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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,158 Reviews

8,158 Reviews of Lexus of Pembroke Pines - Service Center

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May 18, 2025

Hi, I received a very outsantding service. It as my firts time that included the loner auto and was amaizing to have this kind of service thank so much More

by richard.contrerasve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no names and i don´t remember the person in the call
May 19, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your first experience with the loaner service at Lexus of Pembroke Pines was amazing, Richard! Thank you for sharing this positive feedback, and we look forward to serving you in the future.

May 18, 2025

Jeffery Hernandezwas professional, knowledgeable, friendly, and efficient—excellent service from start to finish. Highly recommend him! More

by celcisjrpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 19, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeffery provided you with excellent service at Lexus of Pembroke Pines! Thank you for the recommendation and kind words. We look forward to assisting you in the future!

May 17, 2025

Service department has a lot to be desired. Our vehicle was in the shop one month and no one ever called us or notified us what was wrong with our car. And when we called, they always said we More

by viro73
Recommend Dealer
No
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Extremely unsatisfying. The main reason for my visit to this dealership was to install door guards that were not installed originally by the service department at the time o More

by REGINA.GOODMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
May 17, 2025

Jeremy was a true professional. He was able to get me a loaner when I thought was was not going to be available. He shared that I was on my last free service based on my plan. Was o More

by IANHAMILTON101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Pembroke Pines responded

Ian, we're delighted to hear that Jeremy provided such professional service at Lexus of Pembroke Pines. It's great to know he could assist with a loaner and keep you informed about your plan details. Thanks for sharing your experience!

May 17, 2025

Sophia was accommodating and patient to my requests. She understood my preferences when it came to safety features. My experience with the purchase was definitely a positive one. More

by DEBRAGAYL12
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Sophia provided such accommodating and patient service at Lexus of Pembroke Pines, Debra. It's great to know your preferences were understood, making for a positive purchase experience. Enjoy the new ride!

May 17, 2025

It’s a great dealership. Modern clean and friendly. No pressure very helpful. Great service dept too. I feel very comfortable going there. They go above and beyond More

by joedpicu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Pembroke Pines responded

Joe, we're delighted to hear that you feel comfortable and well taken care of at Lexus of Pembroke Pines. Thank you for highlighting our team's efforts in providing a modern and friendly experience!

May 17, 2025

Our experience at Lexus of Pembroke Pines was surprisingly very pleasant. I really dislike the usual back-and-forth when leasing a car, but that wasn’t the case here. Everyone we met was kind, pr More

by GIOVANNA D
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina sales and Art finance
May 19, 2025 -

Lexus of Pembroke Pines responded

Giovanna, we're delighted to hear that Kristina and Art made your experience at Lexus of Pembroke Pines so pleasant. Thank you for recommending us! Enjoy your new ride!

May 17, 2025

Nick has always been great! He called to check and let me know my lease was coming to an end. He found the perfect car (it was just like the previous one because I loved it so More

by Darleen
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Pembroke Pines responded

Darleen, we're delighted to hear that Nick provided such attentive service at Lexus of Pembroke Pines. Enjoy your new car!

May 17, 2025

Service was excellent as usual. This is my second Lexus at Lexus of Pembroke Pines. More

by Patricia R Velazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca is the only one that I dealt with .
May 19, 2025 -

Lexus of Pembroke Pines responded

Patricia, thank you for taking the time to review Lexus of Pembroke Pines! It really means a lot to hear that you're happy.