Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,463 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,463 reviews
October 05, 2020
Chris was so helpful! I usually do not get a positive and knowledgeable customer service when I drop at other service depts. he took the time to talk to me to tell me about what was being taken care of and w knowledgeable customer service when I drop at other service depts. he took the time to talk to me to tell me about what was being taken care of and why. More
by thlkan
Verified CustomerEmployees Worked With
October 02, 2020
My experience with your dealership was horrible. Your sales person couldn't answer any of my questions. Charged me for things I didn't want but got charged for. The vehicle was inspected but failed so m sales person couldn't answer any of my questions. Charged me for things I didn't want but got charged for. The vehicle was inspected but failed so many things. I brought my truck in to get a sensor fixed that you guys sold me telling me the truck was ready to go but you changed oil, filters and tires. The truck when I go around turns makes alot of noises. I brought the truck in 3 times already to be worked on. I was given a rental car that stunk of weed and wasn't filled on gas. I went from the dealership to Middletown Best Buy and was told to fill it up with gas and I put in over $10 on gas for going less than 20 miles. I will contact corporate because your service manager has yet to still return my phone calls. Horrible place! More
by jeffr_84
September 30, 2020
Great Everyone was a pleasure to work with.They had the Great Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person Stephen Jean to all the Staff I meet Great Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person Stephen Jean to all the Staff I meet More
by NYDICE
Employees Worked With
September 29, 2020
The whole transaction was processed through a 3rd party. The only thing I could attest to is the condition of the car being delivered. Granted it was a quick one day turn around for delivery but the vehicle The only thing I could attest to is the condition of the car being delivered. Granted it was a quick one day turn around for delivery but the vehicle wasn't fully prepped. Various stickers and sticker residue left around the windows and windshield. They could have done a better job. Other than that couldn't be happier. More
by Bluehoodiedude
Employees Worked With
September 23, 2020
I would definitely recommend this dealer . I wasn’t pleased with the detail work done previously. Very costly to own a Lexus . Lexus IS thorough on safety pleased with the detail work done previously. Very costly to own a Lexus . Lexus IS thorough on safety More
by SHIRLEYGEFFRAND
September 21, 2020
Everyone was a pleasure to work with.They had the car I Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person John to all the Staff I meet Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person John to all the Staff I meet More
by rubygold525
September 19, 2020
Lexus of Orange County provided me with excellent customer service. They did a thorough job of explaining the features of my new Lexus and answered all of my questions in a prompt, courteous and prof customer service. They did a thorough job of explaining the features of my new Lexus and answered all of my questions in a prompt, courteous and professional manner. More
by jwinocour22
September 18, 2020
Customer service was exceptional. They were extremely patient and understanding as to what I wanted and kept me informed constantly on my vehicles Status. Everyone was extremely friendly. patient and understanding as to what I wanted and kept me informed constantly on my vehicles Status. Everyone was extremely friendly. More
by MATTHE WAULICINO
Employees Worked With
September 16, 2020
I had a great experience with this dealership. They were friendly, the process was quick and smooth, and they were able to get me the price I was looking for. I would definitely do business with them again friendly, the process was quick and smooth, and they were able to get me the price I was looking for. I would definitely do business with them again More
by adilfarooki
