Lexus of Orange County

John was very attentive, quick and efficient. He met all of our needs from taking us out on a test drive to getting all the paperwork done and the car to us even though it was already towards the end of the of our needs from taking us out on a test drive to getting all the paperwork done and the car to us even though it was already towards the end of the day! he talked to us about leasing options which no other dealer had ever discussed before. He ensured that we had our extra accessory requested done by the next day. Overall excellent service and the pricing was good as well... More

Very happy with Chris and service overall. Loaner car was readily available and acceptable. Recall was done and problem with water pump was identified and repaired. readily available and acceptable. Recall was done and problem with water pump was identified and repaired. More

Thanks Terrel for the great price that you got for us on the Jeep. We really loved your attitude and overall service. - Sincerely Singh Family the Jeep. We really loved your attitude and overall service. - Sincerely Singh Family More

Every time the salesperson or sales manager called my cell, it was a different phone number and they were not easy to contact. Car was not prepped when we had an appointment to pick up. Shipping adh cell, it was a different phone number and they were not easy to contact. Car was not prepped when we had an appointment to pick up. Shipping adhesives were left on the exterior and interior of the car (leading me to believe it was not washed or prepped. Car had an empty tank of gas when we expected to take the car home. Finance was disorganized, my insurance company was told the lienholder would be Lexus Financial, when in fact Chase was used. The salesperson started to put old license plates on the new car, when I wasn't asked about my preference for registration. In the interest of time (we both had to return to work)--we were unable to get the full run through of the car from sales before we left. More

Purchased a used GX470. When I took the car for a test drive it was VERY dirty inside and out. John said it had been in the rain, explaining the outside. This didn't explain the inside. I would have th drive it was VERY dirty inside and out. John said it had been in the rain, explaining the outside. This didn't explain the inside. I would have thought that all the crumbs and garbage would have been taken care of before showing to perspective clients. It also made me wonder if the car actually went through the multi-point safety inspection that John said every used car had to go through. Enough of that. John & the sales manager negotiated a decent price for the car that I was OK with. When I picked up the car later that day, the outside looked clean and somewhat polished. The inside had a fresh vacuum and wipe down but it was obvious that they didn't spend a lot of time doing it. Something I was surprised at considering what John told me the cost was to 'get it ready'. Certainly I would have thought that they would have used an extractor or something to remove many of the carpet stains .. they didn't. Sorry for the long rambling on car condition... Bottom line is that the car was in overall excellent condition, mechanically and asthetically (less being clean). Would I go back to Lexus of Orange County .. YES. But next time I would insist on a better prep job prior to taking delivery. PS - Don't expect to get out of their quickly when buying a car. It took forever... More

Chris Nenning of service is awesome very knowledgeable and professional dealt with him on several occasions was able to explain everything and Lexus should have more people like him and professional dealt with him on several occasions was able to explain everything and Lexus should have more people like him More

This was a Painless experience from start to finish and John really cared about what I was looking for in a new car. I am excited for all the fun bells and whistles in the F sport! John really cared about what I was looking for in a new car. I am excited for all the fun bells and whistles in the F sport! More

Dealership was very professional and knowledgeable about the cars that were available for lease. Melissa was very knowledgeable and friendly. She was able to find the auto we were looking for. The finance l the cars that were available for lease. Melissa was very knowledgeable and friendly. She was able to find the auto we were looking for. The finance l dept was also very professional and fair. More

Very Professional. Chris the service manager is awesome. He always greets you with a smile, explains everything in detail and keeps you updated on the status of your car. He always greets you with a smile, explains everything in detail and keeps you updated on the status of your car. More

Found they had the gently used car in the color I wanted, so contacted them. John Roscina was my Sales Advisor, and couldn't have been more helpful or forthcoming in the buying experience. I also had email so contacted them. John Roscina was my Sales Advisor, and couldn't have been more helpful or forthcoming in the buying experience. I also had emails from several other functions at the Dealership, offering any help I might need. More