Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
6,939 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
6,939 Reviews of Lexus of Pembroke Pines - Service Center
Sort by
Verified Customer
Helpful May 17, 2024
Kelsey provided me with 10/10 service with purchasing a Lexus NX. I would definitely recommend Lexus Pembroke and Kelsey Vespe :) Lexus NX. I would definitely recommend Lexus Pembroke and Kelsey Vespe :) More
by kkellseey
Employees Worked With
May 17, 2024
Purchased my 2 vehicles here and they always have great. I recently had an issue with my second purchase, went back a few days later unexpectedly and Mr. Edgar Chaparro (used car seller) listened to our con I recently had an issue with my second purchase, went back a few days later unexpectedly and Mr. Edgar Chaparro (used car seller) listened to our concern and addressed it immediately within his capabilities without hesitation. I must say that we our most pleased with the way he handled it and treated us with the upmost respect and professionalism during the entire time. Gentlemen/ Sellers like this keep the dealers name at a high standard making the difference. That’s why we keep shopping at Lexus of Pembroke Pines. Thanks Edgar, you made my wife’s Mother’s Day. More
by Adamdelacruz
Employees Worked With
May 16, 2024
My name is Kim Hylton. Unfortunately when I came to pick up by car I noticed a crack on the side of the car that was supposed to be repaired. My Geico rental had expired an Unfortunately when I came to pick up by car I noticed a crack on the side of the car that was supposed to be repaired. My Geico rental had expired and Lexus collision did not have a loaner or rental available for me. I have been trying to coordinate dropping off my car for the issue to be repaired. I was told I would be called when a loaner or rental was available. When I called after a week, there still wasn't any available. I would appreciate having this taken care of as soon as possible. Regards, Kim Hylton, cell 954-668-7180. Thank you. More
by HYLTONKIM9
Employees Worked With
Eli
May 16, 2024
I am writing this letter of appreciation for the outstanding service provided by Lexus of Pembroke Pines. I'd like to specifically compliment one of your Service Dept reps, Juan Correa, for the exce outstanding service provided by Lexus of Pembroke Pines. I'd like to specifically compliment one of your Service Dept reps, Juan Correa, for the excellent service he provided. Juan was very knowledgeable about the procedures and process and seemed genuinely interested in helping me. He answered all my queries and was very polite and extremely helpful throughout the entire process, and I truly appreciate it. More
by Servio Tiffer
Employees Worked With
Juan Correa
May 15, 2024
The service provided was great. Andre confirmed my appointment and took over from there. I received a full report on my car which was extremely appreciated. Andre confirmed my appointment and took over from there. I received a full report on my car which was extremely appreciated. More
by Peter Chery
Employees Worked With
Andre
May 15, 2024
I had an excellent experience. From Donna to both gentlemen who helped me once my vehicle was deemed unrepairable. Thank you From Donna to both gentlemen who helped me once my vehicle was deemed unrepairable. Thank you More
by KARO171
Employees Worked With
I don't recall his name but it was the collision center foreman
May 15, 2024
Good and fast service. This is my second Lexus with this dealership and they do care about their customers. Sebastian, my advisor is courteous and helpful. This is my second Lexus with this dealership and they do care about their customers. Sebastian, my advisor is courteous and helpful. More
by gandytro
Employees Worked With
Sebastian
May 15, 2024
Went for my 10k maintenance: 1) A advisor name Sarah Breitbord helped me- but didn't explain anything - all she did was say hi and asked me to sign the papers - poor customer service 2) Fluids were n Breitbord helped me- but didn't explain anything - all she did was say hi and asked me to sign the papers - poor customer service 2) Fluids were not topped off fully - they filled it half way - for e.g. the coolant 3) After receiving a text message that my car was "ready" - they took another 45 minutes to drop the car off with the keys - had to ask them twice. 4) They pulled my SUNPASS toll transponder to put the sticker and now it doesn't stick properly to the windshield 5) my first 5k maintenance - everything went well - Afraz Hosein did a great job! More
by PRINCE245921
Employees Worked With
Sarah Breitbord
