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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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June 03, 2024

I got in a collision and the Pembroke Pines dealership was the first place I went in order to assess my damages / help me through the process of what to do next. Their guidance through the entire process More

by Agnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho & Donna M
Jun 03, 2024 -

Lexus of Pembroke Pines responded

Agnes, we're so glad to hear that our team at Lexus of Pembroke Pines could assist you through such a challenging time. Thank you for your kind words and recommendation!

June 03, 2024

I have been with Lexus of Pembroke Pines for a total of 4 cars now and the service is horrible. Currently my car has been sitting in the shot for a total of 2 weeks with no work being done. My insurance comp More

by TIFFANYNICOLE153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Tiffany, It's concerning to hear about your experience with the service department. We strive for timely and efficient repairs, so it's disappointing that we've fallen short in this instance. I would like to personally assist you in resolving this matter as quickly as possible. Please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 03, 2024

Jose was amazing and went over and beyond to ensure that my needs were met!!! More

by MANOUCHECAPHANORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jun 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We are elated to hear that Jose went the extra mile. Safe travels and we'll see you next time!

June 03, 2024

I have an amazing service specialist. She always looks out for me and my best interests. More

by wapakian2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa,Michail
Jun 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing this appreciation for our team at Lexus of Pembroke Pines! We're grateful for your kind words.

June 03, 2024

I have been with you guys for more than 12 years and you guys have been an amazing More

by CUBANOHAITIANO1508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANDRE RUST
Jun 04, 2024 -

Lexus of Pembroke Pines responded

We are so grateful to have earned your loyal business for so many years! Thank you for being part of the Lexus of Pembroke Pines family.

June 02, 2024

Always excellent customer service and very professional. I been going there about 6 years very Happy. More

by GATTIANNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Lexus of Pembroke Pines responded

Gattiana, thank you for your loyalty and kind words! We're delighted to hear that you've consistently had excellent experiences with us at Lexus of Pembroke Pines. Looking forward to many more years together!

June 02, 2024

It was easy to set an appointment. As soon as I arrived at the appointed time, service was there to take my car for 20,000 mile checkup and servicing. While waiting in comfortable loun More

by donnpola1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service experience at Lexus of Pembroke Pines was smooth and efficient. Thanks for sharing your positive feedback!

June 02, 2024

Beyond happy with my service advisor and the service provided to my vehicle every time I bring it in for service or repairs. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jun 03, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that you're consistently satisfied with the service at Lexus of Pembroke Pines. Thanks for your continued trust and support!

June 02, 2024

Great service. No waiting for my car. Was ready when I pulled up. Smooth tire job. More

by WULWICKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Lexus of Pembroke Pines responded

It was our pleasure to provide such a smooth and seamless service experience! Thank you for choosing Lexus of Pembroke Pines and for sharing your positive feedback!

June 02, 2024

Very prompt. Very thorough!! Have brought my car here since I purchased it and never had any issues More

by Floridakeysgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afrzah
Jun 03, 2024 -

Lexus of Pembroke Pines responded

Thanks for your continued trust and support in our team at Lexus of Pembroke Pines. See you down the road!

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