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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,842 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,842 reviews

January 05, 2023

Sebastian was able to determine that my prepaid warranty had been extended and checked with management to receive approval. He said that the car would be ready in an hour since I was waiting and it arrived More

by ANDERLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 05, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate the kind feedback about Sebastian and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

January 05, 2023

Everything was handled quickly and well. I was surprised though that the only coffee available in the waiting area was old and strong in a vacuum pump container. My Lexus dealer in Ca had More

by KATT3028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hernandez
January 05, 2023

Fred is professional, friendly, helpful , honest and has great customer service. I have leased two cars with him so far at Lexus of Pembroke Pines. Thanks for everything! More

by J.R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Fred Carey
Jan 06, 2023 -

Lexus of Pembroke Pines responded

We're so happy that your experience with Fred went seamlessly from start to finish. To hear that your visit was professional. friendly, honest, and helpful, lets us know we're making all the right moves. Safe travels! - Subaru of Pembroke Pines

January 05, 2023

Great service by Melissa. I will continue to use their services, extremely professional and courteous. More

by vanessa.nazario15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jan 06, 2023 -

Lexus of Pembroke Pines responded

This review means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for sharing your thoughtful feedback about Melissa. We hope to see you again!

January 05, 2023

Has always provided us with great service for our many Lexus. Made several new car purchases there. More

by PAULA20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Lexus of Pembroke Pines responded

Seeing your rating of Lexus of Pembroke Pines made our day, thank you Paula! Until next time!

January 04, 2023

I had an issue with my car app. Or tang was Extremely nice, and helpful! He solved my issue in less than five minutes. More

by natasharthomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jan 05, 2023 -

Lexus of Pembroke Pines responded

Reviews like these are always great to see, Natasha! Thanks for choosing Lexus of Pembroke Pines and we will see you next time!

January 04, 2023

Excellent and quick service! Very pleased! Would highly recommend Sebastian Mejia as a service advisor ! More

by SMIRRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 05, 2023 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Sebastian and our team! We appreciate your feedback here at Lexus of Pembroke Pines. Have a great rest of your day!

January 04, 2023

I had a great experience at Lexus of Pembroke Pines. I was greeted by Lorena Ortiz she was very knowledgeable and was very patient and attentive to was I was looking for. Very pleased with the purchase More

by Malvis421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Lorena and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and we hope to see you back again down the road!

January 04, 2023

The seller agent promised me at the time that I brought my car that the following week I been called for a touch up in the car . I just waiting for that call. I texted him , and he just is giving excuse. More

by YELINE28
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ariel Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Lexus of Pembroke Pines responded

I apologize for the lack of communication on behalf of my team. We strive to deliver a professional and straightforward purchase experience and never intend to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing, please give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 04, 2023

It’s always a nice pleasure work with Rafael. He is always so nice and patient. I always go back to Lexus penbrooks pine because of him. Please tell him thank you . More

by MENDOZAM00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Rafael and the team! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Safe travels ahead!

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