Lexus of Orange Park

If you do not know your credit score, have not been "pre-approved" and not sure what you want and can afford "stay away from the Lexus Dealers. I experienced FREEDOM and no PRESSURE,(which comes with p "pre-approved" and not sure what you want and can afford "stay away from the Lexus Dealers. I experienced FREEDOM and no PRESSURE,(which comes with purchasing a car) because 1st, I DID NOT NEED A CAR, I had gotten approval from my Credit Union, therefore all I had to do was decide on the vehicle, the miles and color along with WHAT PAYMENTS I was able to LIVE WITH, BECAUSE my Credit Union would finance WHATEVER I SELECTED...A GREAT CREDIT UNION. I am never convinced that the Dealership EVER lose in an transaction. BUT with my On-Line shopping the price I paid for the Car was Below Blue Book, BUT I got TAKEN on my TRADE IN, YET IT WAS ENOUGH TO PAY IT OFF, Lexus played SAFE and allowed me the middle of the estimated scale of value for my trade -In car. The On-Line sources for estimated values of vehicles assist consumers a great deal, and with that information my visit and transaction was valuable. My Salesman had a VERY UNIQUE STYLE that convinced you that GAMES would be ELIMINATED in the process of your shopping. Mr. Obrien I understand owns and drives a Lexus, therefore he was quite knowledgeable of every aspect of the Vehicle, he gave a "Mini Orientation" and I was overly IMPRESSED. Salesmen like Mr. Obrien BRINGS CHARACTER and INTEGRITY to dealership and ERASE the FEAR of HARASSMENT and PRESSURE. More

Great job Tim; you are a great asset to your company. I want to let everyone know that because of people like you I will continue to come back to Lexus of Orange Park for all of my service and sales needs. want to let everyone know that because of people like you I will continue to come back to Lexus of Orange Park for all of my service and sales needs. I also want to personally thank you for your service to this country, me and my family are grateful to heroes like you that go above and beyond the call of duty to protect our freedom, and for Brumos to hire such a person means a lot to us fellow military families. Brumos gets our vote the next time we decide to buy a car… BRAVO ZULU Mr. Underwood and Brumos. More

My husband and I recently purchased a vehicle through Lexus of Orange Park with Sales Specialist Nathan Duhovis. We told Nathan we were interested in purchasing a used vehicle, if something along the Lexus of Orange Park with Sales Specialist Nathan Duhovis. We told Nathan we were interested in purchasing a used vehicle, if something along the lines of what we were looking for were to come available. I really felt that Nathan was looking out for us when he called to let me know about a car that was being traded in because it turned out to be exactly what we needed. We live about 40 minutes from the dealership and instead of having us drive all the way there to test drive the car, he was kind enough to bring it to us. Once we decided to purchase the vehicle he even brought the paper work to us (I don't know of any other car sales person that I have worked with who would have gone to this effort for a used car sale). I felt we were treated with the same quality, professionalism, and overall excellence that we would have received if making a new car purchase. This was by far easiest, and most smooth vehicle purchase we have ever made and we were very satisfied with the amount of time and effort Nathan put into helping us. I would highly recommend that anyone looking to purchase a new Lexus or a used vehicle should contact Nathan Duhovis at Lexus of Orange Park. Jodi Moore More

I went to Lexus of Orange Park planning to purchase a CT hybrid. Stephen Labrato took me for a test drive in the CT and answered all of my questions. He noticed that I was disappointed in the size of the hybrid. Stephen Labrato took me for a test drive in the CT and answered all of my questions. He noticed that I was disappointed in the size of the back seat and was not entirely comfortable with the hybrid technology. He told me about a 2011 ES350 that had all of the safety features that I wanted and addressed my concern about mileage and the use of regular gas as well as the front wheel drive feature, which I wanted. He took me for a test drive and before I got to the expressway, I knew I had found the perfect car. The visibility is wonderful; I love the pick-up, the turning radius, and especially the Lexus connect safety feature. Stephen offered me a really good deal on the ES as well as a good deal on the CT, but I drove home in the exact car for my needs. I love my ES350. More

