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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,817 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,817 reviews

September 27, 2023

Has the best cars, and they work really hard to get you , your car.I was able to get the car I wanted. More

by sanibrite
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you found the car you had your eyes on at Lexus of Pembroke Pines! Our team works hard to ensure our customers are satisfied, so it's wonderful to receive this feedback. Thanks for sharing your experience with us!

September 27, 2023

The wait time is so long, they have so many customers and not enought personal there. The lady that answers need to be more kind but Juan correa which is the young guy that picked up my car is extremely hel More

by milybavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa “the best”
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Oct 11, 2023 -

Lexus of Pembroke Pines responded

Milybavi, we appreciate your feedback and apologize for the long wait time you experienced. We're always looking to improve our customer service experience, so I'll make sure your comments are shared with the team. It's great to know that Juan was able to assist in a positive way! If there's anything else you'd like us discuss or address further, please feel free reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 27, 2023

They did a very poor job. They showed no compassion for what they were doing. They just did a job ,just to do it if you’re going to fix something do it correctly and neatly. More

by caroljackson2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hernandez
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Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your experience. We aim for excellence in all we do, and it's clear that we fell short during your visit. Your feedback is important as it helps us improve our service quality. I'd appreciate the opportunity to discuss this further with you and make things right, please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 27, 2023

I am given a service agent however I can never get them on the phone and wven when I leave message I never receive a returned call. More

by FSROBINSON2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
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Oct 11, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience trying to contact our service agent. We strive for excellent communication and it seems we've fallen short in this instance. I'd like the opportunity to personally assist you, so I will reach out directly. I have also left my contact information below. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 26, 2023

Anthony was very nice and very helpful. On my next Lexus service I will ask for him. More

by ANAMARIAM24
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 26, 2023 -

Lexus of Pembroke Pines responded

Thanks for the review! We appreciate the kind feedback about Anthony and hope to see you again at Lexus of Pembroke Pines!

September 26, 2023

My car was at the collision center for too long. I constantly hag to call them to get updates on the progress. I understand that some of the delays were caused by the insurance company. But I told L More

by BERNARDCELESTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Oct 11, 2023 -

Lexus of Pembroke Pines responded

Bernard, I'm sorry to learn about your experience at our collision center. We aim for efficient and transparent communication with all of our customers, so it's disappointing to read that this wasn't the case here. Your feedback is important as we continually strive to improve our service standards. Please reach out directly if you'd like us to look into this further or assist in any way possible. Thank you, Brian Martin - Body Shop Director - 954-443-2770

September 26, 2023

Very good. Nice personnel. I recommend this dealership. Everyone was courteous and helpful. I am happy with my decisión. More

by LOURDESI1964
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a positive experience with our team at Lexus of Pembroke Pines! Your recommendation means the world to us. Enjoy your new ride and don't hesitate to reach out if there's anything else we can assist you with in the future!

September 26, 2023

Loved working with Mike Banko! I bought out my lease and was very happy with all of his help, straight shooter! Fastest I have ever been in and out of a dealership. More

by Cindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Lexus of Pembroke Pines responded

Cindy, it's great to know that Mike provided you with such a positive and efficient experience at Lexus of Pembroke Pines. We appreciate your feedback!

September 26, 2023

I could not use discount from Costco or CR. I was told that the side molding was $150.00. Not true! More

by MARCYKOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Oh
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Oct 11, 2023 -

Lexus of Pembroke Pines responded

We're sorry for any misunderstanding that occurred during your visit. If you would like to discuss this feedback further, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 26, 2023

This is the second car I purchased at Lexus of Pembroke Pines. The staff is very knowledgeable and friendly.They are true Professionals and make the process so much easier More

by sonia.roper55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Lexus of Pembroke Pines responded

Sonia, we're delighted to know you had another great experience at Lexus of Pembroke Pines. We strive for professionalism and a smooth process every time. Thanks for choosing us again!

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