County! We are pleased to hear that Al was able to assist you in successfully going home in a vehicle that is right for you. Let us know if we can assist you again and enjoy the ride!

May 20, 2021

Adrian Galeas was my sales rep, he was very helpful and made everything a smooth purchase. Everyone was very friendly and it was a very comfortable time. More

by jrod2read
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Lexus of Orange County responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Adrian and the Lexus of Orange County team. Drive safely in your new vehicle, and enjoy it! We hope to see you again down the road!

May 19, 2021

All the staff members I dealt with were excellent. They took all the time necessary to answer or explain my questions. The vehicle was ready on time. More

by jtmustang67
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mile in service. 5
May 19, 2021 -

Lexus of Orange County responded

This is exactly the feedback we hope to see. Thank you so much for trusting your business with our Lexus of Orange County team and taking time to review us! We wish you safe and happy driving.

May 18, 2021

Had my oil changed this past weekend and the service manager was very helpful and informative. Definitely taking my car back to this dealership in the future. More

by KINGJA2345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Lexus of Orange County responded

Thank you for giving our dealership such a marvelous rating! We are delighted to hear that our service team took such great care of you during your oil change appointment. All of us at Lexus of Orange County are grateful to have earned your business. Feel free to call or stop by if there is anything else we can do for you.

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