I had received an email that my Lexus RX 350 was due for a check-up. I called to make the appointment and the operator said that indeed, my vehicle was due for service. The Assistant Service Manager, Bonn a check-up. I called to make the appointment and the operator said that indeed, my vehicle was due for service. The Assistant Service Manager, Bonnie Williams, was extremely rude and condescending on my visit to Lexus of Orange Park. She informed me the service wasn't due even though the salesman who sold me the vehicle and the advisor who I made the appointment with said I did. She was extremely rude. I wouldn't expect anyone to be treated in this manner, especially after spending almost $50,000 on a vehicle. More

Ken Chancey …BEST car purchase ever!!! My husband & I contacted Ken because we had purchased a car from him years ago. This time we wanted to surprise our daughter with a car for her birthday. & I contacted Ken because we had purchased a car from him years ago. This time we wanted to surprise our daughter with a car for her birthday. He took notes on what we wanted and complied with my request of how to contact me so the surprise factor would remain intact. Then, he contacted us the moment he got a car meeting our specifications. Actually the car was AWESOME too. The paperwork was handled so efficiently. He followed up with us after the sale to make sure we are happy. I will never buy a car from anybody but Ken Chancey. P.S…..Thanks for making my “baby girl” smile !!! More

Yohan ,was great to work with very professional the hole experience was truly outstanding .Thank you .I love my new car.I also going to use their service dep experience was truly outstanding .Thank you .I love my new car.I also going to use their service dep More

Buying a car has never been something I looked forward to. I went from dealership to dealership and constantly felt pressured to buy something I did not want. I finally ended up at Lexus of Orange Park an to. I went from dealership to dealership and constantly felt pressured to buy something I did not want. I finally ended up at Lexus of Orange Park and met a salesman named Yohan. Him and the rest of the staff really listened to what I wanted and helped me to find the right car. They were all very kind and helpful, I never knew buying a car could be a fun and laid back experience. They even had a room where Yohan delivered my car and went through all the features! I have never been the type of person to write a review about anything, but I really feel like I have a family at Lexus of Orange Park. More

Good Day! As always and in order to continue to provide the care that should always be given to a Lexus vehicle, we continue to take our vehicles to Lexus of Orange Park - even for its' oil changes, whic the care that should always be given to a Lexus vehicle, we continue to take our vehicles to Lexus of Orange Park - even for its' oil changes, which as we all know, can be obtained much more reasonably elsewhere :). The outstanding service, courtesy and friendliness provided by Mr. Randy Northrup and others is always very much appreciated. Thank you - Randy!!! Barbara Vogt on behalf of Sea Transportation Services, Inc. More

