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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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January 09, 2024

Good service, explained everything that needs to be done and the. Wait was minimal compared to what was being checked More

by VIRGINIA63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No contact with any other
Jan 09, 2024 -

Lexus of Pembroke Pines responded

Virginia, we're glad to know you had a positive experience at Lexus of Pembroke Pines. We always aim for efficient service and clear communication. Thanks for your feedback!

January 09, 2024

It was a great experience overall, faster than expected and fair price. The service representative was very useful and professional. More

by faoer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Jan 09, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had a great experience at Lexus of Pembroke Pines! Our team always aims for efficiency and professionalism. Thanks for the positive feedback, we appreciate it!

January 08, 2024

very minimal customer service. , from the entrance of the service line to picking up the car. no greeting, no smile, felt like i was an inconvenience there. never again More

by mmrfs2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We're really sorry to hear about your experience. We strive for top-notch customer service and it seems we fell short during your visit. Your feedback is important, as it helps us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out to me. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 08, 2024

Thank you not just to Lexus In Pembroke Pines but also to their service advisor Jeff for always making it a 5STAR experience! They are expeditious, reliable, cost efficient and accommodating!!! More

by KUYROJOHNALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Jan 08, 2024 -

Lexus of Pembroke Pines responded

It's great to know that Jeff and our team at Lexus of Pembroke Pines consistently provide you with a 5-star experience! We appreciate your kind words about our efficiency and reliability. Thanks for choosing us!

January 07, 2024

Excellent service from Jose Amaro. He always help me with my service super fast. I recommend him to all my friends More

by hermys831028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Jose provided you with excellent service at Lexus of Pembroke Pines! Thanks for recommending us, we appreciate your support!

January 07, 2024

I have always had great service at This dealership, I can definitely depend on perfect service More

by jwchancelor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are thrilled to hear that you consistently have successful service experiences working with the Lexus of Pembroke Pines team. Drive safely, and we look forward to seeing you next time!

January 07, 2024

Jeff was great! He went out of his way to make sure i was helped. Thank you! More

by GAYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff - service dept
Jan 08, 2024 -

Lexus of Pembroke Pines responded

It was our pleasure to complete your vehicle's service! Jeff and the Lexus of Pembroke Pines team thank you for your business and wish you safe travels down the road!

January 06, 2024

The Associates were courteous. The waiting period was not too long. The vehicle was clean upon delivery. More

by elemarsan1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with us at Lexus of Pembroke Pines! Ensuring our customers' satisfaction and delivering clean vehicles in a timely manner is always our goal. Thanks for your review!

January 06, 2024

Andres (Service Advisor) very professional. Nevertheles I had an appointment it took long until being attended, When I call the dealer anser time is usually to long. Also, it took a lot time More

by manueldreyfus
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lexus of Pembroke Pines responded

Manuel, we appreciate your feedback and patience. We're glad to know Andres provided professional service at Lexus of Pembroke Pines but sorry to learn about the wait times you experienced. Your comments will help us improve our services moving forward.

January 06, 2024

Excellent experience, Jeff was very professional and attentive to what our car needed. Service didn't take too long. Overall very satisfied. More

by GINA5545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jan 08, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent experience with Jeff at Lexus of Pembroke Pines! Our team always aims for professional and attentive service. Thanks for the review. We appreciate it!

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