Lexus of Pembroke Pines

Buena variedad de vehículos , el vendedor nos ayudo mucho en nuestra compra la financista, el chico del seguro también fueron muy atentos. mucho en nuestra compra la financista, el chico del seguro también fueron muy atentos. More

Service was quick. I was impressed how nice everyone in the service department was. Very efficient system. I was impressed how nice everyone in the service department was. Very efficient system. More

Nick was responsive, hard working and wonderful, as was Raphael. Best dealership around—and I live in Dade! was Raphael. Best dealership around—and I live in Dade! More

Service appt was good, to the point & direct(no fuss). Loaner was available. Very professional & friendy! Loaner was available. Very professional & friendy! More

Sales manager Rohan did a great job, and we were able to come to a comfortable agreement for all of us. Thanks come to a comfortable agreement for all of us. Thanks More

We brought our car in for its first service and the service advisor we were scheduled with was changed to Rodney. He didn't explain what the service was and misrepresented what they would actually be service advisor we were scheduled with was changed to Rodney. He didn't explain what the service was and misrepresented what they would actually be doing on this visit. And for the record, the 5000 mile service, while it may be free, it is a waste of time. We were given a loaner, but it smelled like smoke and old food and only had 1/8th of a tank of gas, but i ended up spending just under an hour waiting on the service advisor and to get the loaner when i had a scheduled appointment. Later that day, I got an alert from the appt around 4 pm that the car was finally unlocked, so I knew it hadn't been touched. When I called Rodney to check on the car, he had no idea what was going on and couldn't give me an update. When I expressed my concern with the timing he told me that they had given me a loaner and I could keep it until they finished the service if that meant it had to be until the next day. I asked him what the 5000 mile service was they were supposed to be doing and he told me "that's in your owners manual", unacceptable response. He then became flippant with me again about the loaner and the timing and when he finally realized I was upset, his said you obviously need to speak to a manager and then hung up on me. I ended up calling back to speak with one of the managers, I couldn't tell you his name because he was hard to understand. Needless to say I finally got my car back at 6:30 that night, the tire pressure caps were missing and I have no idea if they actually performed the service. The customer care and respect have really declined since we owned our previous Lexus. More

Female employee at car service area was polite. Male Employees were loud in the cafe area. Tables at cafe area was dirty. Male Employees were loud in the cafe area. Tables at cafe area was dirty. More

The Service Manager and my Service Advisor, Jeff are awesome. They assisted me with a rather baffling situation and resolution it, resulting in me satisfied and smiling. awesome. They assisted me with a rather baffling situation and resolution it, resulting in me satisfied and smiling. More

Nathan was very helpful when returning my lease to Lexus. He went the extra mile to help me save money and come out in the positive. Great experience all around! He went the extra mile to help me save money and come out in the positive. Great experience all around! More

They serve you very well but they always leave your car dirty and tarnished, even telling them dirty and tarnished, even telling them More