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Lexus of Pembroke Pines
Pembroke Pines, FL
16,539 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,539 reviews
September 23, 2021
Every time I drop off my car something is always of.When Every time I drop off my car something is always of. When I turn my car off the seat usually go back by itself but it doesn’t do it anymore I have to Every time I drop off my car something is always of. When I turn my car off the seat usually go back by itself but it doesn’t do it anymore I have to push it back myself. I’m really disappointed that is the second time it happen More
by SYLVIE09
Verified CustomerEmployees Worked With
September 23, 2021
Went in for an oil change and asked the service advisor to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extende to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extended warranty at the time of purchase. He said there was no record of the extended warranty purchase and gave ne a Lexus customer service number to call. They also had no record of it. After several hours talking to several different people from Lexus I contacted Lexus of Pembroke Pines Service Department. They said they had the record of the purchase of our extended warranty for $2,400. I explained that to Lexus and was given a claim number and said a service advisor would be contacting me and I have yet to hear from anyone. At the end of my service I was told my car was ready. I paid the cashier and took the receipt to the pickup area and I had to wait for 45 minutes. During that time I twice asked where my car was. The woman at the pick up area was very short with me at the end. More
by julie_cheon
Employees Worked With
Jose in service
September 23, 2021
John has been our service writer for many years. He is always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. More
by GABRIELESTELLABOTTE
Employees Worked With
John Steigele
September 23, 2021
Sammy was great knowledgeable he make our buying experience fun and enjoyable. we be more happy with our great job Sammy. experience fun and enjoyable. we be more happy with our great job Sammy. More
by Mlymouri
Employees Worked With
September 23, 2021
When I went for service I specifically asked for a car wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. More
by AMERL006
Employees Worked With
N/A
September 23, 2021
Very professional staff and efficient. Sofia and Jack were the best to work with! Thank you for all your help! were the best to work with! Thank you for all your help! More
by taxpert75
September 23, 2021
Quick and easy service. The vehicle had a pending recall and they serviced the vehicle quickly. and they serviced the vehicle quickly. More
by oreo0111
Employees Worked With
September 23, 2021
I bought 5 cars in the last 8 years. This was the best experience I had. Very nice staff. I will be back soon to buy another car. experience I had. Very nice staff. I will be back soon to buy another car. More
by DERRICK.FLOYD
Employees Worked With