On June 10, 2011 we signed a lease for a new 2011 Lexus RX-350 Vin #2T2ZK1BAXBC060966. The color or the car, its interior and its equipment were very important to us, as it was a replacement for my wife's RX-350 Vin #2T2ZK1BAXBC060966. The color or the car, its interior and its equipment were very important to us, as it was a replacement for my wife's 2010 which had been damaged in a recent collision. I made meticulous efforts to document the car we were ordering, particularly because it was not on the lot but rather "at the port" pending delivery to the dealer in a week or two. I received emails with the vehicle VIN and feature printout, a copy of the lease we had been required to and various other documents, all relating to the specific vehicle. On the afternoon of 6/24/11, we were notified that the car was ready and we should present ourselves at 3:30 that afternoon to take delivery. We arrived and found "our" car prepped and waiting for us under a bank of spotlights. We opened the door and found, to our surprise, that the parchment interior we expected was...gray. I was pretty surprised but a quick look at our correspondence for the car showed that interior color was nowhere expressed as a name, simply a meaningless code (LB00) so I assumed that I had managed not to pin down what this color code really meant when the car was offered to me despite my having sent the dealer a written specification for every feature taken from an auto web site. So we drove home, a bit disappointed. When I got back to my office, I went on line to cross check the color code. Oddly, this information was not easy to retrieve. I could not find it on the Lexus web site (surprise!), nor did a few internet searches help me either. Mostly I turned up forum posts from other owners and buyers confused at what these codes translate to. So I decide to look at the window sticker for our new RX-350 to see what it said about the interior color. Surely, even with Japan's current nuclear crisis, they were not building cars with different color interiors than shown in their computer systems? Oddly, although a zillion features are detailed on the window sticker, I could not find the interior color mentioned anywhere. But I did notice the VIN # and, guess what? Yes, the car we were driving was not the car we purchased, leased and for which we had a new vehicle registration from the state. I immediately telephoned to Terri Greene, a "finance manager" at Lexus of Orange Park and the person who had negotiated the transaction. It was now 5:30 PM and she seemed unable to fully understand what I was telling her (that we were not driving the vehicle we had purchased) and rather casually said that she was leaving for the day and would turn me over to the salesperson who made the delivery, Mr. Eric Quinif. I reached Mr. Quinif and repeated my tale of woe. He too seemed unable to understand the plain English of my summary of the situation. A bit of exasperation and more forcible diction got his attention and he assured me that they would come out and bring me "my" car and take the other one away. He had to "check" into a few things but would call me back "shortly". After an hour or so, "shortly" had, in my opinion expired so I called him back. Instead of, "Yeah, we're getting ready to sort this out," he said, "Didn't Alex call you?" Alex Elsaid was the person ("sales manager") at the dealership with whom I had initially discussed this transaction on 6/811. As we had been unable to come to anything resembling a reasonable price for the vehicle, I had abandoned our negotiations shortly thereafter and had not troubled them further until I got a follow up call from Ms. Greene, offering to "do what it takes" to put the deal right. So I was surprised to hear that I was now back in Mr. Elsaid's hands and, moreover, that I had not been given a return call if he was in charge. I asked for the name of the General Sales Manager and was directed to Mr. Jeffrey Wolfson. Surely he should be able to sort out this simple matter. But reaching him on the phone proved impossible. The receptionist kept telling me he was in the building and putting my calls through to the cubicle (not his) where he was to be found. But calls put through there ended up with Mr. Elsaid. We spoke. After listening to him backing-and-filling, I demanded to know where, in fact, the car I ordered actually was. His answer: "We sold it." And indeed, there had been another white RX-350 in the "delivery room" awaiting another happy family. We even remarked on how our delivery indoctrination had been cut short in a cursory manner presumably to hustle us out of the way of the next delivery. Now we knew why. Throughout my conversation with Mr. Elsaid, he continued to revert to the rhetorical question, "What would be in it for me to do this?" The answer is obvious: the parchment interior is more usual on the white cars and quite probably more desirable. Having had the chance to sell our car to someone who would not accept the gray interior, it was time for a "strategic error" or "last minute surprise." Money was offered to sooth our disappointment, a new car could be located but no one knew where or when specifically. And, of course, who knew what little surprises would crop up at delivery time. I am confident, as is my wife, what every single person with whom we discussed this matter was fully aware of it at the beginning of each conversation. Can I prove it, no. Am I confident of it, yes indeed. This little surprise was prearranged: we would be shown the car. If we balked at the interior a story would be proffered. If that failed, "our" car might have been offered to us...or not. Instead Mr. Elsaid had the nerve to actually say to me, "If you had said something at the time..." as if the fault lay with me and as if cars are like jelly donuts at a Kripsy Kreme store, just donuts in a bin and the dealer reaches in a grabs one to give you with no involvement with pesky VIN #s etc. A fantasy. Happily my story has a happy ending. I had carefully documented my various conversations and interaction s with this outfit in writing. I made demand that they remove the car from my driveway and this was done. One phone call to JM Lexus, in Margate Florida got me a happy salesman in my driveway the very next morning delivering the exact car we wanted at a slightly better price. So here's my take on this outfit: they work in tag teams, intentionally handing you off from one person to another (Elsaid to Greene to Quinif to Elsaid) so it's hard for you, the customer, to keep things straight. Senior management is unavailable to resolve issues in good time (Oh, yes Mr. Wolfson got back to me, when it was all over). A very nice facility and very charming people but you will get the same hustle and jerking around you may have known at dealers selling lower-end vehicles. Avoid. More