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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,855 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,855 reviews

January 31, 2023

I always have a good esperience at lexus, and Andre is great. I am very happy More

by scorpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Jan 31, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Andre and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

January 31, 2023

they are very professionals, available to help all the time. I Am very satisficed and happy.thanks More

by MILLANJ11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayron Armenteros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Lexus of Pembroke Pines responded

Thanks for this great feedback! We are glad to have you as a customer of Lexus of Pembroke Pines.

January 31, 2023

Julio is very rude and condescending not sure why he is dealing with customers unless talking down to your customers is something you condone. I leased vehicle out of convenience because I live close but I More

by AG2273
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julio Arango
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Vespe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Lexus of Pembroke Pines responded

Customer service is our top priority so it's very upsetting to read your review. This is certainly not the courteous and straightforward service we strive to provide our customers, and I'm so sorry that we've let you down. I appreciate you bringing these issues to my attention and I will make sure they get properly addressed. If there's anything else you'd like to discuss, please feel free to call me at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 30, 2023

Extremely respectful and personable. Took the time to help answer any and all questions as well as made us feel important. The video message following the phone conversation is a phenome More

by Steven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Lorenzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Lexus of Pembroke Pines responded

Hi Steven - thank you for the review. We're glad to hear that the Lexus of Pembroke Pines team impressed you. We appreciate your business and these kind words. See you again next time.

January 30, 2023

Excellent customer service received from Alejandro Burgos, thank you very much. I will recommend him to the rest of my family!!! More

by adielanaranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Burgos
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Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for your review. We're glad that the team delivered excellent customer service. We appreciate the kind words about Alejandro. See you around!

January 30, 2023

Top tier service! I have been in the market for an SUV at least a year and a half. I have 2 Lexus dealerships within 30 minutes of my home and chose to give my busines More

by fyalvarez117
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Lexus of Pembroke Pines responded

We couldn't ask for a better review! We're over the moon Darren has offered attentive professionalism that's demonstrated our commitment to customer service and accommodated your specifications. Thank you for working with us at Lexus of Pembroke Pines. Enjoy your new ride!

January 30, 2023

My wife was the person that brought our vehicle in. She was pleased with everything More

by willarddelancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Gutierrez
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Jan 31, 2023 -

Lexus of Pembroke Pines responded

Congratulations to your wife on her new car! Thanks for supporting Lexus of Pembroke Pines and we will see you next time!

January 30, 2023

Other than waiting a long time to be initially seen by the agent things went very well. He did apologize and explain that some unforeseen circumstances caused the delay. More

by BRCSHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
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Mar 07, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are glad to hear that you had such a successful service experience working with us. With regard to the rest of your feedback, we appreciate your patience during your visit and will be sure to work towards improving our efficiency. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2023

Service was the best ! No shady crap was able to have my car serviced thank you More

by brandon.sheppard.7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 29, 2023 -

Lexus of Pembroke Pines responded

We are grateful to have your business, Brandon. Thanks for taking the time to leave us a review! - The Lexus of Pembroke Pines Team

January 29, 2023

Excellent service, accurate and fast! Nice attention to details, customer needs, and great communication during service! More

by dakotaman47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Lexus of Pembroke Pines responded

Thank you for your great review. We're happy to hear that the Lexus of Pembroke Pines team was attentive, communicative, and nice to work with. See you again next time you need us!

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