Lexus of Orange County

I was recently informed by Lexus of Middletown Service Manager Rich Mota that my vehicle (2019 Lexus ES350) had an open recall for a fuel pump. Mr Mota was more than accommodating with quick service and h Manager Rich Mota that my vehicle (2019 Lexus ES350) had an open recall for a fuel pump. Mr Mota was more than accommodating with quick service and he would grant me a loaner vehicle for my troubles. I want to commend Lexus for employing people like Mr Mota for their quick thinking and commitment to great customer service. Kudos to you Mr Mota. Thank you for your quick service and attention. More

Sold My Saab Got an offer thru KBB for my 2009 Saab. The nice young man Stephen Berkowitz handled the transaction very efficiently and pleasantly. He was easy to Got an offer thru KBB for my 2009 Saab. The nice young man Stephen Berkowitz handled the transaction very efficiently and pleasantly. He was easy to talk to and worked with me on the price to get me the best offer. Had to bring my husband in to sign the paperwork, Stephen was busy but Terrell quickly stepped in to expedite the paperwork. Two, more than nice guys working hard during extremely tough times where so many people have bad attitudes!! Thank you Stephen and Terrell for handling this. It was a pleasure dealing with you both!!!!! More

I had a less then good experience at Lexus of Orange. The sales manager tried to charge me over $1,000. To remove tinting on my trade in or an Acura TL with factory tinting, bought from a NY Dealer. After lo sales manager tried to charge me over $1,000. To remove tinting on my trade in or an Acura TL with factory tinting, bought from a NY Dealer. After losing confidence in him, I was told there was 2 keys to the used Lexus I bought. Then they said, sorry there is only 1 key and when I questioned this statement, I was told they could do nothing about it! Knowing, they could at least offer me one at cost. Then my car was not properly prepared for me and I had to return for new rotors & pads. I would not trust the sales manager to treat you fairly. My salesman Terrel was fantastic. More

John, Steven, Nicole and Govaia are the team who served me. From hour one they all listened to my concerns and were attentive and receptive to my requests. I had a minor hiccup where my vehicle was not cle me. From hour one they all listened to my concerns and were attentive and receptive to my requests. I had a minor hiccup where my vehicle was not cleaned to a proper standard after my purchase. I reached out to Nicole about it and writhin an hour Steven and John called me to schedule a day for me to come in and correct their mistake. I took the car in the same day and it was cleaned with no problem. These guys are try professionals. Thank you guys for creating an overall pleasant experience for me. It will be my pleasure to recommend you. More

Excellent customer service. Over all it’s a good experience to buy a good car. All Staff is help full and friendly with no doubt experience to buy a good car. All Staff is help full and friendly with no doubt More

i received good service, especially from Rich! Rich made the process go well! Also Lexi kept me updated through email. The place was clean and comfortable. i did miss the coffee, but I understand b Rich made the process go well! Also Lexi kept me updated through email. The place was clean and comfortable. i did miss the coffee, but I understand because of Covid. More

Everbody was so helpful. John was my sales person and all I could say is Im happily driving out of here with my new car ... Great customer service. I could say is Im happily driving out of here with my new car ... Great customer service. More

The experience was amazingly easy. In 4 hours I drove out with a new car, car lease and a great deal. After bad experiences with Ramsey Lexus, this dealership and its staff was a complete 180. John was my sa with a new car, car lease and a great deal. After bad experiences with Ramsey Lexus, this dealership and its staff was a complete 180. John was my salesman and a total gentleman. No hard sell, no switch and bait - just easy to talk with and explained everything. Govaia was in Financing and again, easy going and very nice to work with. I highly recommend this dealership and the staff I worked with. More

I was very satisfied with my car buying experience. I purchased a used car sight unseen and had it shipped to me in another state. The process was very smooth. John was in touch daily and handled what wa purchased a used car sight unseen and had it shipped to me in another state. The process was very smooth. John was in touch daily and handled what was probably an unusual type of transaction like a pro. There was one small blip when the transporter backed out but John was able to quickly find a back up transporter and my car was delayed by only one day. The car was exactly as he had described it and I couldn’t be happier. More

Our experience with Lexus Of Orange County was like no other experience elsewhere. With so many mixed feelings to process, We were grateful to have had an amazing sales rep and finance rep. They did ever other experience elsewhere. With so many mixed feelings to process, We were grateful to have had an amazing sales rep and finance rep. They did everything in their power to meet our needs, wants, and to satisfy our expectations. Every concern we had, they followed up with us on them and helped us. We are satisfied with the service and the new car we purchased here. We thank you Melissa and Stephen for your wonderful support and the lengths you went to make sure we were happy with our purchase of the new 2020 Lexus NX300 F Sport. It is truly a great car! We look forward to our scheduled service visits and being a Lexus customer for years to come. Thank You for all you have done and for being completely honest with us. Honesty is hard to come by these days. It truly makes for a great car buying experience and a positive and happy long- lasting Customer/Business relationship. I do recommend Lexus of Orange County; specifically the very kind and helpful Mellissa Horan and Stephen Berkowitz. You both have shown amazing work ethic, perseverance and positivity. You try to build solid customer relationships and you try to really make an effort to work with the customers. Thank you both for being so helpful, informative, and understanding! Stay healthy and safe! More