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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,228 Reviews

8,228 Reviews of Lexus of Pembroke Pines - Service Center

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May 01, 2025

The overall experience is similar everytime - chaotic, unorganized, I have yet to be able to obtain the same service advisor twice. The name of my previous advisor is not shown regardless of the date se More

by STEVEM151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Marquez
April 30, 2025

The buying experience was great . ., beginning with the sales person (Dolce) to the finance manager. The overall experience easy and very professional More

by LPAY1959
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Dolce and our finance team made your experience at Lexus of Pembroke Pines smooth and professional. Thank you for choosing us, enjoy your new vehicle!

April 30, 2025

Very good experience with my car's service. Very quick and efficient. Nice to have loaner vehicle even for a short time. More

by luvmypup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive service experience at Lexus of Pembroke Pines! It's great that the loaner vehicle added convenience for you. Thank you for choosing us, and we look forward to serving you again in the future!

April 30, 2025

Well organized, clean environment, and appropriate wait time. Only would like to see in the customer waiting room more variety of snacks and coffees. More

by IDALMYSFERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear you enjoyed the environment at Lexus of Pembroke Pines and will take note of your suggestion regarding snacks and coffee variety in our waiting room. See you next time!

April 30, 2025

Great service! Fast and reliable! Came on Sunday and was out 1.5 hours later More

by meliyouragent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Lexus of Pembroke Pines responded

Thanks a bunch, from the Lexus of Pembroke Pines Team!

April 30, 2025

the service was fast and they helped me out. i dont remember the women’s name but she was super nice and helpful. More

by raffaelericciardijr1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember her name
May 01, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you received fast and helpful service at Lexus of Pembroke Pines! Our team is always here to assist, and we appreciate your feedback. Thank you for choosing us!

April 30, 2025

This is the usual dealership I take my vehicle to service. I always have a great experience. They are timely with attending to customers More

by johannaperez29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre R
May 01, 2025 -

Lexus of Pembroke Pines responded

Johanna, we're delighted to hear that you consistently have a great experience with us at Lexus of Pembroke Pines. Thank you for your continued trust and support!

April 30, 2025

Came for service appointment and waited for vehicle. They were very efficient in getting me in and out. More

by awhittyone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service appointment at Lexus of Pembroke Pines was efficient and smooth. Thank you for choosing us, and we look forward to serving you again!

April 29, 2025

I always get great service at Lexus Pembroke Pines. Keep up the good work guys! Jeff is a top notch!!! More

by bettylubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 29, 2025 -

Lexus of Pembroke Pines responded

Betty, thank you for the shoutout! We're delighted to hear that Jeff and our team at Lexus of Pembroke Pines continue to provide great service. We appreciate your support!

April 29, 2025

I was very pleased with the service (as I always am) but I was rather taken back with the discovery that someone rummaged through my glove compartment and my center console for some reason. More

by MikeBrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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