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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,359 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,359 reviews

October 29, 2020

Went to get an NX300 at first the price was just not right but my sales representative Veronica did her best to accommodate and get me the right price and 2 weeks later drove away with my dream car. Tha More

by ANGELJANET23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrian
Oct 29, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always makes our day! It's amazing to hear that Veronica went above and beyond to get you a great deal on the car of your dreams. Welcome to the Lexus of Pembroke Pines family - we wish you many happy miles in your new Lexus NX 300!

October 28, 2020

I had a good experience with the service department. The staff observed COVID safety precautions and provided a smooth and efficient service. I am pleased. More

by JANETM1115
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we are glad we were able to make your experience safe and comfortable during this difficult time. We look forward to your next visit!

October 28, 2020

Excellent Service !!! I performed a regular checkup same day and was expecting some delays but everything was right on time and car perfectly care! Pembroke Pines Best Dealer More

by JMSUAREZBOHORQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Lexus of Pembroke Pines responded

It means the world that you would say Lexus of Pembroke Pines is the best dealer. Thank you so much for choosing us for your auto service needs! We look forward to working together for years to come.

October 28, 2020

Sales rep was very helpful and took his time did not rush the buying process and gave me all possible options. Got the best deal they worked with me and my credit situation was glad I went to this dealership More

by gabriel4966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
Oct 28, 2020 -

Lexus of Pembroke Pines responded

Gabriel - thank you for shopping at Lexus of Pembroke Pines and for sharing your feedback. We are glad to hear that our team walked you through the sales process and helped you find a suitable vehicle. Congrats and safe travels!

October 28, 2020

Hag a great experience here compared to 2 other lux dealerships. Will be renewing my lease at Pines. Felt valued, welcome and all questions and concerns were taken care of. Thanks More

by NJPrincess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

Service department wrongly diagnosed a brake issue which resulted in my brakes failing and causing additional cost to replace the brake rotors, very substandard quality of work from a certified Lexus dealer More

by natha123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ho
Nov 16, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the knowledgeable and thorough service we strive for here. I would like to speak with you directly about what happened here. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you Osiris Barcelo - Service Manager - (954) 443-2361

October 28, 2020

Amazing services I’m very satisfied. Carlos was very nice person very diligent and help me thank you thank you thank you I’ll return agains More

by PATTYMUNOZ26
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for your review, Patty! We're pleased to hear that Carlos took care of you and we look forward to your next visit to Lexus of Pembroke Pines!

October 28, 2020

Lexus of Pembroke Pines service goes above and beyond. I didn’t ha e an appointment for service and was accommodated with a loaner and no hesitation. More

by LLDURAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Oct 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business. We're committed to meeting the needs of guests! It's a pleasure to have your support and we look forward to your next visit to Lexus of Pembroke Pines!

October 28, 2020

5 stars for Melissa Ho who is always a pleasure to work with. She was able to get me in and out within 45 mins. It wasn’t till I went to the cashier did my experience quickly go downhill. As usual, I went More

by JULEYPHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Oct 30, 2020 -

Lexus of Pembroke Pines responded

While I am pleased to hear that you enjoyed working with Melissa, I am concerned by your additional feedback here. We strive to provide friendly and accommodating service in all aspects, and I will be sure to share this with my team and address it with the appropriate people. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 28, 2020

Ronald was amazing and if I could give him 200% I would. He was professional, helpful and very kind. Did not make me feel ignorant when showing me all my car can do. I love PEMBROKE PINES LEXUS and my new s More

by Lis NHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you taking the time to share! We're thrilled to hear that Ronald made the right impression during your visit to Lexus of Pembroke Pines. Hope to see you next time!

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