Lexus of Orange County

When I come for anything. They treat you like royalty. They make sure you walk out with a smile on your face. try them out. They make sure you walk out with a smile on your face. try them out. More

John was very thorough and professional. My experience in purchasing my RX350 was pleasant and quick. The car could have been detailed a little better (found lipstick, glasses, tissues in the compartment in purchasing my RX350 was pleasant and quick. The car could have been detailed a little better (found lipstick, glasses, tissues in the compartments), but overall the purchasing was a nice experience. More

Extremely bad experience from service manager. Scheduled appointment to change oil, multi point inspection and check noise from engine. Went there and manager said it’s Friday and too late to check your noi appointment to change oil, multi point inspection and check noise from engine. Went there and manager said it’s Friday and too late to check your noise. Only oil change will be done. However, I intentionally scheduled two things for the same visit. I said ok. And waited for 2 hours in service to discover that they forgot about me. Then they replaced oil, made a car wash and performed multi point inspection in 19 minutes. How it is even possible to make all these things in 19 minutes? I guess very poorly inspection if any was done. Nobody vacuumed inside. And this is the second time I come to this lexus dealer about this noise. First time they said this noise is normal. I know it doesn’t sound normal. I found Technical service bulletin made by Lexus about this noise and printed and brought it to this lexus dealership and they didn’t still fix it. Moreover, when I was shopping for a car I checked this lexus dealership and experienced the same rude attitude but from sales guy. He showed me two cars and I wanted to test the third one, but he refused and said I have other customers. I ended up buying from another dealership. I complained about that but nobody got back to me about any updates on that. My colleague has Audi and he said his dealership and service experience is amazing. I guess Audi has better training or higher standards of customer service. More

Excellent Job! Thank you. Chris was very professional and provided great customer service. He also provided me with a quote on new tires for my Lexus ES. provided great customer service. He also provided me with a quote on new tires for my Lexus ES. More

Two family members bought cars and John Roscino was our salesman. He was very honest. He took his time to explain everything very thoroughly. He was very patient and talked in a calm and confident manner salesman. He was very honest. He took his time to explain everything very thoroughly. He was very patient and talked in a calm and confident manner that I can trust. He was very informative, very prompt when I called him and very pleasant. He went above and beyond to make our transaction a pleasant one. I would definitely recommend John Roscino to friends and family for car sales at Lexus. All the other employees starting from the receptionist, financial specialist to the ordering part person were absolutely pleasant and very willing to help me in anyway. I had a flawless experience from beginning to end. I am very satisfied with the professional service at Middletown Lexus... Thank you M. Spadafora More

Excellent experience. Chris took great care of me, and communicated what the issues were and what the resolution would be. This is the second time I have had a good experience. communicated what the issues were and what the resolution would be. This is the second time I have had a good experience. More

Had an absolutely great experience. Terrel was great from the first phone call to purchasing the car and he genuinely went above and beyond. His communication with me was flawless through the process and tha the first phone call to purchasing the car and he genuinely went above and beyond. His communication with me was flawless through the process and that meant alot to me. I look forward to working with him again in the future. My recent service visit went great as well. Chris was a pleasure to work with. He's extremely knowledgeable and I appreciated him taking time to answer all my questions. Overall I am extremely satisfied with Lexus of orange county. My only regret is not purchasing sooner! More

Service personnel was very prompt, courteous, informative, and timely. I really appreciate the overall service and will definitely utilize them from this point onward. Do prefer a better wash t informative, and timely. I really appreciate the overall service and will definitely utilize them from this point onward. Do prefer a better wash though. More

I had a very pleasant experience at your dealership, mostly due to the amazing performance of Stephen Jean. He went out of his way to make sure we were comfortable and well taken care of, even while ass mostly due to the amazing performance of Stephen Jean. He went out of his way to make sure we were comfortable and well taken care of, even while assisting other customers. He tried hard to accommodate all of our requests and even took some last minute steps to ensure the car was presentable before we left. He is a great asset! I wasn't expecting to leave with the car that day, but your employees made it happen. I was beyond happy about it! If anyone I know mentions they are interested in a Lexus, of course I will recommend your establishment. I will do what I can to spread the word. More

The purchase of my new Lexus was smooth and efficient. Thank you John for a of your help and professionalism. The car is amazing .Thank you for everything. Thank you John for a of your help and professionalism. The car is amazing .Thank you for everything. More