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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,691 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,690 reviews

November 25, 2021

Excellent. Friendly and very happy with every one to help me. Very thankful.....salesman, manager. More

by magdapkoki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad we could make it happen! Thank you for sharing and for trusting the Lexus of Pembroke Pines team with your business - we wish you many safe miles ahead. Enjoy!

November 24, 2021

Otany sold me my first Lexus and was very courteous and knowledgeable. He made the process go very smoothly. I will definitely ask for Otany on my next Lexus purchase. More

by reidmart1
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for shopping with our Lexus of Pembroke Pines team. We're glad to hear that you were taken care of and we wish you safe travels!

November 24, 2021

50/50 depends on who you deal with will either make it great or bad More

by ANDREAVIANI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2021 -

Lexus of Pembroke Pines responded

Andre - We expect all of our team members to deliver five-star service and I'm sorry to hear this hasn't been your experience. If you would like to share anything further, or if there is anything that I can do to assist you, I would be glad to take your call. Please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 24, 2021

Service rep Melissa is rude. My car had issue when I purchased it 3 months ago. Promise and lies was told to me that it would be fixed. I had to contact Lexus corporate for my car to be repaired. I neve More

by Shernetta B.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Melissa H.
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Dec 10, 2021 -

Lexus of Pembroke Pines responded

Shernetta, I am sorry that you did not receive better communication from our team. We strive to deliver seamless services for our guests, and it is concerning that this was not better reflected in your time working with us. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 24, 2021

great service and very helpful they worked on my car fast and I was in and out. More

by jadaraymonvil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Lexus of Pembroke Pines responded

You can always rely on the Lexus of Pembroke Pines team to do all we can to get you swiftly back on the road. We're so grateful for this supportive review, and we look forward to working with you again next time you stop by!

November 24, 2021

There are an excellent dealership...I've been going there every since I had my car.. More

by OB6256414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Nov 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued loyalty to Lexus of Pembroke Pines. We're more than happy to assist with all of our automotive needs, and we hope we'll see you again soon!

November 24, 2021

I’ve taken my car back 5 times to solve the same issue and they have yet to solve it. I have taken my car back every day I have gotten it back from the service department. I don’t know what’s going on the More

by Carlos Abreu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ho
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Dec 09, 2021 -

Lexus of Pembroke Pines responded

Carlos, I am sorry to read this feedback. We strive to deliver a seamless and knowledgeable service, and I am sorry that this has not been better reflected in your time working with us. I apologize for the issues you have been experiencing with your vehicle and would appreciate another chance to speak with you to see what more I can do to help with your situation. If you are willing to discuss this further, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 24, 2021

Wait time was a little longer than expected, also never spoke to a service person would have good to be greeted by a service concierge More

by ILEANAMARQUEZ2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Never got to speak to any rep from service, I only got text messages to advise on status
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Dec 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for offering us some constructive input, Ileana. We agree that checking in with an advisor is a key step and will certainly discuss how we can provide this for our guests moving forward. We will also strategize how to keep visits more efficient so our guests can get back on the road as quickly as possible. We hope you'll continue to rely on our team for all your service needs, and if there's anything more we can do to improve your experience, don't hesitate to reach out! -Osiris Barcelo - Service Manager - (954) 443-2332

November 24, 2021

I love the fact that I am always updated via text and never wonder about the status. More

by ELISE_33026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S.
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Nov 27, 2021 -

Lexus of Pembroke Pines responded

Communicative and detailed care is always the goal at Lexus of Pembroke Pines, and it's great to hear we're hitting the mark. We hope you'll continue to put your trust in our team for all your automotive needs, and we wish you safe travels until we see you next, Elise!

November 23, 2021

Professional and friendly service. Including a quick turnaround and my car was washed at no charge. More

by CesarVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Nov 23, 2021 -

Lexus of Pembroke Pines responded

Professional and friendly service is what we aim for, Cesar! Thank you for the great review and for being a Lexus of Pembroke Pines client!

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