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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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January 06, 2024

I love this place. Great people and excellent service. Always happy to visit this place. More

by Yerietsi Escobar
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Franco Diaz
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Thank you for the review, Yerietsi! We appreciate your business and hope to see you again at Lexus of Pembroke Pines. Safe travels!

January 06, 2024

It’s overall sad that I as a customer am forced through this route to get the attention of management, because I can’t get a call back from their improperly trained staff. This Lexus dealer truly has the w More

by SMADAN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Lexus of Pembroke Pines responded

I'm really sorry to read about your experience. We strive for top-notch customer service and it's clear we've fallen short here, especially with regards to communication. I understand how frustrating this must be and would like the opportunity to make things right. Unfortunately, I cannot locate contact information without a first and last name. If you are willing, please reach out to me when you are available. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 06, 2024

I love Lexus of Pembroke Pines and my advisor Juan is amazing. I been going to that location over 5 years More

by tamaraj2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correra
Jan 08, 2024 -

Lexus of Pembroke Pines responded

Tamara, it's fantastic to know you've been with us at Lexus of Pembroke Pines for over five years! We're glad Juan has been able to provide amazing service. Thanks for your loyalty and the great review!

January 05, 2024

Jeff was very kind and helpful. I really appreciated everyone for being so kind and helpful. More

by onesherlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 05, 2024 -

Lexus of Pembroke Pines responded

We are so glad to hear that Jeff and the Lexus of Pembroke Pines team were kind and helpful! Thanks for the five-star review and for making our day.

January 05, 2024

Good costumer service. Best prices. Highly recommended. Easy transaction. I am happy with my car. More

by YOLIVERAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lexus of Pembroke Pines responded

Happy customers make us happy! Thanks for recommending Lexus of Pembroke Pines. Safe travels!

January 05, 2024

Service was good , but too much people at same time. I felt they were rushing me. When I was able to speak to the person in charge of my car, it was in such a hurry. Overall sevice was good and quick. More

by C.Simo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad to know that you found our service at Lexus of Pembroke Pines to be quality and timely. We are sorry if it felt rushed — we'll work on ensuring a more relaxed atmosphere for all our customers in the future. If there's anything else you'd like to add, please feel free to reach out. Thanks again!

January 05, 2024

After getting into an accident, this team helped me feel confident that everything will be okay. And it was! My car was repaired beautifully. I was informed of every step. Pick up was smooth! I will definit More

by OTHERFRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney, Collision Dept oversaw my cars repairs.
Jan 05, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines was able to assist you during such a stressful time and ensure your car was repaired beautifully. We appreciate the recommendation! Safe travels ahead!

January 05, 2024

Very good people it’s nice to I like this place I like Lexus car to thanks More

by ymx0118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lexus of Pembroke Pines responded

We appreciate your five-star review! Thank you for choosing Lexus of Pembroke Pines and we'll see you next time.

January 05, 2024

Good service, thank you very much for everything ,always great service and great customer service and great support More

by normi_21
Recommend Dealer
Yes
Employees Worked With
Juan correa
Jan 07, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had a great experience with our team at Lexus of Pembroke Pines. We strive for excellent service and customer support, so your feedback is much appreciated!

January 05, 2024

The 5,000 mile regularly scheduled maintenance service I received for my 2023 NX 250 was needed. More

by ericka_collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 07, 2024 -

Lexus of Pembroke Pines responded

Ericka, thank you for leaving Lexus of Pembroke Pines a five-star review! We are so glad that your 5,000-mile checkup went smoothly. See you next time!

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