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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,593 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,593 reviews

August 07, 2020

I am very happy the services Special Sebastian need 5 Stars ⭐️ always good manners . Lo recomendó más de 5 estrella es un excellent servicio More

by MARTHA4215
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Martha - Nos alegra oír que su experiencia trabajando con Sebastian fue de cinco estrellas! Gracias por compartir y por la reseña positiva. Esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

August 07, 2020

John S. is a wonderful Service Consultant! He has excellent interpersonal skill and great customer service. He is very accommodating to customer’s needs and requirement! I appreciate his services. More

by DAVIDTOLEDO
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 07, 2020 -

Lexus of Pembroke Pines responded

David, thank you for the review! We are so glad you enjoy working with John here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 07, 2020

Carlos, and John were amazing, I wish that I could remember the name of the girl that helped me as well I’m very concerned about the novel coronavirus, family and friends have tested positive, and af More

by Leonard Cohen
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, 10 Stars! Tiffany, 10 stars
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that Carlos, Tiffany, and John took good care of you, I am concerned by some of your comments regarding our safety protocol. I assure you that customer safety is our number one priority here, and I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more we can do for you please don't hesitate to give me a call! Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 07, 2020

Other than the usual facts when purchasing a vehicle/ you must stop at too many different offices to sign documents -. Otherwise A+ service at best More

by YOSSI_1956
Recommend Dealer
Yes
Employees Worked With
Other Employees : My sincere apologies- my memory of the staff seems to escape me - however kudos to each one that I was in contact with
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines. It is our goal to offer a seamless experience for guests and I will be sure to share your feedback with the right people. We hope you are enjoying your vehicle!

August 07, 2020

The service here is always excellent. The staff is well educated and very polite. I highly recommend them if you’re looking for a car in broward county. More

by montalvan.rm
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means a lot to all of us here at Lexus of Pembroke Pines! Thank you for your business and for taking the time to leave a review. Safe travels and we hope to see you again down the road!

August 07, 2020

Excellent, as always. Andre and Gaetano are extremely professional and we trust them totally. Great service, great product, great overall experience. Highly satisfied and reocmwnded. More

by STUARTFISHMAN
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Hi Stuart, we appreciate you taking the time to review Lexus of Pembroke Pines. Andre and Gaetano will be especially appreciative of your kind feedback! Our team is looking forward to working with you next time.

August 06, 2020

John service rep, great, enthusiastic. 2.5 hours waiting for car was to long for 1st 5600 miles service. Car wash was a wasted effort. Didn't vacuum trunk, rim's not clean, sensors went off, informing they More

by JEFFERYTHOMAS201
Recommend Dealer
Yes
Employees Worked With
John steigele
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Jeffery, we expect guests to be satisfied in the services provided by our team and I am sorry if we missed that mark. I will discuss this feedback with the right people so we can provide a more seamless and enjoyable experience moving forward. We hope that you give us another chance to impress you sometimes down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 06, 2020

Great place they are always willing to work with you Andres M did a great job with us very patient! Thank you for your dedication More

by FBAGLIO358
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are grateful for your business here at Lexus of Pembroke Pines, and we will certainly let Andres know that you appreciate his help. We hope to see you again sometime!

August 06, 2020

As usual I received excellent service at Lexus of Pembroke Pines, the staff is courteous and knowledgeable at all times. The surrounding are clean and we’ll mentioned, when the job is completed you More

by KEVINGOLDENKRUSTBAKERY
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Kevin, thank you for supporting Lexus of Pembroke Pines. It is fantastic to hear that our team always takes such great care of you as customer satisfaction is our priority. We look forward to your next visit!

August 06, 2020

Sebastian is a stellar service representative. He was prompt, kept me updated on the progress of my vehicle, and addressed all of my questions clearly. I would highly recommend Sebastian to friends and f More

by JULES776
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means so much! We will certainly let Sebastian know that you appreciate his help. Thank you for taking the time to share and we hope to earn your business again at Lexus of Pembroke Pines!

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