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Lexus of Orange County

Middletown, NY

4.7
1,463 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,463 reviews

October 22, 2020

Service was excellent! Rich Mota and JohnRoscino in the Service was excellent! Rich Mota and John Roscino in the showroom were helpful, patient and very informative. No question that I will return for ser More

by DDAVIS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Mota
Oct 22, 2020 -

Lexus of Orange County responded

Thank you for taking the time to review us! It is great to hear that Rich and John earned your five-stars. We appreciate your business, and hope to work with you again at Lexus of Orange County!

October 21, 2020

Thanks to the friendly and knowledgeable salesman I decided to purchase my Lexus. I’m very satisfied with the decision to own my first Lexus More

by pal_lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Lexus of Orange County responded

Congratulations on your new vehicle! We are proud to have earned your business and happy to hear that you are so satisfied with your purchase. Safe travels, and we hope to work with you again at Lexus of Orange County!

October 19, 2020

Rich did an excellent job. He kept me informed thru out replacement of airbag. Even though it was raining he incised on doing my complimentary car wash All of your staff could not have been nicer ! More

by DHARVEYYORKTOWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Orange County responded

This review made our day! It is wonderful to hear that Rich went above and beyond to make your service experience go smoothly. Safe travels, and we hope to work with you again at Lexus of Orange County!

October 16, 2020

All of the staff were friendly and helpful. They answered questions about the car honestly without hesitation. Melissa was excellent. They were informative without being pushy. No slimy sales tri More

by Kristin O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

We couldn't have asked for a better review, Kristin! It's so good to hear that Melissa and the rest of our team made your experience so transparent and attentive. Thank you for trusting Lexus of Orange County with your business!

October 16, 2020

I did a lot of shopping around for the right used car and out of the 4 dealerships I went to, this one was by far the friendliest and most helpful. Adrian showed incredible patience because insurance put us More

by bcaraballo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adrian Galeas
Oct 16, 2020 -

Lexus of Orange County responded

It makes our day to hear that our service stood out to you! We are overjoyed that Adrian guided you through the buying process and helped you drive home in the right vehicle for you. Thank you so much for recommending Lexus of Orange County and rating us five stars!

October 16, 2020

Very professional took the time to explain everything in detail with me very happy with the experience would recommend themWould probably buy from them again in the future More

by tf888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

It's wonderful to hear that you drove home from Lexus of Orange County a happy customer. Thank you for trusting us with this purchase! We appreciate your review and would absolutely love to work with you in the future.

October 15, 2020

Great experience easy transition buying a car. John was very personable. We wanted a certain payment and he came very close no hassle. The prep on the car was excellent. More

by marciataxc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Orange County responded

Thank you for shopping at Lexus of Orange County and for sharing this feedback. I am pleased to hear that John made the process such a smooth experience. Congratulations and safe travels!

October 13, 2020

I thought that I was taken care of very well. I feel that I was important when I walk in. There was enough help for me. More

by kochey61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Orange County responded

We're so glad to see your feedback! It's important that our customers receive excellent, personalized service and all of us at Lexus of Orange County are happy this came through to you. Thank you for your business!

October 13, 2020

My wife and I were extremely impressed with Melissa Horan. She was professional in every aspect of our discussion. She was helpful, and most of all, honest. We would be more than happy to do busines More

by jfr1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Orange County responded

Thank you for taking the time to share, and congratulations on your new vehicle! It is great to hear that Melissa delivered such a seamless purchase experience. We appreciate your support, and hope to work with you again at Lexus of Orange County!

October 06, 2020

We recently purchased a RX 450h from Lexus of Orange County. The buying process was highlighted by a very knowledgeable, up front and patient sales representative (John Roscino). When we figured out More

by mjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't recall the name of the finance employee who did the paper work... but he also did a great job.
Oct 06, 2020 -

Lexus of Orange County responded

Thank you for the 5-star review! We are so glad you had a great experience working with our team at Lexus of Orange County, and we will certainly let John know that you appreciate his help. We hope that you continue to enjoy your newly purchased Lexus RX 450h!

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