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Lexus of Orange County

Middletown, NY

4.7
1,461 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,461 reviews

March 04, 2021

Our experience was positive from the start. All of the staff are friendly and courteous. Thank you Melissa and Stephen for making the process enjoyable! More

by sajacobs0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Horan; Stephen Berkowitz
Mar 04, 2021 -

Lexus of Orange County responded

Thank you for taking the time to review us! It is great to hear that Melissa and Stephan were able to assist with your purchase and get you into the right vehicle. Congratulations, and we hope to see you back at Lexus of Orange County for your first oil change!

March 03, 2021

Everyone at Dealership was courteous and politeCan’t say enough good about it. Dealership was a pleasure to do business and is highly recommended. Would buy again More

by bobferrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Orange County, and we will certainly pass along your kind words. We look forward to your next visit!

March 03, 2021

Michael Zearfaus was attentive, accommodating, and Michael Zearfaus was attentive, accommodating, and pleasant. He greeted me as soon as I pulled in. I have never experienced such service like Lexus a More

by thlkan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaus
Mar 03, 2021 -

Lexus of Orange County responded

Thank you for taking the time to share! We are very proud to have Michael on our team and happy to hear that he went above and beyond to assist you. Drive safely, and we hope to see you again at Lexus of Orange County!

March 03, 2021

All of the staff at Lexus of Orange County were very friendly and attentive. They worked hard to make sure you receive the best deal possible. Thank you Stephen Jean and the rest of the staff at Lexus. More

by r.odiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Orange County responded

Thank you so much for choosing Lexus of Orange County for your new vehicle! We are overjoyed to hear that our team helped you get a great deal, and we appreciate you posting a wonderful review. Safe travels and we hope to see you down the road!

March 01, 2021

Thanks so very much to AJ Rumsey and staff. This purchase was the smoothest and easiest transaction to date. The level of customer service and attention to my needs and questions were impeccable. Thank you More

by Catherine.Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Rumsey
Mar 01, 2021 -

Lexus of Orange County responded

Catherine - It makes us smile to hear that this was your easiest car-buying experience yet. Thank you so much for stopping by to commend AJ and our Lexus of Orange County team! We wish you safe travels in your new vehicle.

February 28, 2021

friendly and courteous staff. Alfred Marrero was very good with explaining all steps of the sale and the vehicle options thru out the entire sales process More

by melster913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred Marrero
Mar 01, 2021 -

Lexus of Orange County responded

Thank you for the great feedback! We are very proud of our team, and it is wonderful to hear that Alfred went the extra mile to assist with your purchase. Congratulations on your new vehicle, and enjoy it! We hope to see you again at Lexus of Orange County!

February 26, 2021

I wanted a specific color and specific options in my car. Unfortunately, the car was too far away so had to special order. After 4 months of waiting, it came. More

by Roostershens
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Lexus of Orange County responded

Thank you for taking the time to leave us this review! We are so glad we were ultimately able to get the vehicle you wanted here at Lexus of Orange County, and we hope that you continue to enjoy your new ride!

February 26, 2021

We had a wonderful experience Adrien was amazing. Very We had a wonderful experience Adrien was amazing. Very professional and helpful. We would recommend this dealership to everyone. Thank you Peg More

by mamadukesx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Orange County responded

Peg and Mike, it's fantastic to hear that Adrien delivered such an exceptional experience! We're so proud to have earned your business and would like to thank you for your confidence in the team here at Lexus of Orange County!

February 25, 2021

Chris, in service, is excellent! Disappointed that my car was not washed or gas tank was not filled as promised due to the extensive wait. More

by jarceri3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Orange County responded

While I am glad to see that Chris was so helpful, I do apologize for your additional frustrations. We expect guests to be confident in our services and I will address these concerns with my team so we can work towards improving. Thank you, Jason Cohen - General Manager - (845) 589-5424

February 24, 2021

Service started on time, was prompt, efficient and were done in a reasonable amount of time. The car was well cared for and the service accommodations while I waited were comfortable. More

by TacomaOwner2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Lexus of Orange County responded

We really appreciate the positive feedback! It was our pleasure to make your service visit so comfortable and seamless. Thank you for trusting Lexus of Orange County with your vehicle and your business!

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