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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,998 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,998 reviews

February 01, 2021

It was an awesome service but the outside of my Lexus car was not as clean as I was expecting the car to be thanks you More

by ARCHANAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review! We appreciate your business and are happy to hear that you had such a successful service experience working with us. We are always looking for ways to improve, and we appreciate you taking the time to share your feedback. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 31, 2021

Quick, fast and efficient only took an hour of my time and the work was done quickly with no problems or hidden charges. Thank you. More

by GTRBRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

We're grateful for the positive feedback! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

January 31, 2021

This Lexus location was great. Staff was courteous, helpful and professional. The entire place was welcoming and clean. Service was good, I would recommend it. More

by jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Jean - Thank you so much for recommending Lexus of Pembroke Pines! "Courteous, helpful, and professional" are all words we love to see and we really appreciate your business. Enjoy your week!

January 31, 2021

Jeremy was Great! He was very quick, efficient and very accommodating. Overall a pleasure to work with. The loaner was an RX and it was fun to drive More

by YAZMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We strive to deliver excellent service and it is great to hear that Jeremy is doing his job right. Thanks for trusting Lexus of Pembroke Pines!

January 31, 2021

Mike Banco was very professional and helpful. He is a credit to your organization. The supervisor and the person handled the paper work were also very helpful. More

by RRDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback for our team member, Mike! We're thrilled to hear that he was such a pleasure to work with and we look forward to seeing you during your next visit to Lexus of Pembroke Pines!

January 31, 2021

I had an excellent experience with everyone I met. All were very professional and all my expectations were met. I thank to personally Carlo Castillo for his excellent professionalism. More

by Ward.tami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Carlo took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

January 31, 2021

My wife and I have been Lexus owners from the brands inception, back in early 1990’s. Must complement your Pines Lexus service writer John Steigele,as man well versed with the ins and outs of the car. More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Hi Terry - Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you are so confident in John to get the job done. We are wishing you safe travels, and will be sure to pass on the kind words! - The Lexus of Pembroke Pines team

January 31, 2021

I was very impressed with the service . They work very fast on my car . I will recommend to other customers if they need their car services More

by willie.bowens
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Willie, we pride ourselves on efficient service, so this feedback is music to our ears! Thank you for working with us at Lexus of Pembroke Pines. See you next time!

January 31, 2021

Excellent attention and service Rod Fuller knows his job and recommended the needed service for my car, and a get loaner car for almost two days More

by LLEVY43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fullo
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for visiting us at Lexus of Pembroke Pines for your auto service needs! We are very happy to hear that Rod took excellent care of you and your vehicle. Have a wonderful week!

January 31, 2021

There was a woman at the payment center who wasn’t friendly at all and she actually looked at me, didn’t greet me and ignored me so I had to go to another cashier to take my payment. More

by Cgillins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Lexus of Pembroke Pines responded

This does not sound like the friendly and accommodating service I expect from my team, and I would like to apologize for the way you were treated during your visit. I'd appreciate the chance to speak with you to see if there is anything I can do to improve your experience. If you are willing to have that conversation, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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