Lexus of Pembroke Pines

First time having issues with Pembroke Pines dealership. We had a set monthly payment with 3 yrs lease and mileage was suppose to be 12k per year. Finance rushed us through the process and instead put 10k p We had a set monthly payment with 3 yrs lease and mileage was suppose to be 12k per year. Finance rushed us through the process and instead put 10k per year. Giving us a shortage. When we questioned the shortage to Lexus, we were told “don’t worry we will get you out of the car before the 30k”. So the dealership will remember this verbal agreement 3 years from now? I doubt it! A bit frustrating since I feel I have been a loyal customer for many years. Not to mention finance (Steve from Ukraine) tried to tell me that he got me to tier 1. Which was an insult since my credit is immaculate. Never have I had an issue with my credit. I don’t appreciate the lie or sneakiness that I received this week. I will say I do love my car but what a disappointment with the process. More

I had a very nice and pleasant experience working with Rafael ,he was courteous, professional and very accommodating, I was able to find my dream car, an IS 350 F in Ultrasonic Blue, he and his team gave Rafael ,he was courteous, professional and very accommodating, I was able to find my dream car, an IS 350 F in Ultrasonic Blue, he and his team gave me a nice deal, I'm very happy with the purchase and overall experience. More

I HAD A VERY GOOD PLEASANT EXPERIENCE WITH DARIO AND ANDREW I LOVE MY CAR SUPER NICE ANDREW I LOVE MY CAR SUPER NICE More

Everyone was very helpful and responsive to messages and made the entire sale and purchase as smooth as possible, all in all everyone and everything involved in this experience was great! made the entire sale and purchase as smooth as possible, all in all everyone and everything involved in this experience was great! More

The Personnel that I had the pleasure to speak too or personally meet were Luke Alberts, Amed Rodriguez, and MOEZ SACHEDINA… Excellent Employees…. I felt stressless, they all are so efficient, everythin personally meet were Luke Alberts, Amed Rodriguez, and MOEZ SACHEDINA… Excellent Employees…. I felt stressless, they all are so efficient, everything was done in a timely manner, and it was such an amazing Experience #1 More

Michele Alter has been amazing. She has helped me with all three of my Lexus vehicles. I had a challenge with one of them not being exactly what I was expecting upon delivery and She has helped me with all three of my Lexus vehicles. I had a challenge with one of them not being exactly what I was expecting upon delivery and she instantly took care of the problem and the solution FAR surpassed my expectations, and this was ALL done in the same day. Great job Lexus and especially Michele. :) More

Excellent service from Israel R. He kept his word and helped me thru entire process. I love my new Lexus and my Lexus family. He kept his word and helped me thru entire process. I love my new Lexus and my Lexus family. More

I am very happy with my dealings with Lexus of Pembroke Pines. I am from Central Florida - 3+ hours away and bought my car over the internet by texting, emailing and a couple of phone calls. I did have a Pines. I am from Central Florida - 3+ hours away and bought my car over the internet by texting, emailing and a couple of phone calls. I did have a lot of concerns about not buying local but my local Lexus dealers had no interest in considering my offers - they all wanted me to come in and “talk”. When I found the car I wanted I made an offer at Lexus of Pembroke Pines and was it was accepted. I received a “worksheet” from Lexus of Pembroke Pines outlining the purchase agreement. I was concerned because I wanted a binding contract but it was not needed. The “worksheet” was good as gold. When I went to pick the car up nothing changed. The deal/worksheet was as promised and I had no surprises. I would definitely buy a car again from Lexus of Pembroke Pines via the internet. I worked with Alon and he was very professional and responsive to all my texts, phone calls and emails - and there was not much communication required. If Alon wasn’t available someone else would always let me know that he would get back to me ASAP - and he did. I also worked with Hotniel in Finance to complete the transaction and he was very professional and helpful. I highly recommend Lexus of Pembroke Pines, Alon and Hotniel. More

Our dealership experience was great. Very professional. Our sales representative communicated every step of the way. Very professional. Our sales representative communicated every step of the way. More

Very good dealership, helpful employees, large inventory of cars. I also bought a car from this dealership of cars. I also bought a car from this dealership More