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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,603 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,603 reviews

January 22, 2021

Excellent service with less hassle. I was disappointed with the 25 k miles charges. On a lease car it should be covered and no charge. More

by E.TALBUT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for accommodating service here, and I would be more than willing to speak with you directly about your concerns. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 22, 2021

Thank you! Edgar and Jorge Leon for helping me purchase my car. I felt like I was in family. Love my new car Lexus NX. More

by 2026wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Leon
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Welcome to the Lexus of Pembroke Pines family, Wendy! It is our goal to make the purchasing process go smoothly for each of our guests, and it is wonderful to hear that this was reflected in your time working with Edgar and Jorge. Drive safely in your new vehicle, and congratulations! We hope to see you again down the road!

January 22, 2021

First time they treat me great very helpful love it, Can complain great people working there ,service was great too thanks for all help I needed More

by Ozzy.perez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 22, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to work with you! Thank you for choosing Lexus of Pembroke Pines and taking the time to review our team. We look forward to seeing you next time, Ozzy!

January 22, 2021

The service is excellent. Khalid is my favorite salesman and makes sure I always get what I want. The dealer caters to my needs, always! More

by JCART004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro in Service is the best
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Khalid and the Lexus of Pembroke Pines team! We are grateful to have you as a customer and we look forward to welcoming you back next time. Drive safely!

January 22, 2021

I would like to thank Sebastian Mejia! He is nice and helpful to me in ansering all my questions and gives me great service and advice. Wrote on His card Great Service! I am so happy to see him again! More

by sch7931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! Hearing that Sebastian went above and beyond to earn your five-stars made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 22, 2021

Isidro is by far the best Lexus agent I have dealt with. He always makes me feel comfortable and confident in the quality of work and the value of service that he delivers every single time. I also recently More

by DANKERNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro and Aaron
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for this wonderful feedback about our service team! We're thrilled to see that Isidro always takes excellent care of you here at Lexus of Pembroke Pines and we'll be sure to pass along your kind words to him and Aaron. See you next time!

January 22, 2021

The customer service was great, friendly people who knows there assignments can't say anything bad about the service I received there. I would like to Thank you for the service.. More

by MIKAIL305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle. We look forward to seeing you during your next service visit!

January 22, 2021

Carlos was great, very receptive and professional. Would work again with him in the future. Definitely will work with this dealership in the future. Thanks. More

by Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Andre - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Carlos went above and beyond to assist you. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

January 22, 2021

Sorry but Poor service.Andre was supposed to meet but didn’t.Someone else handed the paperwork and there were no texts before or after the car service was done.Didn't see a huge difference in the car whe More

by RAVI.ALLURU
Recommend Dealer
No
Employees Worked With
Andre
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Ravi - This doesn't sound like the communicative and accommodating service we strive for here, and I'm disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our process going forward. I would also be more than willing to speak with you directly to see if there is anything we can do to earn back your trust. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 22, 2021

I love how professional my service representative and the staff at Lexus are. I always have a courtesy vehicle ready to run errands. I would recommend Lexus to all my friends & family More

by Naujawa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jan 22, 2021 -

Lexus of Pembroke Pines responded

Naujawa - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that the Lexus of Pembroke Pines team went above and beyond to earn your five-stars. Drive safely, and we hope to see you back next time!

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