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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,751 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,751 reviews

November 11, 2020

My advisor Mr. Carlos Perez has provided me an excellent service which resolved all the technical problems of my car in a timely manner. I have enjoyed the entire experience at the dealership. More

by XIANMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
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Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. At Lexus of Pembroke Pines, our team is committed to providing great service for guests and I am glad to see that Carlos took care of your concerns. We're grateful for your confidence in us and we wish you safe travels until your next visit!

November 10, 2020

Very nice to know that theirs is people who are very professional in the job that they hold and is reflected by their friendliness.and willingness to help More

by MORELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We look forward to taking care of you next time!

November 10, 2020

Great service, since day one the willingness to help and assist went beyond my expectations. Communication with Alex was great and he definitely made my first Lexus experience very pleasant. More

by Juan Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
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Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Juan! It is wonderful to hear that you had such a great purchase experience working with Alex. We appreciate your business and are happy to hear that you are so satisfied with your new car. Congratulations, and we hope to work with you again at Lexus of Pembroke Pines!

November 10, 2020

All the staff was friendly and the service was fast and it was ready on time, Jose Amaro very friendly and Professional, best service thanks Lexus Pembroke Pines More

by Virgilio & Cindya Namnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Nov 10, 2020 -

Lexus of Pembroke Pines responded

Virgilio & Cindya - thank you for trusting our Lexus of Pembroke Pines team with your business. It is fantastic to hear that Jose is always so accommodating during your visits and we look forward to taking care of you next time!

November 09, 2020

All went well. Carlos is a very attentive & conscientious employee. That’s all I can think of but this survey wants me to write more. More

by HARPERGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
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Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Harper! We appreciate your feedback and are very happy to hear that Carlos delivered such a fantastic service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 09, 2020

Excellent customer care super efficient service. Great communication with Wayne Fogle from Lexus Hollywood and Robert from Hollywood Toyota. Many Thanks for all your hard work! More

by muratvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Fogle
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Nov 09, 2020 -

Lexus of Pembroke Pines responded

We are very glad to hear that you received excellent service from Wayne, Robert, and our Lexus of Pembroke Pines team. Thank you for trusting us with your business!

November 09, 2020

what they offer they deliver, no falsehoodsBuying a new what they offer they deliver, no falsehoods Buying a new car is a pleasure. negotiated by phone or online for the car. 1 1/2 hours from the time More

by sjs350
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
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Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are proud to have earned your business and happy to hear that the Lexus of Pembroke Pines team earned your five-stars. Congratulations on your new vehicle and safe travels! We hope to work with you again down the road!

November 09, 2020

Long time relationship with dealer for sales and service. Highly recommend the team. Always include them when shopping for a car. Service team is excellent. More

by JohnnyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero, Yucel Genc
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Nov 09, 2020 -

Lexus of Pembroke Pines responded

Hi Johnny - Thank you for taking the time to share your experience! We are proud to have earned your business over the years and we appreciate your confidence in the Lexus of Pembroke Pines team. Safe travels, and we hope to see you back next time!

November 08, 2020

I’ve leased or purchased many Lexus vehicles from your dealership. The service people are great. But I feel I got”ripped off” concerning overall cost of parts and labor. I had my wiper blades replaced, an More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
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Dec 01, 2020 -

Lexus of Pembroke Pines responded

Hi Chuck - I am sorry if we left the wrong impression during your visit. We strive to deliver a great value and it's hard to hear that did not come through to you. I would be more than willing to speak with you directly to discuss any outstanding concerns. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

Dec 01, 2020 -

Chuck responded

If you pride yourself on giving great customer service, you should be calling me! On second thought, you should have already called me!

Dec 03, 2020 -

Lexus of Pembroke Pines responded

Chuck - We certainly want to get in touch, but without your last name we are not able to look up your phone number. Please consider giving me a call as I would really appreciate the chance to assist you. Osiris Barcelo - Service Manager - (954) 443-2361

November 08, 2020

I enjoy service at Lexus of Pines. Their prices are higher than most locations but the service makes up for it. I will continue to use them More

by JAHNATURAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad that you can trust our Lexus of Pembroke Pines team to deliver excellent service. Thank you so much for your business!

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