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Lexus of Orange County

Middletown, NY

4.7
1,461 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,461 reviews

April 01, 2021

Everyone was very professional, courteous and helpful. Whenever I called my call was returned promptly . I was treated in a respectful manner and felt valued as a customer. More

by Mona543
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Lexus of Orange County responded

We are thrilled that our team has delivered the kind of attentive, prompt service we expect for our guests! Thank you for choosing Lexus of Orange County and taking the time to review our team. Safe travels!

April 01, 2021

Mike is service was a pleasure. Great overall experience. Would definitely recommend the use of Lexus of Orange County service department. Get over there for all your needs. More

by 629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus
Apr 01, 2021 -

Lexus of Orange County responded

We appreciate the kind review! Mike is an excellent member of our team, and it is great to hear that he was able to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Orange County!

March 31, 2021

Special thanks to Mr. Scalo who recognized my loyalty to dealership and worked to get windshield replaced at minimum expense to me. Work was done as promised and at agreed price. Would not hesitate in rec More

by bobferrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Scalo
Mar 31, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your windshield here at Lexus of Orange County, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 30, 2021

Buying experience was excellent and service experiences have been very positive at each visit. Chris N. (service) is very helpful & makes you feel like a valued customer. More

by jcman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Orange County, and we will certainly let Chris know that you appreciate the help. We look forward to your next visit!

March 28, 2021

Very nice costumer services. Mr Alfred Marrero was excellent and everything that we ask.i love my new lexus RC300. Thank you.for your excellent services More

by dfonseca1540
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
Mar 29, 2021 -

Lexus of Orange County responded

Congratulations on your new Lexus RC 300! It is great to hear that Alfred took such stellar care of you during the purchase process. Thank you for choosing Lexus of Orange County!

March 27, 2021

AJ went above and beyond. He is very professional and caring. His customer service is exceptional! Thank you again!!! The new car is amazing! We love it More

by iyesha11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Rumsey
Mar 29, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that AJ took good care of you here at Lexus of Orange County, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!

March 26, 2021

Friendly, competent, knowledgeable, prompt. What more can you ask for!? Michael Zearfaus was my advisor and a pleasure to work with. He reviewed the entire record of an older car and then made suggestions fo More

by herbert.chase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus
Mar 29, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Michael took good care of you here at Lexus of Orange County, and we will certainly let him know that you appreciate his help. It was our pleasure to assist you, and we look forward to your next visit!

March 24, 2021

A very professional atmosphere filled with knowledgeable and friendly staff! AJ was able to deliver the vehicle we wanted for a price we were comfortable with. Love our new Lexus GX 460 and would highly rec More

by santoskristina4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Rumsey
Mar 24, 2021 -

Lexus of Orange County responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with AJ. Drive safely in your new Lexus GX 460, and we hope to see you again at Lexus of Orange County!

March 23, 2021

Excellent dealership. The best I have dealt with. My salesperson Stephen was great. He returned my call if I had any questions. I would definitely see them again for my next vehicle. More

by STEVE170
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Orange County responded

Welcome to the Lexus of Orange County family, Steve! It's fantastic to hear that Stephen delivered such a seamless, stress-free car-buying experience. We wish you many happy miles in your new vehicle!

March 20, 2021

Great experience, a little pushy but salesman Terrel stepped in and made us feel at ease. Honestly if it wasn't for him we would have probably walked out from feeling pressured but he was able to make u More

by Bryancuilty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
Mar 22, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that Terrel and Alfred took good care of you, I am a bit concerned that our whole staff didn't leave you with the same positive impression. I will be sure to share this feedback with the appropriate personnel, and we will work to improve going forward. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Stephen Berkowitz - Sales Manager - 845-450-7082

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