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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,021 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,021 reviews

June 16, 2021

I'm a new lexus owner and Jeff Hernandez in service was patient and answered every question I had. From the type of gas, warranty, mileage etc More

by TRECIA305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jeff went the extra mile to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

June 16, 2021

In and out as promised. This was my first visit to this dealership, unplanned. Needed new wiper blades. I will definitely start bringing both of my Lexus vehicles here More

by Tiffani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Hi Tiffani - thank you for your business! Please keep us here at Lexus of Pembroke Pines top of mind for any of your Lexus needs. We are here and happy to assist.

June 16, 2021

Jose A. Great service advisor, straight forward and honest. Got me in and out within a reasonable time. Kept me updated with what's going on with my vehicle. More

by tonyp.photos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kudos! In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to hear you had a great service visit with Jose. We will be sure to let him know you appreciated the help. Safe travels!

June 16, 2021

Nicholas is an excellent Salesman. He was patient and extremely knowledgeable about the products. He assisted me in my first service which made it smooth More

by TURCOTTE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We are delighted you had a great car-buying experience with us. Nicholas is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of Pembroke Pines!

June 16, 2021

Fast and efficient! Very professional atmosphere. They are very helpful and informative. Got the job done. I'm very satisfied with the service. GREAT JOB! More

by GARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting our team to get the job done right! We are grateful for your business and your thoughtful feedback, and we hope to welcome you back to Lexus of Pembroke Pines in the future!

June 16, 2021

Amazing salesman. Very transparent and a pleasure to chat with while waiting for the deal to be made. The entire process was quick and seamless thanks to Nathan! More

by Jaclyn.ocon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we will certainly let Nathan know that you appreciate his help. We hope to see you again sometime!

June 16, 2021

Great service little pressure to buy or lease I was Great service little pressure to buy or lease I was dealing with the fleet section and the salesman delivered the car and was helpful on instruction More

by RAULACOSTA725
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Jun 16, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thanks for choosing Lexus of Pembroke Pines. We hope you enjoy the new ride!

June 16, 2021

Nicholas was super knowledgeable about all Lexus vehicles and really patient with me with any question I had. My experience was great and everything went smooth! He was able to get my into my dream car that More

by Danielle S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Danielle - Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Nicholas and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and congratulations! We hope to see you back next time!

June 16, 2021

Jeffery is amazing!!! But when it comes to car washes it’s very unfortunate that they don’t do a good job or provide the service still. Banko is such a great person to deal with overall, 5 stars More

by pcuartas777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We're glad you had a positive service visit and are sorry we let you down with regards to your vehicle's cleanliness. We will share this feedback internally to verify we're doing all we can to care for our guests. If there's anything else you'd like to discuss, don't hesitate to get in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 16, 2021

Isidro Garcia is one of the best service technicians I've had. Unfortunately, he was not involved in this one. It was a replacement of a cracked windshield that became a fuel pump replacement, about which More

by GORSUCHJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Jul 09, 2021 -

Lexus of Pembroke Pines responded

This feedback is extremely concerning to read, as customer safety is our top priority. We strive to deliver efficient and knowledgeable service, and I sincerely apologize for any trouble you have had with your windshield. I would appreciate the chance to speak with you so I can better understand what happened here. I will not be able to gather your contact information from this review, so please feel free to give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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