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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews
Call Service Center (954) 443-2020

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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May 13, 2024

Prices were a much higher than I expected. Service was good. People were courteous. Repairs were done very timely. More

by lexus419@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
May 29, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know that you found our service efficient and timely. However, we're sorry if the prices were higher than expected. We strive for transparency in all aspects of our business, including pricing. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 12, 2024

Jose Camara is the best guy at Lexus he gives me VIP Treatment and I really appreciate his help always! More

by NY77FLYGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE CAMARA
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May 13, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that you've consistently received VIP treatment from Jose here at Lexus of Pembroke Pines. Your appreciation means a lot to us! Thanks for the review and we look forward to serving you again in the future.

May 12, 2024

Excellent service no issues. Loaner car perfect. Will continue to use Lexus of Pembroke Pines for my car. More

by EMILIOJFLORIDA
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had an excellent service experience with us at Lexus of Pembroke Pines! We look forward to continuing our relationship and taking care of your car needs. Safe travels until we meet again!

May 12, 2024

Very good service. I usually arrive without appointment and they still take my car right away. Specialist details the service that will be done to the car with clear pr More

by KAREL.ALEMANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you've had positive experiences with our service department at Lexus of Pembroke Pines. We always aim for transparency and efficiency, even without an appointment! Thanks for the review.

May 12, 2024

I highly recommend this dealership and have been dealing with them for a long time and have bought quite a few cars from Richard Monivis and Juan Correa is our service representative. More

by mill3480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Correa Service dept
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May 13, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know you've had a positive experience with Richard and Juan at Lexus of Pembroke Pines! Your recommendation means the world to us. Thanks for your continued support and we look forward to serving you in the future!

May 12, 2024

From the first visit our sells person was tricky/dishinest., then throughout our visit there the adviser for maintenance was very unprofessional . More

by TIBELIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember his name picture is not visible , but I would never want to work with him again he kept snapping his fingers to get my attention instead of saying my name
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May 29, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience. We strive for honesty and professionalism in all interactions, so it's concerning to see we've missed the mark here. Your feedback is important as it helps us improve our service standards. Please reach out directly if you're open to discussing this further or have any other concerns. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 11, 2024

IT was good, quickly people work hard to have everything good. Good SYSTEM and organization More

by NROJASBESTDEALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines! It really means a lot to hear that you're happy.

May 11, 2024

Everything was fine and wonderful. Taking on time worked done Relatively quickly. Got my car and now I went. Thank you very much. More

by DSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
May 13, 2024 -

Lexus of Pembroke Pines responded

We're glad to know your experience at Lexus of Pembroke Pines was quick and efficient. Thanks for choosing us, we appreciate the positive feedback!

May 11, 2024

Service is always good and fast. I always go to Jeff, he is the best. More

by TONYLE3K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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May 13, 2024 -

Lexus of Pembroke Pines responded

Tony, we are glad to hear that Jeff has taken excellent care of your service needs. Thanks for choosing Lexus of Pembroke Pines!

May 10, 2024

Can’t wait until the construction is completed. Jeffrey in the service department always takes good care of us. More

by SUIDHILARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
May 10, 2024 -

Lexus of Pembroke Pines responded

We're excited about the completion of our construction too! It's great to know that Jeffrey in our service department has been taking good care of you at Lexus of Pembroke Pines. Thanks for your patience and support during this time!

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