Lexus of Pembroke Pines

Great and pleasant experience !! Irina I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very profes I just leased my first Lexus a few weeks ago . Denis was my Sales Person and he made the whole experience fast, painless and simple! He is very professional and knowledgeable. I had to contact him a few times after and he was always available by phone or in person to answer any of the questions that I had. I will definitely recommend him to all my friends ! Thank you! More

lease return My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or em My Sales Product person was Denis Shadrin, who is the best. I've reached out to Denis on a few times and he is always available. Be it by phone or email he never fails to return any of my messages. However just recently (not fault of Denis) I received a bill from Lexus Financial Services for a fee in the amount of $686.11 for Excessive Wear and Use. Of course I thought this was sent in error given my first lease ever on a 2014 Lexus IS250 with a little 8000 miles/27 months lease. I wasn't aware or informed that I would be subject to incidental fees. I've requested a callback from the Customer Relations/Service/compliant department because this bill was received about a month after I lease my new 2016 IS200t. If this information could have been disclosed to be upfront then I as a consumer would have made the appropriate steps to have incidentals/disposal fees amendments made to my contract. Personally I like the lease process, but now there is a bit of hesitations because now I have a vehicle that I'm afraid to drive because I don't know what constitutes excessive wear and use. If someone could contact me to clear this matter up as I continue to promote Lexus of Pembroke Pines to coworkers, family and friends it will be greatly appreciated. More

Will definitely come back My husband and I have been with Lexus for 13 years, but this is the first time that we don’t have to spend hours at the dealership to get the lease th My husband and I have been with Lexus for 13 years, but this is the first time that we don’t have to spend hours at the dealership to get the lease that we wanted. I don’t know if it was good luck or if it would have been the same with a different person, all I know it’s that I’m glad that Denis was standing at the door when we got there. He asked us what we exactly we wanted and the deal that he got us was pretty close to what we wanted, without having to go back and forth as it’s usually the case in other dealerships. We would definitely recommend Denis and Lexus of Pembroke Pines More

Will Recommend!!!! I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be “Pa I drive from Jupiter and this is my 2nd lease at Pembroke Pines. I dealt with Jeremy both times. To describe my experience in one word it would be “Painless”. Never felt any pressure or think I was being lied to. Of course there is negotiation of $$ but Jeremy and Business Manager Rafael were equally patient. Thanks guys!! Stacy H. More

Great experience with Mario Padron Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance M Great experience purchasing a car here. Mario knows exactly how to address a buyers issue. He was friendly, pleasant and knowledgeable. The finance Manager, Syed Bukhari was very professional. I will highly recommend to anyone. More

EXCELLANT EXPERIENCE WITH DENIS. MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXP MY WIFE AND I HAVE LEASED THREE VEHICLES FROM LEXUS IN THE LAST THREE YEARS. DENIS HAS BEEN EXCELLANT AND VERY HELPFUL.HE EVEN CAME TO OUR HOME TO EXPLAIN THE FEATURES OF OUR VEHICLE.WE ARE EXTREMELY HAPPY WITH THE LEXUS EXPERIENCE WITH DENIS. More

Highly recommended We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we deci We went to the dealer looking for a car for my son but we feel so comfortable and confident with the honesty and professionalism of Denis that we decide to change also our . Now we are A family lexus . Thanks Denis Shadrin ???? More

one of the best and easiest car buying experience thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car thank you Denis Shadrin that was a pleasure to work whit you I will send my friends your way any time somebody need a new car More

Bad experience after recent purchase After leasing my new Lexus IS 250, I had been happy with my experience until I received a multiple citations from Miami Dade County Court Clerks offic After leasing my new Lexus IS 250, I had been happy with my experience until I received a multiple citations from Miami Dade County Court Clerks office in regards to my old tag on my old car that was traded in not being returned to the tag agency. With that said, Fred Carey my Sales Associate told me not to worry about the old tag because the dealership would take care of it. After leasing my new car, I also registered for a nee tag and left the dealership with a new paper tag. However, sales associate Fred Carey told me he would take care of my old tag on my old car I traded in. With that said, now I have called the dealership myself to find out what happen with my old tag because is was never returned to me and I seem to just get bounced around to different people. I have left multiple voice mails to the Financial Services associate Rafael Esquivel and I get no respond. Also, once I got to talk to Sales associate Fred Carey himself, he says "he does not recall what happen on the date of me purchasing my new vehicle." "I do not even remember what cars I sold yesterday." I feel that I was treated fine until I purchased the new car and then became just a number. After this incident, I feel uncomfortable returning to renew my lease, and I feel the staff has been unprofessional. Honestly, i am still waiting for a someone to call me back. Finally, I have submitted a letter to the Miami Dade County Court clerks in regards to this matter. Honestly, I wouldn't recommend this dealership to anyone. More

Wonderful experience with Denis Shadrin I came to Lexus looking for Denis because he was my agent before and within 5 minutes he came to see me from home. He showed me the different types of I came to Lexus looking for Denis because he was my agent before and within 5 minutes he came to see me from home. He showed me the different types of model I wanted and I went home with my new Lexus?? More