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Lexus of Orange County

Middletown, NY

4.7
1,463 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,463 reviews

July 24, 2020

Great experience A very professional run business! John Roscino made buying my car the smoothest experience. The whole atmosphere at Lexus of Orange County was warm an More

by gcaratasios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Orange County responded

Thank you for the excellent feedback! We're so happy you had a pleasant experience working with our team.

July 24, 2020

I recently got a used RX350 from Lexus of Orange County and it was a fabulous experience. They were very organized and efficient and made the car buying process smooth. I am grateful to John and the team. More

by Amydevine86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Lexus of Orange County responded

Hi Amy - Congratulations on your Lexus RX 350! All of us here at Lexus of Orange County are happy to hear that you had such an enjoyable and efficient buying experience. John and the team work hard to make sure the process goes smoothly, so your kind words mean a lot. Enjoy your Lexus RX 350 and we hope to see you back for your first oil change!

July 23, 2020

They replaced a battery on my car that I did not give them permission to do on a 4 yr old car that I bought from them less than one year ago! More

by Jturi1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Lexus of Orange County responded

This is a concerning review to read, and I'd like to get some more details about what happened here. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call directly? Thank you, Rich Mota - Service Manager - (845) 589-5424

July 22, 2020

The staff there was professional polite and welcoming. They offered other services that weren’t scheduled and I took advantage of that. Thanks Lexus of Middletown! More

by CHANTAYMIL
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Orange County responded

Thank you for the review! We are grateful that we got the opportunity to work with you here at Lexus of Orange County, and we look forward to your next visit!

July 22, 2020

My experience was great stephen jean was very professional and knowledgeable and made the process very easy i have zero complaints and very happy with my purchase and service More

by fb2020pichon@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen jean
Jul 22, 2020 -

Lexus of Orange County responded

Thank you for taking the time to review your five-star experience. At Lexus of Orange County, it is our goal to ensure customers are treated with outstanding service so it was wonderful to hear about your visit with Stephen! We're proud to have your business and wish you safe travel in your new vehicle.

July 18, 2020

Everything & everyone was very professional From my initial entrance into the dealership I was treated very professionally. The service and attention exceeded my expectations right down to deliv More

by CROYAL0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Orange County responded

Thank you for the five-star review! We're so happy to hear you had such a pleasant experience!

July 17, 2020

I had a great experience with the service department at Lexus of Orange County. I was recently called by Service Manager Rich Mota. Mr. Mota explained that my vehicle had an open recall regarding a fuel pu More

by rickyjetta
Recommend Dealer
Yes
Employees Worked With
Richard Mota (Service Department)
Jul 17, 2020 -

Lexus of Orange County responded

Thank you for the excellent feedback, Ricky! It's a pleasure to know Mr. Mota went above and beyond to provide you with exceptional service. At our dealership, customer satisfaction is our top priority!

July 15, 2020

Very smooth Service Dept. experience I went to dealership for service and a recall. Everyone was friendly and communicated exactly what was to be done to the vehicle....got a loaner and r More

by PLJ309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Orange County responded

We appreciate you taking the time to provide your positive feedback! We're happy to hear our team went above and beyond to make your experience a good one.

July 15, 2020

I’m totally satisfied with the service I received from Lexus of Orange County. From the minute I get out of my SUV everyone greats me with a smile and warm welcome. More

by VERNON813
Recommend Dealer
Yes
Employees Worked With
Aracelis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Orange County responded

Thank you for the positive feedback! We're happy our service department was able to make your experience so great. We hope to see you again in the future!

July 12, 2020

It was a joy working with Mr. Terrel Moore. Would recommend this dealership. All except 1 sales person. I won't go into that but everyone else was very helpful and professional More

by LOVEE0014
Recommend Dealer
Yes
Employees Worked With
Govaia Larcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lexus of Orange County responded

Thank you for the five-star review! We're happy to hear Terrel and our team provided you with exceptional service!

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