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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,603 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,603 reviews

September 04, 2020

I went in to have a few recalls issues taken care of and my battery replaced. My service advisor was absolutely wonderful! His name was Sebastian Mejia. He was diligent, patient, and effective. The service More

by Ana ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for the review! We are so glad Sebastian took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

September 04, 2020

I’m a. Long time customer and my most recent purchase did not disappoint. Excellent service. Everyone wearing masks and hand sanitizer provided. Great service. More

by MWEBAIR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oliver Alvarado 5 Stars/Finance
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Customer safety is our number one priority here at Lexus of Pembroke Pines, and we are glad that we made your most recent visit safe and comfortable for you. We look forward to your next visit!

September 04, 2020

Excelente atencion perfecto trato servicio personas muy amables exelente en todo fue una experiencia inolvidable sin duda alguna volveria a comprar con ellos y los recomendaria More

by Irenecris99
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Mil gracias, Irene! Apreciamos mucho su amable recomendación y encantamos saber que recibió la atención a 5-estrellas que usted merezca por parte de nuestro equipo. Esperamos volver a verle aquí en Lexus of Pembroke Pines en su próxima visita!

September 03, 2020

Everyone I dealt with was very helpful and informed. Yomar was easy to talk too and also helpful. I will definitely return. Even though I live 45 minutes away More

by Yolanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Yomar is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We look forward to your next visit!

September 03, 2020

Muhammad was very helpful and professional. He is very knowledgeable and knows exactly what he is doing. He made the process very smooth and stress-free. He is also very prompt and called at the time he s More

by mcampbell195862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed I Yousuff
Sep 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing us! It is excellent to hear that Muhammad delivered such a transparent and seamless purchase experience. Congratulations on the new car and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

September 03, 2020

Lexus Pembroke Pines location is the best ! All the staffs are nice!! Service are excellent and fast !! Melisa is professional and great!! I would always recommend her !! More

by EVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Lexus of Pembroke Pines responded

Hi Eva, thank you for taking a moment to share such wonderful feedback for our Lexus of Pembroke Pines team! We are pleased to hear that Melisa provided you with such a great experience. Our team hopes that we get the chance to work with you again!

September 03, 2020

It took multiple calls and follow ups to get the recall part ordered and have the car fixed. This should not be put on the customer to follow up and chase ordering recall parts and should be the dealer’s r More

by Niloufar Neshat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Pembroke Pines responded

Niloufar - I am so sorry if our communication was lacking. We strive to provide a seamless experience by meeting the needs of customers and I will be sure to address your concerns with my team. If you would like to share any additional feedback, I am here to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361.

September 03, 2020

when a battery issue affecting my 2019 es fsport 350 occured-i took my car in-right away they attended me and took care of it....they were professional and courteous....i’d recommend anyone seeking to p More

by MART5768
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john seigal?
Sep 03, 2020 -

Lexus of Pembroke Pines responded

John, reviews like this one are why we're in this business! It was our pleasure to make your battery repairs such a friendly and attentive experience, and we're so proud to have earned your confidence. Thank you for trusting Lexus of Pembroke Pines with your business and with your 2019 Lexus ES 350 F SPORT!

September 03, 2020

Carlos my service advisor was awesome!!! I think he is very caring, great listener, and problem solver. Thanks for all your help. Lexus of Pembroke is the greatest!!! More

by monicagough40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Monica - thank you for reviewing the wonderful experience you had with Carlos at Lexus of Pembroke Pines! We are proud to have earned your business.

September 02, 2020

Had a good experience with Mohammed. Would recommend, he's professional, responsive, well dressed and aimed to keep all of us happy, even in the hot sun. More

by SHIMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Mohammed is an excellent member of our team at Lexus of Pembroke Pines, and we couldn't be more pleased to hear that he took good care of you. We hope to see you again sometime!

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