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Lexus of Pembroke Pines

Pembroke Pines, FL

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Employees
Reviews
Vehicles
4.6
17,696 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,696 reviews

August 16, 2020

Finished the work on time . Even though there’s a glass barrier between the cashier and the customer, both cashiers were not wearing their mask properly , otherwise excellent service definitely will recomm More

by CACAYORIN
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review. While I am pleased to hear that we earned your recommendation, I am a bit concerned by your comments regarding our mask protocol. I will be sure to share this with my team and ensure that we are following all of our customer-safety guidelines going forward. If there is anything more we can do for you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 15, 2020

The dealership is fantastic the service department and Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock More

by GPREMOCK
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review, Gary! We are grateful for your business here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We look forward to your next visit!

August 15, 2020

Great service and very knowledge been working with him for the last 15 yrs and has always been knowledgeable and helpful. This is the best Lexux dealer always have exceeded my expectations More

by Bastidas_fernando
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2020 -

Lexus of Pembroke Pines responded

It means so much that you would say Lexus of Pembroke Pines is the best Lexus dealer. Thank you for your many years of business and support! We are so glad to know that you're happy, and we wish you safe driving.

August 15, 2020

Professional friendly, everyone was great. A clean environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter More

by dbh3313
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

We're grateful to have earned your confidence, Debra! It was our pleasure to deliver a safe, welcoming, and efficient service experience. Thank you for choosing Lexus of Pembroke Pines!

August 15, 2020

My service advisor, Carlos, is very professional and amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and servic More

by linka.oliveras
Recommend Dealer
Yes
Employees Worked With
Carlos from Service Department
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

Hi Linka, thank you for reviewing Lexus of Pembroke Pines. We're pleased to hear that Carlos is always accommodating and we look forward to your next visit!

August 15, 2020

Excellent place to do business. Friendly staff and the service is the best. I’ve been doing business with Lexus of Pembroke Pines for long time and the experience has been alway pleasant. More

by Tamajon
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
Other Employees : Jorge León
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that you've received consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for trusting us with your business time and time again!

August 15, 2020

Carlos Perez in service took very good care of me. Communicated with me on all repairs and what type of work was needed on the car. More

by eche8260
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We're committed to taking excellent care of customers and it made our day to hear that Carlos hit the mark. It is a pleasure to have your business at Lexus of Pembroke Pines!

August 15, 2020

Good service. Isidro Garcia was very helpful he is a great asset to your company. I give him 5 stars. Also the guys in the front line get 5stars also. More

by soulmate0488
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Aug 15, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We love to hear that Isidro provided helpful service during your recent visit. We hope we have the chance to assist you in the future!

August 15, 2020

Customer service is fair at best didn’t get a loaner car definitely not a good experience like BMW Mercedes etc. probably would never go back to the dealer again for service More

by Heath
Recommend Dealer
No
Employees Worked With
Sergio
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Aug 17, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay here. We strive for efficient service, and I will certainly share this feedback with my team and work to improve our process going forward. Unfortunately I cannot look up your information without your full name, if there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 15, 2020

Good service and my service provider Jeremy Rivera always satisfies me with his EXCELLENT customer service. Thank you very much. Kudos 2 jeremy Rivera. G More

by Lreddick
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. We're pleased to hear that Jeremy consistently treats you to the 5-star service we aim to offer!

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