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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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April 21, 2024

Jose Amaro is professional and honest when I asked him to give me a quote on a set of new tires. He even applied an available promotion onto the order without being asked. It is this kind of considerate se More

by drfudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose provided you with such a professional and honest service at Lexus of Pembroke Pines. It's always our goal to enhance your driving experience! Thanks for the review, we appreciate it!

April 21, 2024

My service advisor Jose Amaro was great. Professional, friendly and knowledgeable. He had my car service completed and the time promised! More

by KEVIND1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Hi Kevin - We're glad to know that Jose was able to provide you with great service at Lexus of Pembroke Pines. It's always our goal to complete work in a timely manner! Thanks for the positive feedback.

April 21, 2024

The service area bloated the maintanance report. My vehicel did not require the maintenance items reported. Either the technican was blind or done on purpose. The service advisor was not cooperativ More

by MARKSINGHPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Amaro
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Mark, I'm sorry to read about your recent experience with our service department. We aim for transparency and accuracy in all we do, so it's concerning to see this feedback. It sounds like there may have been a misunderstanding or miscommunication here that I'd like the opportunity to address directly. Please reach out at your earliest convenience so we can discuss this further and work towards a resolution together. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 21, 2024

Despite the occasionally long wait times, Jose consistently delivers exceptional customer service. He takes the time to address all my inquiries and ensures that his clients are well taken care of More

by kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose's exceptional service has made a positive impact on your experience at Lexus of Pembroke Pines, despite the wait times. Thank you for taking the time to share this feedback!

April 21, 2024

I was sold an inferior car and was not alerted about it. It does not have the safety features that I had in the same model I traded in I assumed they were standard features should have been explained to m More

by jefffe3021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Israel Rigaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're sorry to learn about your dissatisfaction with the car you purchased. We aim for transparency and clear communication, so it's disappointing to know that we fell short in this instance. Your feedback is valuable and will be used to improve our services moving forward. Please reach out directly if you'd like us to address any specific concerns or questions further. Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 20, 2024

very good Customer Service experience, Andres was very courteous and professional. Kept me informed on the service and waiting time, More

by Ekocijanci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Apr 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that you had a great customer service experience with Andres at Lexus of Pembroke Pines. We appreciate your feedback and look forward to serving you again in the future!

April 20, 2024

Very professional experience. Fast and very well done job. Jose Amaro is always the best. More

by carlos.villazon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Carlos, we are glad to hear that Jose has provided excellent service. Thanks for choosing Lexus of Pembroke Pines for your automotive needs.

April 20, 2024

Lexus of Pembroke Pines always does a great job. Their service personnel are knowledgeable and helpful. More

by davidmlong1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Apr 22, 2024 -

Lexus of Pembroke Pines responded

David, we're delighted to know you had a great experience with our service team at Lexus of Pembroke Pines. Thanks for the positive feedback!

April 20, 2024

Place and amazing staff, everything time I went there ethy always put smile in My face More

by terminuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Apr 22, 2024 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We hope you have a lovely day!

April 19, 2024

I had the absolute best experience in my last visit Excelent customer service Great attention More

by VIVIANAMPARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro, service consultant
Apr 19, 2024 -

Lexus of Pembroke Pines responded

Vivian, we are glad to hear that our team provided excellent service. Thanks for choosing Lexus of Pembroke Pines!

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