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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,809 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,809 reviews

September 24, 2022

The car came with a factory issue but the dealer handled the issue pretty well. They went above and beyond. More

by DANIELPP27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Sep 26, 2022 -

Lexus of Pembroke Pines responded

Daniel, we appreciate this feedback! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. Drive safely until we see you again!

September 24, 2022

I never got notified that the car was ready for pick up. Poor communication between service representative with me. Never got one of my car problems check. Neither receive a called back to schedule an appoi More

by Wilfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Lexus of Pembroke Pines responded

It is disappointing to see that your service experience has not been a positive one thus far, Wilfredo. I would like to step in to help you sort this out in a timely manner and I hope you'll consider giving me a call when you get the chance. Thank you for your feedback, Osiris Barcelo - Service Manager - (954) 443-2332

September 24, 2022

Their alway ready to answer all my question and always great customer service. Thank you More

by LAILASMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
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Sep 26, 2022 -

Lexus of Pembroke Pines responded

Your confidence in our team means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. See you next time!

September 24, 2022

As always. ..great experience from beginning to end! John Stiegel (sorry if I spelled this wrong!) is a true professional and always has the answers to any quest More

by BOBBIOCEANSELLS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Stiegel
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Oct 03, 2022 -

Lexus of Pembroke Pines responded

We're delighted that John was able to make sure your experience went off without a hitch. It is our mission to make sure our customers feel confident in the work we perform and will certainly pass along your kudos. Thanks so much for your feedback and we will certainly keep it in mind moving forward. Have a great day! -Lexus of Pembroke Pines

September 24, 2022

Melissa is always a pleasure to work with. My car took longer than expected but I was given a loaner vehicle which was fine. More

by Moonlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Sep 26, 2022 -

Lexus of Pembroke Pines responded

We appreciate your business and your kind words about Melissa! Thank you for choosing Lexus of Pembroke Pines and for being patient while your service was completed. Drive safely!

September 24, 2022

I worked with Kazi to get my ES 350 F SPORT. After discussing my requirement with him, Kazi helped me finding my dream car and made great impression to the point that i travelled from Tampa to P More

by Hammad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus ES 350 F Sport! Thank you for choosing Lexus of Pembroke Pines and for sharing your kind words about Kazi and Steve. Safe travels until we see you again!

September 23, 2022

He helped me in everything so that I could get the car I wanted. Very professional, nobody like him and very helpful at all times More

by garciasoniam08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hoglievina
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Sep 23, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 23, 2022

Jose was amazing in Service! ! Kept me up to Date!!! Best Guy!!!!! Much Appreciated!! Looking forward to the next visit!!! Texting is the best!! and all your calls!! More

by NY77FLYGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 23, 2022

I had an awesome experience with Veronica. Very knowledgeable, friendly, honest and dedicated (she exceeded my expectations). Thank you Veronica and keep doing an excellent job! More

by niurys_1
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Lexus of Pembroke Pines responded

Thank you for this stellar rating and review! We're thrilled you enjoyed working with Veronica and our team here at Lexus of Pembroke Pines. We appreciate knowing that our team provided knowledgeable and seamless service. Have a wonderful day!

September 23, 2022

Gustavo was very helpful, pleasant and professional. Thank you for the awesome service Gus. It was greatly appreciated. More

by Shirleybrown412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacios
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Sep 23, 2022 -

Lexus of Pembroke Pines responded

Shirley, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Gus and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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