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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,694 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,694 reviews

November 25, 2021

They just sell cars but the don’t care about customer satisfaction. They have hidden fees. They sell additional car care and maintenance packages without ask customers if they really want it, they just a More

by HDOBERNAL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Vergara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Garib, Thomas Chaves
Dec 13, 2021 -

Lexus of Pembroke Pines responded

This feedback is very concerning to read. We strive to deliver a seamless and transparent purchase experience, and it is never our intention to mislead our guests. I apologize for any lack of communication on our end and would appreciate another chance to speak with you to see what more I can do to help straighten things out. If you are willing to discuss this further, please give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 25, 2021

Buenas tardes, mi experiencia fue mala con solo la llegada, llego hacer servicio, estaciono y me quedo dentro de mi carro, pasado 10 min nadie se acerca, me bajo y me quedo en mi vehiculo, despues de More

by Marcello
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sandra, Andres
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Marcello, lamento sinceramente que su servicio tardó más que esperaba y que nuestra comunicación le haya hecho sentir así. Nos esforzamos por brindar una experiencia al cliente más fluida y placentera que esta. Compartiré estos comentarios con nuestra personal, pero también quiero ofrecerme para discutir esto juntos. Por favor no dudar en llamarme si usted está interesado. Gracias, Osiris Barcelo - Service Manager - (954) 443-2332

November 25, 2021

Amazing people to work with thanks to Frank Guerrero for all the help...always 100% More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Thank you, Mike, for your review of Lexus of Pembroke Pines! We're glad to hear that Frank was such a pleasure to work with and we wish you safe travels!

November 25, 2021

The wait to see my service manager Sebastian was reasonably short and he was very good More

by joeldot0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian 5 stars
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Joel, thank you for the great review! We appreciate the kind feedback about Sebastian and hope to earn your business again at Lexus of Pembroke Pines. Safe travels!

November 25, 2021

Excellent. Friendly and very happy with every one to help me. Very thankful.....salesman, manager. More

by magdapkoki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad we could make it happen! Thank you for sharing and for trusting the Lexus of Pembroke Pines team with your business - we wish you many safe miles ahead. Enjoy!

November 24, 2021

50/50 depends on who you deal with will either make it great or bad More

by ANDREAVIANI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Lexus of Pembroke Pines responded

Andre - We expect all of our team members to deliver five-star service and I'm sorry to hear this hasn't been your experience. If you would like to share anything further, or if there is anything that I can do to assist you, I would be glad to take your call. Please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 24, 2021

Service rep Melissa is rude. My car had issue when I purchased it 3 months ago. Promise and lies was told to me that it would be fixed. I had to contact Lexus corporate for my car to be repaired. I neve More

by Shernetta B.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Melissa H.
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Shernetta, I am sorry that you did not receive better communication from our team. We strive to deliver seamless services for our guests, and it is concerning that this was not better reflected in your time working with us. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 24, 2021

great service and very helpful they worked on my car fast and I was in and out. More

by jadaraymonvil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Lexus of Pembroke Pines responded

You can always rely on the Lexus of Pembroke Pines team to do all we can to get you swiftly back on the road. We're so grateful for this supportive review, and we look forward to working with you again next time you stop by!

November 24, 2021

There are an excellent dealership...I've been going there every since I had my car.. More

by OB6256414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Nov 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued loyalty to Lexus of Pembroke Pines. We're more than happy to assist with all of our automotive needs, and we hope we'll see you again soon!

November 24, 2021

I’ve taken my car back 5 times to solve the same issue and they have yet to solve it. I have taken my car back every day I have gotten it back from the service department. I don’t know what’s going on the More

by Carlos Abreu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ho
Dec 09, 2021 -

Lexus of Pembroke Pines responded

Carlos, I am sorry to read this feedback. We strive to deliver a seamless and knowledgeable service, and I am sorry that this has not been better reflected in your time working with us. I apologize for the issues you have been experiencing with your vehicle and would appreciate another chance to speak with you to see what more I can do to help with your situation. If you are willing to discuss this further, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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