Lexus of Pembroke Pines

Carlos Perez is an excellent service representative. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. More

Requested my part be ordered and then get an appointment for installation. I made my appointment and everything went as promised. I am pleased with the entire experience. for installation. I made my appointment and everything went as promised. I am pleased with the entire experience. More

🥲As always - nice job 👍🏽💯Roadside Assist was also 🥲As always - nice job 👍🏽💯 Roadside Assist was also very responsive came all the way fromLNM aim an amazing time. Bryan was very good John respon 🥲As always - nice job 👍🏽💯 Roadside Assist was also very responsive came all the way fromLNM aim an amazing time. Bryan was very good John responded As soon as I drive into the LPP service Department More

Excellent service , It is always a nice place to go and have your card fixed, in general the staff is very friendly. Even if you do not have an appointment the weight limit is long. have your card fixed, in general the staff is very friendly. Even if you do not have an appointment the weight limit is long. More

Jose was great they took care of my car they had it out earlier than expected very pleased with the work, will continue to use this Lexus dealer earlier than expected very pleased with the work, will continue to use this Lexus dealer More

Andre has been my advisor since I got my first Lexus in 2012 and he’s great! The service at this dealership is what you expect from the Lexus brand. 2012 and he’s great! The service at this dealership is what you expect from the Lexus brand. More

I have been a long term lexus customer but i have not received the same treatment when I started 15 years ago -The sales team keep increasing my payment instead of giving me a real good deal -The ser received the same treatment when I started 15 years ago -The sales team keep increasing my payment instead of giving me a real good deal -The service dpt doesn’t offer the same quality of facilities as before -The finance dpt did not credited my last auto payment when I changed my vehicle I am seriously thinking to take my business to the infinity or even tesla for the price i am been offered More

This is a mixed review because some people did a great job and others failed epically. I only heard from 2 people- My Service Manager Melissa (not listed above) and the driver, Bernie, who picked up/broug job and others failed epically. I only heard from 2 people- My Service Manager Melissa (not listed above) and the driver, Bernie, who picked up/brought back my car. Melissa and Bernie were both great, with great attitude and customer service. But the actual work was questionable after a big repair. My car came back clearly not having been cleaned/vacuumed on the inside, with dirty handprints all over the interior of the car and dirt on rugs, etc.- which made me sure that it was not sanitized prior to being brought back to me. That is huge in this COVID environment, with my trust that the dealership would follow the COVID sanitizing protocol a main reason I used the dealer service. I then had to sanitize the whole car myself before transporting my family in it- not good. It also came back with a new dash warning light it never had before - a lamp light - but no one ever mentioned it was a problem upon retuning it to me. What happened there? Overall not a good service experience. More

The estimate was taken for the complete job.We were The estimate was taken for the complete job. We were greatest and treated well. The job was completed without issues. Will consider seriously Lex The estimate was taken for the complete job. We were greatest and treated well. The job was completed without issues. Will consider seriously Lexis for future purchase. More

Excellent service and great people. Glad that I was able to arrive and leave within a reasonable time frame, no more than three hours. Thanks. to arrive and leave within a reasonable time frame, no more than three hours. Thanks. More