Lexus of Pembroke Pines

They just sell cars but the don’t care about customer satisfaction. They have hidden fees. They sell additional car care and maintenance packages without ask customers if they really want it, they just a satisfaction. They have hidden fees. They sell additional car care and maintenance packages without ask customers if they really want it, they just add this additional cost to the financial contract. and from this point forward they don’t care if you cancel this additional maintenance but your money take long time to come back to your pocket. More

Buenas tardes, mi experiencia fue mala con solo la llegada, llego hacer servicio, estaciono y me quedo dentro de mi carro, pasado 10 min nadie se acerca, me bajo y me quedo en mi vehiculo, despues de llegada, llego hacer servicio, estaciono y me quedo dentro de mi carro, pasado 10 min nadie se acerca, me bajo y me quedo en mi vehiculo, despues de 20 min nadie se me acerca, luego me voy a sentar sin que me atendieran luego de 15 minutos mas, se montan en mi camioneta y la mueven hacia al frente sin ticket y sin saber de quien es, luego le pregunto a una chica llamada SANDRA que porque movieron mi camioneta si nisiquiera saben que le van hacer, y ella me responde que la camioneta estaba sola, luego de yo haber pasado 30 min cerca, yo me molesto y le digo lo sucedido y ella se escusa diciendo que estan BUSY, sin disculparse ni nada, me parece una falta de respeto, por dios entoces que no diga que no habia nadie en el vehiculo, luego me atendio ANDRES y fue una atencion excelente, a pesar que se equivoco colocando las millas en los documentos. Ya despues de 3 HORAS esperando por el servicio de mi camioneta, tuve que acercarme al CASHIER a preguntar que paso y fue ahi donde sacaron mi vehiculo. No puede ser que despues de tanto tiempo no dicen nada y 3HORAS ESPERANDO, es una falta de todo de verdad, NO ME GUSTO PARA NADA MI EXPERIENCIA. More

Amazing people to work with thanks to Frank Guerrero for all the help...always 100% all the help...always 100% More

The wait to see my service manager Sebastian was reasonably short and he was very good reasonably short and he was very good More

Excellent. Friendly and very happy with every one to help me. Very thankful.....salesman, manager. me. Very thankful.....salesman, manager. More

50/50 depends on who you deal with will either make it great or bad great or bad More

Service rep Melissa is rude. My car had issue when I purchased it 3 months ago. Promise and lies was told to me that it would be fixed. I had to contact Lexus corporate for my car to be repaired. I neve purchased it 3 months ago. Promise and lies was told to me that it would be fixed. I had to contact Lexus corporate for my car to be repaired. I never received a called saying my car was ready for pick up. I received a text and took a chance driving 2.5 hours hoping my car was ready. Thankfully it was. No one told me what was the issues with my vehicle or what was repaired. Lexus of Pembroke is soooooooo UNPROFESSIONAL P.S. Lynn do not reply and ask me to call you because I ALREADY DID More

great service and very helpful they worked on my car fast and I was in and out. and I was in and out. More

There are an excellent dealership...I've been going there every since I had my car.. there every since I had my car.. More

I’ve taken my car back 5 times to solve the same issue and they have yet to solve it. I have taken my car back every day I have gotten it back from the service department. I don’t know what’s going on the and they have yet to solve it. I have taken my car back every day I have gotten it back from the service department. I don’t know what’s going on there, but I’m very displeased ever since purchasing my car from Lexus and the poor quality service I have received in fixing basic mechanical issues with my Lexus certified vehicle. I’m making payments on a car that I have driven only for a week as I have been driving nothing but loaners. Very displeased. More